Emails don't get to recipients, and not getting all emails

[Jim]

I send emails, they appear in the outbox briefly, then they disappear, never
showing in Sent mail. They are never received by the person I send them to.

Jim

 

[...winston]

Is WM configured to show all emails ?

 

[Jim]

I'm troubleshooting for my 80 year old Mother in Law. Where would that
setting
be?

Will that solve the problem that the emails aren't being delivered? Or even
received? I've sent her numerous emails and she never receives a single one.
I've done that from two different email accounts, which go through different
servers.

She has sent me emails to the same two accounts, and they never show up.


Jim

 

[Gary VanderMolen]

I don't think it's an issue of 'read' emails being hidden, but you can check
that setting by going to View, Current View. That setting is saved separately
for each mail folder.

It seems you are talking about two different problems:
1) When you send a message, a copy is not put in your Sent Items folder.
2) Your MIL is not able to send or receive any emails on her computer.

You really can't mix up two different problems on two different computers.
Let's stick to one issue at a time.
What happens when she sends an email to herself? Does a copy go into her
Sent Items folder, and after a while is that message received in the inbox?
Are there any error messages?

Which antivirus is she running? Some of them cause problems with
Windows Mail over time.