"Enter Network Password" Problem

  • Thread starter Thread starter patetc
  • Start date Start date
P

patetc

I have posted before in this group and received the suggestion to
check out:
http://support.microsoft.com/?id=290684 and I did this and followed
every step to try to resolve the problem of Outlook wanting me to
enter my password every time I open the program and then every few
minutes after that.

I've even tried uninstalling the entire Outlook program and
reinstalling, removing my email account and then adding it as a new
one. The problem does not seem to be with Gmail, my email account.

When I try to edit the registry to remove the information, there is
nothing under the Protected Storage System Provider key. My sign-on
information is not being saved, even though I check the box to save my
password every time.

How can I remove ALL settings for Outlook without losing my mail? I'm
not sure which *.pst to delete. This what I have:

~last~.sharing.xml.obi
archive.pst
extend.dat
Outlook.pst
Outlook.sharing.xml.obi
Outlook.xml.kfl
Personal Folders(1).pst

I hope someone can help me with this very annoying problem.

Thanks.

Pat
 
Just create a new Outlook profile:

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003

You don't want to deleete any .PST files, these hold your messages and we
don't want to touch them.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com
 
Have you tried the following:

Clear your password cacheTo clear your password cache, follow these steps:
1. Click Start, and then click Control Panel.
2. Double-click User Accounts.
3. If your user account is in the Administrator group, follow these
steps:
a. On the Advanced tab, click Manage Passwords.
b. Remove any .NET Passport-related entries.
c. Click Close, and then click OK.
If your user account is not a member of the Administrator group,
follow these steps:
a. Click Manage my network passwords.
b. Remove any Passport-related entries.
c. Click Close, and then close User Accounts.

Also, Outlook rebuild: Files a Rebuild will not fix:

An update to Outlook may fix it. And/Or a rebuild of your Outlook profile.

However, you would need to find ALL files that effect the view on your
system and replace them.

A simple reinstall will not clean these files up. Close Outlook first, then:

a.. Search your hard drive for *.ost and delete all found (Be sure to
search in hidden files)
b.. Search your hard drive for Outcmd.dat and delete it. (This file holds
your customized toolbar settings)
c.. Search your hard drive for Views.dat and delete it. (This file holds
your customized system folder views settings)
d.. Search your hard drive for extend.dat and delete it. (this file holds
your Installed add-ins information)
e.. 2003: Outlook.xml (This file includes Shortcuts, Calendar, and
Contact links.)
a.. The navigation pane settings are profile-specific and are stored in
an .xml file with the profile name, in the Application Data\Outlook folder.
To clear all navigation pane customizations, start Outlook once with the
/resetnavpane switch.
Try opening Outlook again using the switch :

a.. /CleanViews Restores default views. All custom views you created are
lost.
b.. /ResetOutlookBar Rebuilds the Outlook Bar.
Some of the folders might be hidden folders. To view them, do one of the
following:

Windows XP

1.. Click Start, and then click My Computer.
2.. On the Tools menu, click Folder Options, click the View tab, and then
click the Show hidden files and folder option.
Windows 2000

1.. Double-click My Computer on your desktop.
2.. On the Tools menu, click Folder Options, click the View tab, and then
click the Show hidden files and folder option.
Great info place for Outlook files: What are they and what do they do:
http://www.slipstick.com/config/backup.htm

Great info place for Outlook files: What are they and what do they do:
http://www.slipstick.com/config/backup.htm

OL2000: Additional Command-Line Switches
http://support.microsoft.com/default.aspx?scid=kb;en-us;197180

Outlook Command-Line Switches:
http://office.microsoft.com/assista...CTT=1&Origin=EC010229981033&QueryID=_pK48V5fl

Nikki Peterson
 
I did try your suggestions as noted after each one I tried.

Nikki said:
Have you tried the following:

Clear your password cacheTo clear your password cache, follow these steps:
1. Click Start, and then click Control Panel.
2. Double-click User Accounts.
3. If your user account is in the Administrator group, follow these
steps:
a. On the Advanced tab, click Manage Passwords.
b. Remove any .NET Passport-related entries.
Click to expand...

There were no .NET Passport-related entries. My menu is a little
different with Windows XP but I did get to the right area.
c. Click Close, and then click OK.
If your user account is not a member of the Administrator group,
follow these steps:
a. Click Manage my network passwords.
b. Remove any Passport-related entries.
c. Click Close, and then close User Accounts. N/A


Also, Outlook rebuild: Files a Rebuild will not fix:

An update to Outlook may fix it. And/Or a rebuild of your Outlook profile.
Click to expand...

Outlook is updated--am using 2007 with Windows XP, SP3
However, you would need to find ALL files that effect the view on your
system and replace them.
Click to expand...

Completely removed Outlook and my email account and reinstalled.
A simple reinstall will not clean these files up. Close Outlook first, then:

a.. Search your hard drive for *.ost and delete all found (Be sure to
search in hidden files)
Click to expand...

Did search for *.ost--no files found with this extension
b.. Search your hard drive for Outcmd.dat and delete it. (This file holds
your customized toolbar settings)
Deleted

c.. Search your hard drive for Views.dat and delete it. (This file holds
your customized system folder views settings)
Deleted
d.. Search your hard drive for extend.dat and delete it. (this file holds
your Installed add-ins information)
Deleted

e.. 2003: Outlook.xml (This file includes Shortcuts, Calendar, and
Contact links.)
a.. The navigation pane settings are profile-specific and are stored in
an .xml file with the profile name, in the Application Data\Outlook folder.
To clear all navigation pane customizations, start Outlook once with the
/resetnavpane switch.
Click to expand...

Using Outlook 2007 - not 2003
Try opening Outlook again using the switch :
Click to expand...
a.. /CleanViews Restores default views. All custom views you created are
lost.
Click to expand...

not found
b.. /ResetOutlookBar Rebuilds the Outlook Bar.
Click to expand...

Option not found

After following all these steps, and more, the Enter Network Password
keeps popping up when I try to read my mail.

Did check all hidden files.

I've tried everything I can think of.

Pat
 
Have you tried:

What version of Internet Explorer do you use? Or do you
use something else?

Have you read "You have to enter credentials multiple times
when you use a 2007 Office application that takes advantage
of multiple network stacks:
http://support.microsoft.com/kb/948608

Nikki Peterson
 
I'm using the latest Internet Explorer 7. Windows XP, SP3 is
completely up-to-date and so is Outlook 2007.

I followed the instructions on the website below to edit the registry
but it didn't help. The enter password window pops up every time I
try to send or receive mail.

Pat
 
At this point, I would involve your PC/LAN admins. You probably
do not have enough rights to effect any changes. They may be able
to identify the problem for you.

Nikki Peterson
 
Pat: Have you ever been able to fix the problem with the password?

I am having the same problem. it started when I swithed from Dial up to
Wildblue Sat service. I also have tried all the fixes outthere and none have
helped. I have windows vista,. Which includes windows mail. There is no
problem with the Password on Windows mail and I'm using the same email
account.
i perfer my Outlook, but it's a real pain having to enter the password
everytime.

Thanks
Elaine
 
I'm using Outlook 2002 10.6838.6839 Sp3 (Running using XP Setup)

Out of Microsoft Office XP Small Business

Elaine
 
Elaine said:
I'm using Outlook 2002 10.6838.6839 Sp3 (Running using XP Setup)
Click to expand...

Outlook 2002 is not compatible with Vista and the symptom you describe is
the most common manifestation of that incompatibility. Microsoft does not
intend to fix it, as far as I've heard.
 
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