Enermax will never get more business from me.

  • Thread starter Thread starter Metspitzer
  • Start date Start date
M

Metspitzer

I went to the website and filled out a support form to find out if a
bad PS is still under warranty last week sometime. Still no
response.

Anyone know how to contact them by phone? I didn't find a contact
number.
 
Warranty table and policies 5 & 3 y.
http://www.ecomastertek.com/warranty.php


In my experience, I would use the online form and information.

Are you UK or US (or other)?
Click to expand...

I am in the US. I must have bought the PS from someone other than
Newegg or Amazon. I can not find any record of me buying it and I
swap hardware often enough to not be sure how long it has been since I
bought the thing.

I sent the SN to them using the online form. Nothing. Seems
pointless to have to do it again, but if I must I must.

Thanks
 
Metspitzer said:
Mike Easter
Click to expand...
I am in the US. I must have bought the PS from someone other than
Newegg or Amazon. I can not find any record of me buying it and I
swap hardware often enough to not be sure how long it has been since I
bought the thing.
Click to expand...

You are going to have a hard time without a sales receipt from an
authorized Enermax retailer which is dated within the warranty period
for the specific product.
I sent the SN to them using the online form. Nothing. Seems
pointless to have to do it again, but if I must I must.
Click to expand...

HOW TO OBTAIN WARRANTY SERVICE . Original dated invoice from
ENERMAX/LEPA authorized direct reseller is required as proof of warranty
coverage. Invoice that is not from ENERMAX/LEPA direct reseller will not
be accepted. Warranty will only be validated per product serial number.

Online and retail store names shown on this page; maybe one of those
will ring a bell http://www.ecomastertek.com/wheretobuy.php


When I buy computer (and similar electronic) stuff, I scan my receipts
and file the image and keep an index of which items are on which scanned
receipts.
 
You are going to have a hard time without a sales receipt from an
authorized Enermax retailer which is dated within the warranty period
for the specific product.


HOW TO OBTAIN WARRANTY SERVICE . Original dated invoice from
ENERMAX/LEPA authorized direct reseller is required as proof of warranty
coverage. Invoice that is not from ENERMAX/LEPA direct reseller will not
be accepted. Warranty will only be validated per product serial number.

Online and retail store names shown on this page; maybe one of those
will ring a bell http://www.ecomastertek.com/wheretobuy.php


When I buy computer (and similar electronic) stuff, I scan my receipts
and file the image and keep an index of which items are on which scanned
receipts.
Click to expand...

None of those places ring a bell.

I didn't say I didn't have a receipt. I said checking online at
Newegg and Amazon was unfruitful. I have a drawer full of receipts. I
will have to look harder. Many places can tell how old the product is
by the SN.

I guess Enermax is not one. Another reason to go with someone else
next time.

Scanning receipts is a very good idea. I usually mark big items on
Yahoo's calendar so I can check for warranty periods.

Thanks
 
Metspitzer said:
I can not find any record of me buying it and I swap hardware often
enough to not be sure how long it has been since I bought the thing.
Click to expand...

Yet even if you do contact them, it is likely they will want proof of
purchase (to show you are the original owner, not a second owner, or
later) and when you purchased the item (if the model has been available
for longer than the warranty period extended back from now).

If the product has existed for longer than how long the warranty extends
backwards from now, how do they know the product is still under
warranty. Even you don't know that.

How would they know you are the original (first) purchaser of the
product? Warrantees rarely extend to 2nd buyers, or beyond, unless the
warrantly explicitly states such. Even a lifetime warranty is covered
only for the original purchaser. If the warranty can be transferred to
another owner, there is usually a transfer fee or paperwork involved.

Without the sales receipt (or the ability to print one from whomever you
purchased the unit), prayer will probably help more to repair the
defective product (assuming it is defective) than hoping the
manufacturer is going to perform warranty repairs without proof of
purchase.
 
Yet even if you do contact them, it is likely they will want proof of
purchase (to show you are the original owner, not a second owner, or
later) and when you purchased the item (if the model has been available
for longer than the warranty period extended back from now).

If the product has existed for longer than how long the warranty extends
backwards from now, how do they know the product is still under
warranty. Even you don't know that.

How would they know you are the original (first) purchaser of the
product? Warrantees rarely extend to 2nd buyers, or beyond, unless the
warrantly explicitly states such. Even a lifetime warranty is covered
only for the original purchaser. If the warranty can be transferred to
another owner, there is usually a transfer fee or paperwork involved.

Without the sales receipt (or the ability to print one from whomever you
purchased the unit), prayer will probably help more to repair the
defective product (assuming it is defective) than hoping the
manufacturer is going to perform warranty repairs without proof of
purchase.
Click to expand...

That is true, but by using the SN they could at least tell me that the
PS is out of warranty. It would cause me to look harder for the
receipt. (Which, I am afraid is lost. I do keep that stuff)

I have sent several things back to WD. All they want is the SN. A PS
should last the warranty period even if it has changed hands. (Mine
hasn't changed hands)

As yet, they have not bothered to respond to my inquiry.
 
Metspitzer said:
That is true, but by using the SN they could at least tell me that the
PS is out of warranty. It would cause me to look harder for the
receipt. (Which, I am afraid is lost. I do keep that stuff)

I have sent several things back to WD. All they want is the SN. A PS
should last the warranty period even if it has changed hands. (Mine
hasn't changed hands)

As yet, they have not bothered to respond to my inquiry.
Click to expand...

The terms here suggest they don't want to hear from you.
You need the sales receipt (not unusual). And it has to be
shipped back in the original box (pretty creative). I've
actually got the box, with sales receipt inside, for my
Enermax PSUs here, for all the good it will do me.

http://www.enermaxusa.com/support/warranty.php

"call (626) 913-8899 ext.115 for RMA department"

In other countries, they make a third party handle their warranty service,
and I guess the idea is, Enermax doesn't have a representative
in the country at all.

http://www.enermax.co.uk/service.html

In Canada, they've used a similar dodge, making a third party handle
the warranty.

http://www.tomshardware.com/forum/242556-28-poor-warranty-service-enermax

*******

Enermax has a forum. Wonder if it's still running ?

http://forum.enermax.com/showthread.php?t=806

The customer must keep at it, to get satisfaction. In this
thread, a UK customer is told to ship the supply to Germany,
in case the UK warranty support will not respond.

http://forum.enermax.com/showthread.php?t=859

Paul
 
The terms here suggest they don't want to hear from you.
You need the sales receipt (not unusual). And it has to be
Click to expand...

I don't think requiring a sales receipt is unreasonable, but I also
don't think I should have to include it in an email with my initial
inquiry.
shipped back in the original box (pretty creative). I've
actually got the box, with sales receipt inside, for my
Enermax PSUs here, for all the good it will do me.
Click to expand...

Instead of saving my box for next time, I just plan to shop elsewhere.
http://www.enermaxusa.com/support/warranty.php

"call (626) 913-8899 ext.115 for RMA department"

In other countries, they make a third party handle their warranty service,
and I guess the idea is, Enermax doesn't have a representative
in the country at all.

http://www.enermax.co.uk/service.html

In Canada, they've used a similar dodge, making a third party handle
the warranty.

http://www.tomshardware.com/forum/242556-28-poor-warranty-service-enermax

*******

Enermax has a forum. Wonder if it's still running ?

http://forum.enermax.com/showthread.php?t=806

The customer must keep at it, to get satisfaction. In this
thread, a UK customer is told to ship the supply to Germany,
in case the UK warranty support will not respond.

http://forum.enermax.com/showthread.php?t=859

Paul
Click to expand...

Thanks for the bad news. :)
 
Thanks for the bad news. :)
Click to expand...

Enermax USA Corporation 17733 Rowland Street City Of Industry, CA
91748. Ph:
626-913-8899. Fax: 626-913-9988. About Enermax: Enermax Technology ...

Heavy Chinglish dialect in clipped sentences: 'Thank you...calling
Equal Master (or Max) Technology..._Please dial extension now:_
(proceeds to list a RMA Dept).'

--
"I had, toward the last, been shut off from all visitors, and so when
the lawyer, Peter A. Hendricks, came and told me that friends of mine
were willing to take charge of me if I would rather be with them than
in the asylum, I was only too glad to give my consent."
-http://www.pbs.org/wgbh/amex/world/peopleevents/images/nellie.jpg
 
Enermax USA Corporation 17733 Rowland Street City Of Industry, CA
91748. Ph:
626-913-8899. Fax: 626-913-9988. About Enermax: Enermax Technology ...

Heavy Chinglish dialect in clipped sentences: 'Thank you...calling
Equal Master (or Max) Technology..._Please dial extension now:_
(proceeds to list a RMA Dept).'
Click to expand...

Since I was never able to find the receipt, I have ordered a new PS

Thanks
 
Since I was never able to find the receipt, I have ordered a new PS

Thanks
Click to expand...

There's only a couple brands offhand that bring to mind uncompromising
trust -- Seasonic and Fortron -- other than that, killer server
pricing, I just watch for occasional Antec sales, and such. Had a MB
that killed at least two good PS units, one a 300W Fortron that was
heavy as a brick. But, now I've two or three good to decent units
running but not much in the way of a backup unit. Hopefully, it's the
end of that stage for me, too, of bad MB capacitors. No heavy time
yet on any of this batch of MBs, with none older than five years.
Plus side is for extra reasonable PS prices now, they're all
underrated for nothing less than 500Watts.
 
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