Encountered a problem and needs to close

  • Thread starter Thread starter Alyssa
  • Start date Start date
A

Alyssa

I keep receiving the error listed below:

Windows Explorer has encountered a problem and need to close. We are sorry
for the inconvenience. When I click to view the error signature, this is
what it reveals:

Appname: Explorer.exe
AppVer: 6.0.2800.1106
ModName: unknown
ModVer: 0.0.0.0
Offset: 7621017d

Operating Windows Xp with Service Pack 1 and Internet Explorer 6

I have tried the following:
*deleted all history, temporary files, cookies, etc.
*removed the enable third-party browser extenstions from the Options Menu
*tried to re-install IE 6 from the disc
*tried to install IE 7 and IE 8 but will not allow because I do not have an
internet connection.

This error keeps coming up while the computer is on, I do not even try to
open the program and it pops up every 30 seconds or so?? At this time, I do
not have any connection at all through a DSL, telephone, or T1.

Any help would be greatly appreciated.
 
Operating Windows Xp with Service Pack 1 and Internet Explorer 6

Backup your personal data, then do a format & clean install of Windows.
Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

cf. http://michaelstevenstech.com/cleanxpinstall.html#steps

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Also see:

Steps To Help Prevent Spyware
http://www.microsoft.com/protect/computer/spyware/prevent.mspx

Rogue Security Software - Microsoft Security:
http://www.microsoft.com/protect/computer/viruses/rogue.mspx
 
In PA Bear [MS MVP] typed on Wed, 9 Sep 2009 19:21:41 -0400:
Backup your personal data, then do a format & clean install of
Windows. Please note that a Repair Install (AKA in-place upgrade)
will NOT fix this!
cf. http://michaelstevenstech.com/cleanxpinstall.html#steps

After the clean install, you'll have the equivalent of a "new
computer" so take care of everything on the following page before
otherwise connecting the machine to the internet or a network and
before using a USB key that isn't brand-new or hasn't been freshly
formatted:
5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

HOW TO get a computer running WinXP Gold (no Service Packs) fully
patched (after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Also see:

Steps To Help Prevent Spyware
http://www.microsoft.com/protect/computer/spyware/prevent.mspx

Rogue Security Software - Microsoft Security:
http://www.microsoft.com/protect/computer/viruses/rogue.mspx
Click to expand...

Yeah PA Bear, that should take care of it, but who has two or more days
to do this? Why not fix the original problem to begin with?

Check your processing that are running with Task Manager.

Is one of them ZCREW.B? If so you have been infected.

This problem can be solved manually by deleting all registry keys and
files connected with ZCREW.B, removing it from startup list and
unregistering all corresponding DLLs. Additionally missing DLL's should
be restored from distribution in case they are corrupted by ZCREW.B.

To get rid of ZCREW.B, you should:

1. Kill the following processes and delete the appropriate files:

http://www.securitystronghold.com/gates/zcrew.b.html
 
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