Enough is Enough!

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I have been all over these and the Office 2003 forums, and have so far run into hundreds of instances of the same/similar problem with an almost equal number of recommended fixes. The main problem is the slow performance of Windows XP Pro (sp1) at startup and when opening Office 2003 and other applications, and doing routine Windows tasks like emptying the recycle bin

In detail the problems are these
- Startup is taking nearly 10 minute
- Opening programs can result in the system hanging for a period of time, if I open the Task Manager and check performance, often times it will show 100% CPU usage for a moment, then it drops and the program originally started will appear
- Normal Windows tasks such as emptying the recycle bin or trying to open the "add/remove programs" window will take an indeterminte amount of tim
- opening Office 2003 applications will ALWAYS hang until I've clicked the mouse inside the program window once, then take another 10-30 seconds before being ready to work with. (If I open Task Manager during this interim period, it will say that the program is not responding, but will then usually come back to normal "running" status.
- Downloads will hang up for a period of time, but usually seem to get "jump started" when I open task manager. (??

I am running Windows XP Pro (Sp1) on an AMD AthlonXP 1800+ Chip with 1GB of RA

There have been a hundred fragmented questions/responses on these and the Office forums, many of them pointing the finger at Symantec Antivirus Software I'm using Symantec Antivirus Corporate Edition 8.0, which doesn't give the option to turn off the Office plug-in as is recommended so many other places

I have so far

Updated and run Adawar
Updated and run Symantec Antiviru
Run Windows Updat
Downloaded Bootvis and run the optomize proces
Used MSConfig to troubleshoot and remove extra programs loaded at startu
Downloaded a new security certificate (getrootcer.cer) from the appropriate authority and executed i
uninstalled Office 2003 and all the component
uninstalled Symantec Antivirus (Corporate Edition v 8.0
Cleaned all references from the registry of programs that are no-longer ther
Reinstalled Office 2003 (and updated
Reinstalled Symantec Antivirus (and updated

I'm really, really starting to get beyond frustration with this issue. 10 minute start-up times and 2 to 5 minutes to open a program is unacceptable in 2004. I firmly believe that all of the above problems are related, and would like to know if there is ANYTHING that can be done short of erasing the hard-drive and starting over

Thank you for any help you can possibly give

P.S. Please read this thread completely before offering up links to other sites that may or may not have some help. I've already been to most of those, and the solutions for specific instances are not working in most of the cases like mine that I have found in these forums
 
Right-click on your IE desktop icon and select:
Properties > Advanced and scroll down to the
Security heading. Uncheck the box next to
"Check for publisher's certificate revocation"
and click "apply" and reboot.

Expiration of VeriSign Global Server ID Intermediate Root CA on 1/7/2004
https://www.verisign.com/support/vendors/exp-gsid-ssl.html

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

----------------------------------------------------------------------------------


|I have been all over these and the Office 2003 forums, and have so far run into hundreds of instances of the
same/similar problem with an almost equal number of recommended fixes. The main problem is the slow
performance of Windows XP Pro (sp1) at startup and when opening Office 2003 and other applications, and doing
routine Windows tasks like emptying the recycle bin.
|
| In detail the problems are these:
| - Startup is taking nearly 10 minutes
| - Opening programs can result in the system hanging for a period of time, if I open the Task Manager and
check performance, often times it will show 100% CPU usage for a moment, then it drops and the program
originally started will appear.
| - Normal Windows tasks such as emptying the recycle bin or trying to open the "add/remove programs" window
will take an indeterminte amount of time
| - opening Office 2003 applications will ALWAYS hang until I've clicked the mouse inside the program window
once, then take another 10-30 seconds before being ready to work with. (If I open Task Manager during this
interim period, it will say that the program is not responding, but will then usually come back to normal
"running" status.)
| - Downloads will hang up for a period of time, but usually seem to get "jump started" when I open task
manager. (??)
|
| I am running Windows XP Pro (Sp1) on an AMD AthlonXP 1800+ Chip with 1GB of RAM
|
| There have been a hundred fragmented questions/responses on these and the Office forums, many of them
pointing the finger at Symantec Antivirus Software I'm using Symantec Antivirus Corporate Edition 8.0, which
doesn't give the option to turn off the Office plug-in as is recommended so many other places.
|
| I have so far:
|
| Updated and run Adaware
| Updated and run Symantec Antivirus
| Run Windows Update
| Downloaded Bootvis and run the optomize process
| Used MSConfig to troubleshoot and remove extra programs loaded at startup
| Downloaded a new security certificate (getrootcer.cer) from the appropriate authority and executed it
| uninstalled Office 2003 and all the components
| uninstalled Symantec Antivirus (Corporate Edition v 8.0)
| Cleaned all references from the registry of programs that are no-longer there
| Reinstalled Office 2003 (and updated)
| Reinstalled Symantec Antivirus (and updated)
|
|
| I'm really, really starting to get beyond frustration with this issue. 10 minute start-up times and 2 to 5
minutes to open a program is unacceptable in 2004. I firmly believe that all of the above problems are
related, and would like to know if there is ANYTHING that can be done short of erasing the hard-drive and
starting over.
|
| Thank you for any help you can possibly give.
|
| P.S. Please read this thread completely before offering up links to other sites that may or may not have
some help. I've already been to most of those, and the solutions for specific instances are not working in
most of the cases like mine that I have found in these forums.
|
|
|
 
Thanks Carey

Just tried that, and there is no change

So add that to the list of things tried

----- Carey Frisch [MVP] wrote: ----

Right-click on your IE desktop icon and select
Properties > Advanced and scroll down to th
Security heading. Uncheck the box next t
"Check for publisher's certificate revocation
and click "apply" and reboot

Expiration of VeriSign Global Server ID Intermediate Root CA on 1/7/200
https://www.verisign.com/support/vendors/exp-gsid-ssl.htm

--
Carey Frisc
Microsoft MV
Windows XP - Shell/Use

Be Smart! Protect your PC
http://www.microsoft.com/security/protect

---------------------------------------------------------------------------------


|I have been all over these and the Office 2003 forums, and have so far run into hundreds of instances of the
same/similar problem with an almost equal number of recommended fixes. The main problem is the slow
performance of Windows XP Pro (sp1) at startup and when opening Office 2003 and other applications, and doing
routine Windows tasks like emptying the recycle bin

| In detail the problems are these
| - Startup is taking nearly 10 minute
| - Opening programs can result in the system hanging for a period of time, if I open the Task Manager and
check performance, often times it will show 100% CPU usage for a moment, then it drops and the program
originally started will appear
| - Normal Windows tasks such as emptying the recycle bin or trying to open the "add/remove programs" window
will take an indeterminte amount of tim
| - opening Office 2003 applications will ALWAYS hang until I've clicked the mouse inside the program window
once, then take another 10-30 seconds before being ready to work with. (If I open Task Manager during this
interim period, it will say that the program is not responding, but will then usually come back to normal
"running" status.
| - Downloads will hang up for a period of time, but usually seem to get "jump started" when I open task
manager. (??

| I am running Windows XP Pro (Sp1) on an AMD AthlonXP 1800+ Chip with 1GB of RA

| There have been a hundred fragmented questions/responses on these and the Office forums, many of them
pointing the finger at Symantec Antivirus Software I'm using Symantec Antivirus Corporate Edition 8.0, which
doesn't give the option to turn off the Office plug-in as is recommended so many other places

| I have so far

| Updated and run Adawar
| Updated and run Symantec Antiviru
| Run Windows Updat
| Downloaded Bootvis and run the optomize proces
| Used MSConfig to troubleshoot and remove extra programs loaded at startu
| Downloaded a new security certificate (getrootcer.cer) from the appropriate authority and executed i
| uninstalled Office 2003 and all the component
| uninstalled Symantec Antivirus (Corporate Edition v 8.0
| Cleaned all references from the registry of programs that are no-longer ther
| Reinstalled Office 2003 (and updated
| Reinstalled Symantec Antivirus (and updated


| I'm really, really starting to get beyond frustration with this issue. 10 minute start-up times and 2 to 5
minutes to open a program is unacceptable in 2004. I firmly believe that all of the above problems are
related, and would like to know if there is ANYTHING that can be done short of erasing the hard-drive and
starting over

| Thank you for any help you can possibly give

| P.S. Please read this thread completely before offering up links to other sites that may or may not have
some help. I've already been to most of those, and the solutions for specific instances are not working in
most of the cases like mine that I have found in these forums.
|
|
|
 
-----Original Message-----
I have been all over these and the Office 2003 forums,
Click to expand...
and have so far run into hundreds of instances of the
same/similar problem with an almost equal number of
recommended fixes. The main problem is the slow
performance of Windows XP Pro (sp1) at startup and when
opening Office 2003 and other applications, and doing
routine Windows tasks like emptying the recycle bin.
In detail the problems are these:
- Startup is taking nearly 10 minutes
- Opening programs can result in the system hanging for
Click to expand...
a period of time, if I open the Task Manager and check
performance, often times it will show 100% CPU usage for
a moment, then it drops and the program originally
started will appear.
- Normal Windows tasks such as emptying the recycle bin
Click to expand...
or trying to open the "add/remove programs" window will
take an indeterminte amount of time
- opening Office 2003 applications will ALWAYS hang
Click to expand...
until I've clicked the mouse inside the program window
once, then take another 10-30 seconds before being ready
to work with. (If I open Task Manager during this interim
period, it will say that the program is not responding,
but will then usually come back to normal "running"
status.)
- Downloads will hang up for a period of time, but
Click to expand...
usually seem to get "jump started" when I open task
manager. (??)
I am running Windows XP Pro (Sp1) on an AMD AthlonXP 1800+ Chip with 1GB of RAM

There have been a hundred fragmented questions/responses
Click to expand...
on these and the Office forums, many of them pointing the
finger at Symantec Antivirus Software I'm using Symantec
Antivirus Corporate Edition 8.0, which doesn't give the
option to turn off the Office plug-in as is recommended
so many other places.
I have so far:

Updated and run Adaware
Updated and run Symantec Antivirus
Run Windows Update
Downloaded Bootvis and run the optomize process
Used MSConfig to troubleshoot and remove extra programs loaded at startup
Downloaded a new security certificate (getrootcer.cer)
Click to expand...
from the appropriate authority and executed it
uninstalled Office 2003 and all the components
uninstalled Symantec Antivirus (Corporate Edition v 8.0)
Cleaned all references from the registry of programs that are no-longer there
Reinstalled Office 2003 (and updated)
Reinstalled Symantec Antivirus (and updated)


I'm really, really starting to get beyond frustration
Click to expand...
with this issue. 10 minute start-up times and 2 to 5
minutes to open a program is unacceptable in 2004. I
firmly believe that all of the above problems are
related, and would like to know if there is ANYTHING that
can be done short of erasing the hard-drive and starting
over.
Thank you for any help you can possibly give.

P.S. Please read this thread completely before offering
Click to expand...
up links to other sites that may or may not have some
help. I've already been to most of those, and the
solutions for specific instances are not working in most
of the cases like mine that I have found in these forums.
.
What kind of processore do you have,and speed.Also how
Click to expand...
much RAM do you have,and have you done a test on it to
see if it's working properly?
 
-----Original Message-----

and have so far run into hundreds of instances of the
same/similar problem with an almost equal number of
recommended fixes. The main problem is the slow
performance of Windows XP Pro (sp1) at startup and when
opening Office 2003 and other applications, and doing
routine Windows tasks like emptying the recycle bin.
a period of time, if I open the Task Manager and check
performance, often times it will show 100% CPU usage for
a moment, then it drops and the program originally
started will appear.
or trying to open the "add/remove programs" window will
take an indeterminte amount of time
until I've clicked the mouse inside the program window
once, then take another 10-30 seconds before being ready
to work with. (If I open Task Manager during this interim
period, it will say that the program is not responding,
but will then usually come back to normal "running"
status.)
usually seem to get "jump started" when I open task
manager. (??) questions/responses
on these and the Office forums, many of them pointing the
finger at Symantec Antivirus Software I'm using Symantec
Antivirus Corporate Edition 8.0, which doesn't give the
option to turn off the Office plug-in as is recommended
so many other places.
from the appropriate authority and executed it
with this issue. 10 minute start-up times and 2 to 5
minutes to open a program is unacceptable in 2004. I
firmly believe that all of the above problems are
related, and would like to know if there is ANYTHING that
can be done short of erasing the hard-drive and starting
over. offering
up links to other sites that may or may not have some
help. I've already been to most of those, and the
solutions for specific instances are not working in most
of the cases like mine that I have found in these forums.
much RAM do you have,and have you done a test on it to
see if it's working properly?
.
Does your motherboard support that much ram?Take some
Click to expand...
out if you can.You may have a bad ram stick if it does.If
you have PC Doctor try a ram test.
 
-----Original Message-----
I have been all over these and the Office 2003 forums,
Click to expand...
and have so far run into hundreds of instances of the
same/similar problem with an almost equal number of
recommended fixes. The main problem is the slow
performance of Windows XP Pro (sp1) at startup and when
opening Office 2003 and other applications, and doing
routine Windows tasks like emptying the recycle bin.
In detail the problems are these:
- Startup is taking nearly 10 minutes
- Opening programs can result in the system hanging for
Click to expand...
a period of time, if I open the Task Manager and check
performance, often times it will show 100% CPU usage for
a moment, then it drops and the program originally
started will appear.
- Normal Windows tasks such as emptying the recycle bin
Click to expand...
or trying to open the "add/remove programs" window will
take an indeterminte amount of time
- opening Office 2003 applications will ALWAYS hang
Click to expand...
until I've clicked the mouse inside the program window
once, then take another 10-30 seconds before being ready
to work with. (If I open Task Manager during this interim
period, it will say that the program is not responding,
but will then usually come back to normal "running"
status.)
- Downloads will hang up for a period of time, but
Click to expand...
usually seem to get "jump started" when I open task
manager. (??)
I am running Windows XP Pro (Sp1) on an AMD AthlonXP 1800+ Chip with 1GB of RAM

There have been a hundred fragmented questions/responses
Click to expand...
on these and the Office forums, many of them pointing the
finger at Symantec Antivirus Software I'm using Symantec
Antivirus Corporate Edition 8.0, which doesn't give the
option to turn off the Office plug-in as is recommended
so many other places.
I have so far:

Updated and run Adaware
Updated and run Symantec Antivirus
Run Windows Update
Downloaded Bootvis and run the optomize process
Used MSConfig to troubleshoot and remove extra programs loaded at startup
Downloaded a new security certificate (getrootcer.cer)
Click to expand...
from the appropriate authority and executed it
uninstalled Office 2003 and all the components
uninstalled Symantec Antivirus (Corporate Edition v 8.0)
Cleaned all references from the registry of programs that are no-longer there
Reinstalled Office 2003 (and updated)
Reinstalled Symantec Antivirus (and updated)


I'm really, really starting to get beyond frustration
Click to expand...
with this issue. 10 minute start-up times and 2 to 5
minutes to open a program is unacceptable in 2004. I
firmly believe that all of the above problems are
related, and would like to know if there is ANYTHING that
can be done short of erasing the hard-drive and starting
over.
Thank you for any help you can possibly give.

P.S. Please read this thread completely before offering
Click to expand...
up links to other sites that may or may not have some
help. I've already been to most of those, and the
solutions for specific instances are not working in most
of the cases like mine that I have found in these forums.
.
You can deleat Norton but it's still there.
Click to expand...
http://www.my-etrust.com/microsoft/index.cfm?
has a free year to
try.

http://crm.my-etrust.com/CIDocument.asp?
KDId=1276&GUID=9C47A7DB55924C25B695E1CF81A8153F
has the link to totally remove it,try running your system
then.Still have problem?Then not Norton.Problem gone
Norton,needs fixed,get support from them,or new AV like
the one from etrust.If you have more than one now may be
your problem.
 
Motherboard supports up to 3 GB RAM

Just ran a test that came back clean (BurnIn Test 4.0
 
The solution for people 'who've tried every solution and nothing works' is
start over from scratch, This is guaranteed to work - presuming that you
completely understand how to perform every step. That's not a presumption to
be taken lightly. Many people *think* they understand what to do, but don't.

The first step is to take an image of your entire hard disk, and to test the
image.

Now re-start the computer into the BIOS, to make sure that all your hardware
is correctly recognized.

Now perform a clean install of WP. Does XP not install properly, or at all?
Your problem is hardware.

If XP installs correctly, go directly to Windows Update. Download all
critical updates.

Does your computer function correctly with an updated copy of Windows XP? If
not, your problem is hardware. If yes, your problem is application software.
Load each application individually and test it, until you find the
application that's causing your problem.

Rocky

Michael said:
Ok, even went so far as to follow the detailed instructions at: https://www.verisign.com/support/vendors/exp-gsid-ssl.html
regarding the intermediate certificate for IIS 5.0 (discovered I have 5.1
Click to expand...
running, although why, I have no idea).
 
Ok, followed the instructions to remove NAV (Again). These instructions are found at http://service1.symantec.com/support and do a search for Document ID: 200208121358304

So now that I'm completely sure that NAV has been removed from the machine, the problems above still persist

I'm becoming more and more convinced that it is definitely some problem with Windows XP Pro. Possibly brought to light by the installation of Office 2003.

Thanks for the suggestions. Keep them coming and I'll keep my patience to try them all :-)
 
Hehe, I guess we stumped them with this one. I'm still seeing others with the same problem post here, and several who have tried nearly everything I have

Sent an e-mail to MS Support. If I get an answer, I'll post again

Thanks for all the help and suggestions

And a tip when viewing these forums, click the link to view by "Newest Posts" instead of "Newest Threads". Helps to find out what answers have come up since things can drop several pages in a day.
 
You have spent enough time on this. Back up your datafiles reformat and re-install

Not only will your system be clean, it will either work or you need a system repair.

I had to this type of problem on a Wim ME system. Once I had re-installed it and my software in one go, it was as stable as 98

Just a though

Paul f
 
I believe that you are a REAL problem Michael.
I sense that you MAY have been 'here' before.
How do think YOU might resolve THAT?
--
Regards,
Pat Garard
Australia

______________________________________
 
Back
Top