EMAIL SEND PROBLEMS

  • Thread starter Thread starter k thomas
  • Start date Start date
K

k thomas

I can receive emails OK but cannot send. This is the error message I get.
Can someone assist me please?

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
New Contact Information - Kevin Thomas', Account:
'pop-server.roadrunner.com', Server: 'smtp-server.roadrunner.com', Protocol:
SMTP, Server Response: '553 Authentication is required to send mail as
<[email protected]>', Port: 25, Secure(SSL): No, Server Error: 553,
Error Number: 0x800CCC78
 
Make sure you have send authentication enabled.
Go to Tools, Accounts, select that account, Properties, Servers.
The box for "My server requires authentication" must be checked.
 
k thomas said:
I can receive emails OK but cannot send. This is the error message I get.
Can someone assist me please?

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
New Contact Information - Kevin Thomas', Account:
'pop-server.roadrunner.com', Server: 'smtp-server.roadrunner.com', Protocol:
SMTP, Server Response: '553 Authentication is required to send mail as
<[email protected]>', Port: 25, Secure(SSL): No, Server Error: 553,
Error Number: 0x800CCC78
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