Email Server is offline error msg

  • Thread starter Thread starter Millie
  • Start date Start date
M

Millie

Hello,

I upgraded a user's Office XP that didn't have any SPs to
SP2. Now when she double-clicks the Outlook icon,
the "Email Server is offline" error message is displayed.
When she clicks on retry, her Outlook launches okay and
her inbox appears. And her email appears to work okay.

Does anyone know how to fix the error message?

Thanks,
Millie
 
Sounds like a name resolution problem to me. Can you ping the Exchange
server, by name, from the affected workstation?


--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
http://home.hawaii.rr.com/schorr

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!
 
Yes, I can ping the Exchange 2000 email server by name on
the affected workstation.

Is there something else that I can check? Or do you need
more information?

Thank you,
Millie
 
Hmmm....that is odd. Does she have any mail services other than Exchange in
her profile?


--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
http://home.hawaii.rr.com/schorr

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!
 
No, she only has one Exchange Server listed in the Outlook
properties, when you view an existing account.
 
I am having a similar problem and wondering if you might
be able to help. I have a user who connects to the
Exchange server through a VPN. Suddenly, she started
receiving prompts for username, password, and domain when
she tried to open Outlook. When she put her info in,
either nothing happened or she was connected offline.
Sometimes she wasn't prompted, but then she was offline
automatically. I tried to recreate her account, but when
we got to the Check Name part it prompted her again. It
seemed like a permissions issue since she couldn't access
the Exchange server. I made her a member of the
Administrators group, and she was able to access Outlook.
I do not want her to have these permissions, but if I
remove her from Admin she loses access. They have other
users with the same configuration, but they aren't having
problems. Any advice? Thanks.
 
Not sure if last reply went through. I am having a similar
issue. I have a user connected through a VPN and she is
receiving a prompt when she tries to open Outlook for
username, password, and domain. If she isn't prompted, she
is offline when Outlook opens. I tried to recreate her
Outlook account, but I was prompted again when I tried
Check Name. I was able to get her access onnly by making
her a member of the Administrators group, but I don't want
her to have these permissions. Other users are able to
connect to Outlook through the VPN without problems.
Please help! Thanks
 
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