Empty "Junk E-mail" Folder on the shortcut menu GRAYED OUT

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When I right click on Junk E-mail Folder the " Empty Junk mail" Folder is
grayed out. I have to delet messages one at a time. How do I turn this
option on?
Office Outlook 2007
Thanks,
Terry
 
Have you run Office Diagnostics yet? See if that will fix the problem. Do you have any third party anti-spam programs installed as well?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, TERRY asked:

| When I right click on Junk E-mail Folder the " Empty Junk mail"
| Folder is grayed out. I have to delet messages one at a time. How
| do I turn this option on?
| Office Outlook 2007
| Thanks,
| Terry
 
Milly,
I have misstated my problem. Delete “Junk E-mail†is grayed out. I did not
realize I do not have Empty “Junk E-mail†listed as a command on the shortcut
menu. This is only in the Junk Mail folder on my MSN E-mail account that I
am reading in Outlook 2007. I have never used Outlook before. I have a new
E-mail at work that is set up to read in Outlook and my MSN account is added
to it. The Empty “Junk E-mail†command is listed in my office Junk Mail.
Sorry for my confusion I am a new user of Outlook.
I will follow all instruction you offer and may need to give you more
information, please let me know.
I did run Office Diagnostics - No problems found
I am running McAfee virus protection and McAfee Security Center
Thank you for tring to help me,
Terry
 
how are you connected to msn? using the connector or http?










TERRY said:
Milly,
I have misstated my problem. Delete “Junk E-mail†is grayed out. I did
not
realize I do not have Empty “Junk E-mail†listed as a command on the
shortcut
menu. This is only in the Junk Mail folder on my MSN E-mail account that
I
am reading in Outlook 2007. I have never used Outlook before. I have a
new
E-mail at work that is set up to read in Outlook and my MSN account is
added
to it. The Empty “Junk E-mail†command is listed in my office Junk Mail.
Sorry for my confusion I am a new user of Outlook.
I will follow all instruction you offer and may need to give you more
information, please let me know.
I did run Office Diagnostics - No problems found
I am running McAfee virus protection and McAfee Security Center
Thank you for tring to help me,
Terry

Milly Staples said:
Have you run Office Diagnostics yet? See if that will fix the problem.
Do you have any third party anti-spam programs installed as well?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, TERRY asked:

| When I right click on Junk E-mail Folder the " Empty Junk mail"
| Folder is grayed out. I have to delet messages one at a time. How
| do I turn this option on?
| Office Outlook 2007
| Thanks,
| Terry
Click to expand...
Click to expand...
 
Connector

Diane Poremsky said:
how are you connected to msn? using the connector or http?










TERRY said:
Milly,
I have misstated my problem. Delete “Junk E-mail†is grayed out. I did
not
realize I do not have Empty “Junk E-mail†listed as a command on the
shortcut
menu. This is only in the Junk Mail folder on my MSN E-mail account that
I
am reading in Outlook 2007. I have never used Outlook before. I have a
new
E-mail at work that is set up to read in Outlook and my MSN account is
added
to it. The Empty “Junk E-mail†command is listed in my office Junk Mail.
Sorry for my confusion I am a new user of Outlook.
I will follow all instruction you offer and may need to give you more
information, please let me know.
I did run Office Diagnostics - No problems found
I am running McAfee virus protection and McAfee Security Center
Thank you for tring to help me,
Terry

Milly Staples said:
Have you run Office Diagnostics yet? See if that will fix the problem.
Do you have any third party anti-spam programs installed as well?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, TERRY asked:

| When I right click on Junk E-mail Folder the " Empty Junk mail"
| Folder is grayed out. I have to delet messages one at a time. How
| do I turn this option on?
| Office Outlook 2007
| Thanks,
| Terry
Click to expand...
Click to expand...
Click to expand...
 
I removed Outlook Connector, rebooted then reinstalled Outlook Connector and
that fixed my problem. The Empty "Junk E-mail" is no longer "grayed out" and
is avaliable to use.

Thanks to all
Terry

TERRY said:
Connector

Diane Poremsky said:
how are you connected to msn? using the connector or http?










TERRY said:
Milly,
I have misstated my problem. Delete “Junk E-mail†is grayed out. I did
not
realize I do not have Empty “Junk E-mail†listed as a command on the
shortcut
menu. This is only in the Junk Mail folder on my MSN E-mail account that
I
am reading in Outlook 2007. I have never used Outlook before. I have a
new
E-mail at work that is set up to read in Outlook and my MSN account is
added
to it. The Empty “Junk E-mail†command is listed in my office Junk Mail.
Sorry for my confusion I am a new user of Outlook.
I will follow all instruction you offer and may need to give you more
information, please let me know.
I did run Office Diagnostics - No problems found
I am running McAfee virus protection and McAfee Security Center
Thank you for tring to help me,
Terry

:

Have you run Office Diagnostics yet? See if that will fix the problem.
Do you have any third party anti-spam programs installed as well?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, TERRY asked:

| When I right click on Junk E-mail Folder the " Empty Junk mail"
| Folder is grayed out. I have to delet messages one at a time. How
| do I turn this option on?
| Office Outlook 2007
| Thanks,
| Terry
Click to expand...
Click to expand...
Click to expand...
 
A screen shot of what you should see:
http://www.xsolive.com/Outlook Screen shots/Forms/DispForm.aspx?ID=8

Delete will be greyed out because it’s a default folder and you can't delete
default folders. You should have Empty Junk Email though. Since office
diagnostics didn't work, try a new profile. Also, if you haven't rebooted
lately, try that.










TERRY said:
Connector

Diane Poremsky said:
how are you connected to msn? using the connector or http?










TERRY said:
Milly,
I have misstated my problem. Delete “Junk E-mail†is grayed out. I
did
not
realize I do not have Empty “Junk E-mail†listed as a command on the
shortcut
menu. This is only in the Junk Mail folder on my MSN E-mail account
that
I
am reading in Outlook 2007. I have never used Outlook before. I have
a
new
E-mail at work that is set up to read in Outlook and my MSN account is
added
to it. The Empty “Junk E-mail†command is listed in my office Junk
Mail.
Sorry for my confusion I am a new user of Outlook.
I will follow all instruction you offer and may need to give you more
information, please let me know.
I did run Office Diagnostics - No problems found
I am running McAfee virus protection and McAfee Security Center
Thank you for tring to help me,
Terry

:

Have you run Office Diagnostics yet? See if that will fix the
problem.
Do you have any third party anti-spam programs installed as well?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, TERRY asked:

| When I right click on Junk E-mail Folder the " Empty Junk mail"
| Folder is grayed out. I have to delet messages one at a time. How
| do I turn this option on?
| Office Outlook 2007
| Thanks,
| Terry
Click to expand...
Click to expand...
Click to expand...
 
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