Emails not sending

  • Thread starter Thread starter Nate Rosenthal
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Nate Rosenthal

Yesterday I posted a question, which I will restate below.


My email goes into the outbox and basically sits there. There is no
acknowledgement that anything was sent and as a result, nothing shows up in
the sent folder. I don't get an error message or even see a time out. I
was having the same issue with Outlook Express and Thunderbird. I talked
with Comcast and they suggested that I change the ports to 587 from 25. I
did that and they worked.

Just to fill in a couple of more pieces. Comcast is my ISP for access to
the internet and thus I use (smtp.comcast.net). Incoming mail comes through
another isp, where my domain has been kept for many years.
(mail.vgernet.net). I am getting mail in.

The furstrating part is that this was not a problem yesterday morning. It
is also where I run my business. I use Outlook as my database and
everything runs through it.


While waiting for responses, I have looked on this newsgroup for others with
the same problem. Apparently this is not a new thing. There were a couple
of options that I want to explore, but these go back three to five years.

1) scanpst.exe - I ran it and it found something to repair. When I tried to
repair it, the system went into non-respond.

2) Enable logging of Internet Mail Sessions - It suggested going into the
Registry and doing a little editing.
HKEY_CURRENT_USER\......Office\9.0\Outlook\Options\Mail. The suggestion was
to put add a logging box and then type a value. Two things--I had no Mail
in Options (easy enough to add, though); I have a 10.0, 11.0 and 12.0.
Given that this posting goes back to 2006 and the Solution to 2003, I am
guessing that if I am going to do anything, it would be in 12.0. Am I
correct?

Please advise
 
Nate said:
Yesterday I posted a question, which I will restate below.


My email goes into the outbox and basically sits there. There is no
acknowledgement that anything was sent and as a result, nothing shows
up in the sent folder. I don't get an error message or even see a
time out. I was having the same issue with Outlook Express and
Thunderbird. I talked with Comcast and they suggested that I change
the ports to 587 from 25. I did that and they worked.

Just to fill in a couple of more pieces. Comcast is my ISP for
access to the internet and thus I use (smtp.comcast.net). Incoming
mail comes through another isp, where my domain has been kept for
many years. (mail.vgernet.net). I am getting mail in.

The furstrating part is that this was not a problem yesterday
morning. It is also where I run my business. I use Outlook as my
database and everything runs through it.


While waiting for responses, I have looked on this newsgroup for
others with the same problem. Apparently this is not a new thing. There
were a couple of options that I want to explore, but these go
back three to five years.
1) scanpst.exe - I ran it and it found something to repair. When I
tried to repair it, the system went into non-respond.

2) Enable logging of Internet Mail Sessions - It suggested going into
the Registry and doing a little editing.
HKEY_CURRENT_USER\......Office\9.0\Outlook\Options\Mail. The
suggestion was to put add a logging box and then type a value. Two
things--I had no Mail in Options (easy enough to add, though); I have
a 10.0, 11.0 and 12.0. Given that this posting goes back to 2006 and
the Solution to 2003, I am guessing that if I am going to do
anything, it would be in 12.0. Am I correct?

Please advise
Click to expand...

Not a solution I know, but...

Get a gmail account and use the gmail smtp server to send. If that works Ok,
then you at least can carry on working, and you will have established that
the problem is with your comcast smtp settings and not something system-wide
on your PC.

--
John Blessing

http://www.LbeHelpdesk.com - Help Desk software
http://www.room-booking-software.com - Schedule rooms & equipment
bookings http://www.lbetoolbox.com - De-Duplicates MS Outlook
http://www.repeatmail.com - schedule mass individual emails
 
I'm pretty sure, it's something to do with comcast. The same thing is
happening on another computer on the network. Are you saying set up a gmail
account with the same outlook and just using that for my outgoing email.

Will that work in terms of my outgoing email still having the return address
of my business.
 
Nate said:
I'm pretty sure, it's something to do with comcast. The same thing is
happening on another computer on the network. Are you saying set up
a gmail account with the same outlook and just using that for my
outgoing email.
Will that work in terms of my outgoing email still having the return
address of my business.
Click to expand...


Yes, you can set the return address as anything you like, but google will
set the "from" to "real google addresss on behalf of your specified return
address). Get a gmail address and try it. If you need a gmail invite, let
me know.

John Blessing
 
Nate Rosenthal said:
I checked at gmail and it appears that IMAP is the way to go. My only
question would be reagrding the incoming and outgoing servers. All my
existing email comes to my my original ISP (mail.vgernet.net). Can I
keep that as the incoming ISP and use the SMTP as gmail or must I do
something else.
Click to expand...

Why use gmail's IMAP if you don't intend to ever receive. Change your
existing Comcast account to point to gmail's SMTP server. Do not change
your email address. Enable authentication of the outgoing server. Select
the "Log on using" option and specify your gmail credentials. The mail's
sender will be your Comcast address, but it will be sent via gmail's server.
 
Nate Rosenthal said:
Here is my set up and has been for some time.

In outlook, I have my email account set up as a POP3 with my incoming
mail set up to come through an ISP that I have been working with for
years. The POP3 server is mail.vgernet.net It is working fine. All my
email is coming into Outlook. My outgoing server has been set
up through Comcast smtp.comcast.net Until Sunday that was fine. Now the
emails sit in the outbox. Comcast won't help me.
Click to expand...

I may have misread your prior postings. I thought both your incoming and
outgoing were through Comast. Nonetheless, the important part of what I
said still applies. Create your gmail account and change the outgoing
server of your existing account to uise gmail's SMTP server.
Should I be leaving that part alone with comcast as the smtp or
changing it to gmail.
Click to expand...

Leave the incoming alone. Change the outgoing to gmail.
Then I assume you are saying on the outgoing
server tab, I should enable authentication and put in my gmail user
name and password. Nothing in advanced??
Click to expand...

I'm assumed you'd read gmail's instructions. Perhaps that assumption is
unwarranted. Yes, enable authentication and yes, use your gmail
credentials. Specify 465 for the port and check the box labeled "This
server requires an encrypted connection (SSL)".
I have gmail set up as a
pop3, do I need to do anything on the gmail side.
Click to expand...

No, other than set it up for either POP or IMAP.
When you say that my sender is comcast, how will that be. Are you
referring to my return email address. That is my business email
address, which is tied in with the vgernet.
Click to expand...

As I said, it looks like I misinterpreted your earlier posts. Don't change
anything about the sending address or the incoming server. Your goal is
strictly to change the outgoing service from Comcast to gmail.
FWIW, that is a small ISP called Inter-Access (www.vgernet.net). I
have used them for twenty plus years.
Click to expand...

Don't they supply outgoing servers?

I wonder if some Trekkies started that network. V'ger was the nemesis in
the 1979 movie "Start Trek: The Motion Picture".
 
Nate Rosenthal said:
Thanks I think it's going to work.
Good.

Once question though. When I send out from outlook, a copy of the
email that I sent shows up in the sent folder of gamil. Can I get
these deleted automatically or do I need to go in there from time to
time and delete.
Click to expand...

I believe that's a function of the "Save copies of messages" setting on
Tools>Options>E-mail Options.
 
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