Email name recognition

[Heather Dyck]

Why can't Outlook recognize the first few characters of a
person's name (from the Address Book) and fill in the
rest for you in the "To:" field like previous versions?
I do have that particular box checked off under options,
but there is no name recognition happening. I'm running
Outlook 2002 with Windows XP.

 

[Russ Valentine [MVP-Outlook]]

Because autocompletion does not use your Contacts data. It uses a cache that
you will populate as you send messages.

 

[Guest]

How does one clear this cache?

 

[Russ Valentine [MVP-Outlook]]

Remove individual addresses from the autocompletion cache by highlighting
the entry when presented in the suggested names list (use your arrow key to
migrate to the entry) and then hitting your Delete key before you tab out of
the field. To clear the entire cache, follow the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q287623