Emails stuck in Outbox

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Guest

When I type an address into outlook the email sends without any problem.
However, when I select an address from the address book, reply or forward an
email it simply goes into the outbox and does not send. When I try and close
outlook I get a message that their are emails in the outbox. I didnot have
any problems when using outlook 2002. Does anyone have any suggestions to
fix this problem?
 
Clarify how you are selecting the recipient and verify that you have your
Outlook Address Book Service installed and configured correctly in your
Outlook profile. If Outlook used to work and now doesn't, state what changes
you made.
 
Russ

Thanks for responding. I did not make any changes and in fact have been
onto Microsoft level 2 support who were not able to resolve this problem.
They suggested creating a new pst file and adding them as the sole address
which I did and still the problem persists. I can manually type an address
in and the email will send fine but when I select an email from my contacts
it simply goes to the outbox and there it stays until I delete it.

My son has an account on this computer and does not have the problem the
only difference being that my contacts are synchronised with HP6535 PDA. But
I have been using this for two years without issue until I installed Outlook
2007. I have even uninstalled and reinstalled Office but it changed nothing.
I have read yours and others solutions to this problem and tried them but
have had no success. There is a definite problem with my outlook profile but
I simply can't figure it out and neither can microsoft level 2 support who
simply gave up.

Any assistance is greatly appreciated
--
Rgds
Bernie


Russ Valentine said:
Clarify how you are selecting the recipient and verify that you have your
Outlook Address Book Service installed and configured correctly in your
Outlook profile. If Outlook used to work and now doesn't, state what changes
you made.
Click to expand...
 
How can you say you haven't made any changes for 2 years when you are using
Outlook 2007? Please provide correct details. You have clearly made several
changes to your data file and addressing service. How did you migrate your
data to Outlook 2007?
The Outlook Address Book Service will be corrupt by default if you migrated
incorrectly.
The first troubleshooting step should have been to create a new Outlook
profile from scratch, migrate your data to it correctly, then configure the
Outlook Address Book Service.

--
Russ Valentine
[MVP-Outlook]
Bernie said:
Russ

Thanks for responding. I did not make any changes and in fact have been
onto Microsoft level 2 support who were not able to resolve this problem.
They suggested creating a new pst file and adding them as the sole address
which I did and still the problem persists. I can manually type an
address
in and the email will send fine but when I select an email from my
contacts
it simply goes to the outbox and there it stays until I delete it.

My son has an account on this computer and does not have the problem the
only difference being that my contacts are synchronised with HP6535 PDA.
But
I have been using this for two years without issue until I installed
Outlook
2007. I have even uninstalled and reinstalled Office but it changed
nothing.
I have read yours and others solutions to this problem and tried them but
have had no success. There is a definite problem with my outlook profile
but
I simply can't figure it out and neither can microsoft level 2 support who
simply gave up.

Any assistance is greatly appreciated
--
Rgds
Bernie


Russ Valentine said:
Clarify how you are selecting the recipient and verify that you have your
Outlook Address Book Service installed and configured correctly in your
Outlook profile. If Outlook used to work and now doesn't, state what
changes
you made.

--
Russ Valentine
[MVP-Outlook]
Bernie said:
When I type an address into outlook the email sends without any
problem.
However, when I select an address from the address book, reply or
forward
an
email it simply goes into the outbox and does not send. When I try and
close
outlook I get a message that their are emails in the outbox. I didnot
have
any problems when using outlook 2002. Does anyone have any suggestions
to
fix this problem?
Click to expand...
Click to expand...
Click to expand...
 
Ross

When you asked if I had made changes I assumed you meant changes to my
account settings not simply the adding of addresses. I don't profess to have
your level of technical knowledge so apologies in advance if I misinterpret
you questions.

When I set up outlook 2007 this month for the first time I created a new
profile just as I did for my son's account. I then imported the data that I
had exported from 2002. I have since read that this could be a problem so I
created a new pst file and manually entered contacts however the problem
remains. I can only send emails if I manually enter the address in the To,
CC or BCC fields. Replying to emails or selecting an address see the email
go directly to the Outbox where it remains. I have run scanpst.exe which
failed to detect any error. I have run diagnostics when sending which I
would include here if it was possible to added attachments.


--
Rgds
Bernie


Russ Valentine said:
How can you say you haven't made any changes for 2 years when you are using
Outlook 2007? Please provide correct details. You have clearly made several
changes to your data file and addressing service. How did you migrate your
data to Outlook 2007?
The Outlook Address Book Service will be corrupt by default if you migrated
incorrectly.
The first troubleshooting step should have been to create a new Outlook
profile from scratch, migrate your data to it correctly, then configure the
Outlook Address Book Service.

--
Russ Valentine
[MVP-Outlook]
Bernie said:
Russ

Thanks for responding. I did not make any changes and in fact have been
onto Microsoft level 2 support who were not able to resolve this problem.
They suggested creating a new pst file and adding them as the sole address
which I did and still the problem persists. I can manually type an
address
in and the email will send fine but when I select an email from my
contacts
it simply goes to the outbox and there it stays until I delete it.

My son has an account on this computer and does not have the problem the
only difference being that my contacts are synchronised with HP6535 PDA.
But
I have been using this for two years without issue until I installed
Outlook
2007. I have even uninstalled and reinstalled Office but it changed
nothing.
I have read yours and others solutions to this problem and tried them but
have had no success. There is a definite problem with my outlook profile
but
I simply can't figure it out and neither can microsoft level 2 support who
simply gave up.

Any assistance is greatly appreciated
--
Rgds
Bernie


Russ Valentine said:
Clarify how you are selecting the recipient and verify that you have your
Outlook Address Book Service installed and configured correctly in your
Outlook profile. If Outlook used to work and now doesn't, state what
changes
you made.

--
Russ Valentine
[MVP-Outlook]
When I type an address into outlook the email sends without any
problem.
However, when I select an address from the address book, reply or
forward
an
email it simply goes into the outbox and does not send. When I try and
close
outlook I get a message that their are emails in the outbox. I didnot
have
any problems when using outlook 2002. Does anyone have any suggestions
to
fix this problem?
Click to expand...
Click to expand...
Click to expand...
 
Installing a new version of Outlook is the most drastic change anyone can
make to their configuration. It will never leave things functioning as they
should. That's why I asked you what changes you made, only to have you say
"none." We don't expect or need you to have technical expertise, just
provide accurate information. It is exceedingly difficult to unravel
problems based only on the information provided in newsgroup posts. The more
accurate and more detailed the information is, the better our chances are of
being able to help.

There is still too much information missing to know what you've done wrong.
You clearly still have a corrupt Outlook Address Book Service. If you are
still using the same profile into which you attempted to import data, that
is the cause. You must create a new Outlook profile from scratch (using a
unique name) in order for your Outlook Address Book Service to work. If you
do not know how to do that or do not know how to migrate your data correctly
to a new profile, read the many posts here that address those issues and
post back with specific questions.
--
Russ Valentine
[MVP-Outlook]
Bernie said:
Ross

When you asked if I had made changes I assumed you meant changes to my
account settings not simply the adding of addresses. I don't profess to
have
your level of technical knowledge so apologies in advance if I
misinterpret
you questions.

When I set up outlook 2007 this month for the first time I created a new
profile just as I did for my son's account. I then imported the data that
I
had exported from 2002. I have since read that this could be a problem so
I
created a new pst file and manually entered contacts however the problem
remains. I can only send emails if I manually enter the address in the
To,
CC or BCC fields. Replying to emails or selecting an address see the
email
go directly to the Outbox where it remains. I have run scanpst.exe which
failed to detect any error. I have run diagnostics when sending which I
would include here if it was possible to added attachments.


--
Rgds
Bernie


Russ Valentine said:
How can you say you haven't made any changes for 2 years when you are
using
Outlook 2007? Please provide correct details. You have clearly made
several
changes to your data file and addressing service. How did you migrate
your
data to Outlook 2007?
The Outlook Address Book Service will be corrupt by default if you
migrated
incorrectly.
The first troubleshooting step should have been to create a new Outlook
profile from scratch, migrate your data to it correctly, then configure
the
Outlook Address Book Service.

--
Russ Valentine
[MVP-Outlook]
Bernie said:
Russ

Thanks for responding. I did not make any changes and in fact have
been
onto Microsoft level 2 support who were not able to resolve this
problem.
They suggested creating a new pst file and adding them as the sole
address
which I did and still the problem persists. I can manually type an
address
in and the email will send fine but when I select an email from my
contacts
it simply goes to the outbox and there it stays until I delete it.

My son has an account on this computer and does not have the problem
the
only difference being that my contacts are synchronised with HP6535
PDA.
But
I have been using this for two years without issue until I installed
Outlook
2007. I have even uninstalled and reinstalled Office but it changed
nothing.
I have read yours and others solutions to this problem and tried them
but
have had no success. There is a definite problem with my outlook
profile
but
I simply can't figure it out and neither can microsoft level 2 support
who
simply gave up.

Any assistance is greatly appreciated
--
Rgds
Bernie


:

Clarify how you are selecting the recipient and verify that you have
your
Outlook Address Book Service installed and configured correctly in
your
Outlook profile. If Outlook used to work and now doesn't, state what
changes
you made.

--
Russ Valentine
[MVP-Outlook]
When I type an address into outlook the email sends without any
problem.
However, when I select an address from the address book, reply or
forward
an
email it simply goes into the outbox and does not send. When I try
and
close
outlook I get a message that their are emails in the outbox. I
didnot
have
any problems when using outlook 2002. Does anyone have any
suggestions
to
fix this problem?
Click to expand...
Click to expand...
Click to expand...
 
Russ

Microsoft called me yesterday and went through the problem again. It seems
that the problem has occurred during synchronisation with my PDA. Some of
the addresses on my PDA were stored on the SIM which seems to have caused the
problem. The resolution has been to manually enter my addresses in outlook
and ensure that synchronisation uses my pc as the master file and not the
pda. I take on board your comments about providing more detail in the post
but my failure to do so was due to my lack of expertise with this product.


--
Rgds
Bernie


Russ Valentine said:
Installing a new version of Outlook is the most drastic change anyone can
make to their configuration. It will never leave things functioning as they
should. That's why I asked you what changes you made, only to have you say
"none." We don't expect or need you to have technical expertise, just
provide accurate information. It is exceedingly difficult to unravel
problems based only on the information provided in newsgroup posts. The more
accurate and more detailed the information is, the better our chances are of
being able to help.

There is still too much information missing to know what you've done wrong.
You clearly still have a corrupt Outlook Address Book Service. If you are
still using the same profile into which you attempted to import data, that
is the cause. You must create a new Outlook profile from scratch (using a
unique name) in order for your Outlook Address Book Service to work. If you
do not know how to do that or do not know how to migrate your data correctly
to a new profile, read the many posts here that address those issues and
post back with specific questions.
--
Russ Valentine
[MVP-Outlook]
Bernie said:
Ross

When you asked if I had made changes I assumed you meant changes to my
account settings not simply the adding of addresses. I don't profess to
have
your level of technical knowledge so apologies in advance if I
misinterpret
you questions.

When I set up outlook 2007 this month for the first time I created a new
profile just as I did for my son's account. I then imported the data that
I
had exported from 2002. I have since read that this could be a problem so
I
created a new pst file and manually entered contacts however the problem
remains. I can only send emails if I manually enter the address in the
To,
CC or BCC fields. Replying to emails or selecting an address see the
email
go directly to the Outbox where it remains. I have run scanpst.exe which
failed to detect any error. I have run diagnostics when sending which I
would include here if it was possible to added attachments.


--
Rgds
Bernie


Russ Valentine said:
How can you say you haven't made any changes for 2 years when you are
using
Outlook 2007? Please provide correct details. You have clearly made
several
changes to your data file and addressing service. How did you migrate
your
data to Outlook 2007?
The Outlook Address Book Service will be corrupt by default if you
migrated
incorrectly.
The first troubleshooting step should have been to create a new Outlook
profile from scratch, migrate your data to it correctly, then configure
the
Outlook Address Book Service.

--
Russ Valentine
[MVP-Outlook]
Russ

Thanks for responding. I did not make any changes and in fact have
been
onto Microsoft level 2 support who were not able to resolve this
problem.
They suggested creating a new pst file and adding them as the sole
address
which I did and still the problem persists. I can manually type an
address
in and the email will send fine but when I select an email from my
contacts
it simply goes to the outbox and there it stays until I delete it.

My son has an account on this computer and does not have the problem
the
only difference being that my contacts are synchronised with HP6535
PDA.
But
I have been using this for two years without issue until I installed
Outlook
2007. I have even uninstalled and reinstalled Office but it changed
nothing.
I have read yours and others solutions to this problem and tried them
but
have had no success. There is a definite problem with my outlook
profile
but
I simply can't figure it out and neither can microsoft level 2 support
who
simply gave up.

Any assistance is greatly appreciated
--
Rgds
Bernie


:

Clarify how you are selecting the recipient and verify that you have
your
Outlook Address Book Service installed and configured correctly in
your
Outlook profile. If Outlook used to work and now doesn't, state what
changes
you made.

--
Russ Valentine
[MVP-Outlook]
When I type an address into outlook the email sends without any
problem.
However, when I select an address from the address book, reply or
forward
an
email it simply goes into the outbox and does not send. When I try
and
close
outlook I get a message that their are emails in the outbox. I
didnot
have
any problems when using outlook 2002. Does anyone have any
suggestions
to
fix this problem?
Click to expand...
Click to expand...
Click to expand...
 
Indeed. Knowing that you were synching a PDA against your Contacts and that
the problem arose after doing so would have pointed us in the right
direction.
--
Russ Valentine
[MVP-Outlook]
Bernie said:
Russ

Microsoft called me yesterday and went through the problem again. It
seems
that the problem has occurred during synchronisation with my PDA. Some of
the addresses on my PDA were stored on the SIM which seems to have caused
the
problem. The resolution has been to manually enter my addresses in
outlook
and ensure that synchronisation uses my pc as the master file and not the
pda. I take on board your comments about providing more detail in the
post
but my failure to do so was due to my lack of expertise with this product.


--
Rgds
Bernie


Russ Valentine said:
Installing a new version of Outlook is the most drastic change anyone can
make to their configuration. It will never leave things functioning as
they
should. That's why I asked you what changes you made, only to have you
say
"none." We don't expect or need you to have technical expertise, just
provide accurate information. It is exceedingly difficult to unravel
problems based only on the information provided in newsgroup posts. The
more
accurate and more detailed the information is, the better our chances are
of
being able to help.

There is still too much information missing to know what you've done
wrong.
You clearly still have a corrupt Outlook Address Book Service. If you are
still using the same profile into which you attempted to import data,
that
is the cause. You must create a new Outlook profile from scratch (using a
unique name) in order for your Outlook Address Book Service to work. If
you
do not know how to do that or do not know how to migrate your data
correctly
to a new profile, read the many posts here that address those issues and
post back with specific questions.
--
Russ Valentine
[MVP-Outlook]
Bernie said:
Ross

When you asked if I had made changes I assumed you meant changes to my
account settings not simply the adding of addresses. I don't profess
to
have
your level of technical knowledge so apologies in advance if I
misinterpret
you questions.

When I set up outlook 2007 this month for the first time I created a
new
profile just as I did for my son's account. I then imported the data
that
I
had exported from 2002. I have since read that this could be a problem
so
I
created a new pst file and manually entered contacts however the
problem
remains. I can only send emails if I manually enter the address in the
To,
CC or BCC fields. Replying to emails or selecting an address see the
email
go directly to the Outbox where it remains. I have run scanpst.exe
which
failed to detect any error. I have run diagnostics when sending which
I
would include here if it was possible to added attachments.


--
Rgds
Bernie


:

How can you say you haven't made any changes for 2 years when you are
using
Outlook 2007? Please provide correct details. You have clearly made
several
changes to your data file and addressing service. How did you migrate
your
data to Outlook 2007?
The Outlook Address Book Service will be corrupt by default if you
migrated
incorrectly.
The first troubleshooting step should have been to create a new
Outlook
profile from scratch, migrate your data to it correctly, then
configure
the
Outlook Address Book Service.

--
Russ Valentine
[MVP-Outlook]
Russ

Thanks for responding. I did not make any changes and in fact have
been
onto Microsoft level 2 support who were not able to resolve this
problem.
They suggested creating a new pst file and adding them as the sole
address
which I did and still the problem persists. I can manually type an
address
in and the email will send fine but when I select an email from my
contacts
it simply goes to the outbox and there it stays until I delete it.

My son has an account on this computer and does not have the problem
the
only difference being that my contacts are synchronised with HP6535
PDA.
But
I have been using this for two years without issue until I installed
Outlook
2007. I have even uninstalled and reinstalled Office but it changed
nothing.
I have read yours and others solutions to this problem and tried
them
but
have had no success. There is a definite problem with my outlook
profile
but
I simply can't figure it out and neither can microsoft level 2
support
who
simply gave up.

Any assistance is greatly appreciated
--
Rgds
Bernie


:

Clarify how you are selecting the recipient and verify that you
have
your
Outlook Address Book Service installed and configured correctly in
your
Outlook profile. If Outlook used to work and now doesn't, state
what
changes
you made.

--
Russ Valentine
[MVP-Outlook]
When I type an address into outlook the email sends without any
problem.
However, when I select an address from the address book, reply or
forward
an
email it simply goes into the outbox and does not send. When I
try
and
close
outlook I get a message that their are emails in the outbox. I
didnot
have
any problems when using outlook 2002. Does anyone have any
suggestions
to
fix this problem?
Click to expand...
Click to expand...
Click to expand...
 
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