Emails being automatically deleted from Inbox

  • Thread starter Thread starter Midwest Muskie
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M

Midwest Muskie

We have a user that is using Outlook 2007 (I blieve SP2), and is running in
cached mode. Her ost file is about 3.5 GB. She does not seem to have any
problem sending emails, but is having new messages hitting her Inbox being
automatically shift-deleted. The problem goes away when I turn off cached
mode so I suspected a problem with her ost file. I had her run the
scanost.ext utility to repair any problems, but the problem persists. When I
open her mailbox from another machine, I can see the shift-deleted messages
when I use the Recover Deleted Items from her Inbox. I am at a loss as to
where to go next. Any suggestions would be appreciated.

Thanks,
Mike
 
I forgot to mention that not all new messages are being Shift-Deleted. If I
do a recovery of those that are, the appear in the Inbox, but only stay for a
minute or so and then disappear again. Then I see the in the Inbox recovery
area again.

Really strange!

Mike
 
I had hopped to avoid doing this because she has a relatively large file (>
3.5 GB) and is a remote user so the rebuild would have to be over the WAN.
That's why I chose to try the scanost.exe utility first. You may be right,
however. Have you experienced this type of symptom with corrupted ost files??

Thanks for your quick response!
Mike
 
I don't have any users utilizing cached mode.


Midwest Muskie said:
I had hopped to avoid doing this because she has a relatively large file (>
3.5 GB) and is a remote user so the rebuild would have to be over the WAN.
That's why I chose to try the scanost.exe utility first. You may be right,
however. Have you experienced this type of symptom with corrupted ost files??

Thanks for your quick response!
Mike
Click to expand...
 
Does this behaviour stop if you open Outlook in safe mode?

Start > Run > outlook.exe /safe
 
We have a user that is using Outlook 2007 (I blieve SP2), and is running in
cached mode. Her ost file is about 3.5 GB. She does not seem to have any
problem sending emails, but is having new messages hitting her Inbox being
automatically shift-deleted. The problem goes away when I turn off cached
mode so I suspected a problem with her ost file. I had her run the
scanost.ext utility to repair any problems, but the problem persists. When
I
open her mailbox from another machine, I can see the shift-deleted messages
when I use the Recover Deleted Items from her Inbox. I am at a loss as to
where to go next. Any suggestions would be appreciated.
Click to expand...

Does she sync with a handheld device? Does she have an antivirus program with
an integrated mail scanner?
 
Good questions! I have the Symantec Endpoint Protection Outlook scanning
disabled by default because Postini is scanning as well as our Exchange
servers, and we found that the Outlook scanning slows performance
considerably. She is not syncing with a PDA wirelessly, but I haven't
checked to see if she syncing a PDA through her workstation. I will check on
that.

Thanks!
Mike
 
Good questions! I have the Symantec Endpoint Protection Outlook scanning
disabled by default
Click to expand...

Simply disabling the scanning may not be enough to truly disable it. It
should be completely removed.
 
The problem ended up being related to the member’s Junk email settings. She
had extensive lists of “Safe Sendersâ€, “Safe Recipientsâ€, and “Blocked
Sendersâ€. Prior to the upgrade, messages tagged as junk would be moved to
the Junk Email folder. I had implemented an Outlook 2007 policy that turned
off the Junk scanning (wanted to depend on Postini), and permanently deleted
any messages identified as Junk (thought this wouldn’t do anything since
scanning was being turned off).

As it turns out, clients running in cached mode continue to scan incoming
email for Junk, and in the member’s case, was miss-identifying a number of
incoming emails as Junk. The “permanently delete†portion of the policy was
causing a Shift-Delete operation to occur on the messages (which moves them
to the Inbox recovery area) instead of moving them to the Junk Email folder.
 
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