email message displays email address, not recipient name

[Guest]

WIN XP, Outlook 2002

When composing a new message, to a group of contacts, their email addresses
show in the TO, rather than the name as displayed in their contact records.

Also, in viewing individual contact records, I don't have the field option
of "Display as"...as do my other colleagues in the office.

Thanks in advance,
Lola

 

[Russ Valentine [MVP-Outlook]]

So when you open a Contact Record in Outlook 2002, there is no Display as:
field just beneath the e-mail field? That cannot happen by default. You must
be using a custom Contact form.

 

[Guest]

Hello Russ,

I'm sorry, I neglected to mention it's during the funtion of a mail merge,
with a Word document.

-Lola

So when you open a Contact Record in Outlook 2002, there is no Display as:
field just beneath the e-mail field? That cannot happen by default. You must
be using a custom Contact form.

--
Russ Valentine
[MVP-Outlook]

WIN XP, Outlook 2002

When composing a new message, to a group of contacts, their email
addresses
show in the TO, rather than the name as displayed in their contact
records.

Also, in viewing individual contact records, I don't have the field option
of "Display as"...as do my other colleagues in the office.

Thanks in advance,
Lola

 

[Russ Valentine [MVP-Outlook]]

Then I don't understand your question.
Why is what appears in the To: field of any consequence in a mail merge?
--
Russ Valentine
[MVP-Outlook]

Hello Russ,

I'm sorry, I neglected to mention it's during the funtion of a mail merge,
with a Word document.

-Lola

So when you open a Contact Record in Outlook 2002, there is no Display
as:
field just beneath the e-mail field? That cannot happen by default. You
must
be using a custom Contact form.

--
Russ Valentine
[MVP-Outlook]

WIN XP, Outlook 2002

When composing a new message, to a group of contacts, their email
addresses
show in the TO, rather than the name as displayed in their contact
records.

Also, in viewing individual contact records, I don't have the field
option
of "Display as"...as do my other colleagues in the office.

Thanks in advance,
Lola

 

[Guest]

Good question. When sending a newsletter to a number of subscribers (in this
case 4000+), it's important that the email look as "personal" as possible.
It's my experience that the likelihood of the email being read relies heavily
on the recipient seeing their full name in the TO, rather than just an email
address that could have been gleaned from any database.

Is there a solution do you think? Thanks for your time Russ.

-Lola

Then I don't understand your question.
Why is what appears in the To: field of any consequence in a mail merge?
--
Russ Valentine
[MVP-Outlook]

Hello Russ,

I'm sorry, I neglected to mention it's during the funtion of a mail merge,
with a Word document.

-Lola

So when you open a Contact Record in Outlook 2002, there is no Display
as:
field just beneath the e-mail field? That cannot happen by default. You
must
be using a custom Contact form.

--
Russ Valentine
[MVP-Outlook]
WIN XP, Outlook 2002

When composing a new message, to a group of contacts, their email
addresses
show in the TO, rather than the name as displayed in their contact
records.

Also, in viewing individual contact records, I don't have the field
option
of "Display as"...as do my other colleagues in the office.

Thanks in advance,
Lola

 

[Russ Valentine [MVP-Outlook]]

Well if you've set the Display Name correctly for each Contact, that's what
will appear in the To: field.
--
Russ Valentine
[MVP-Outlook]

Good question. When sending a newsletter to a number of subscribers (in
this
case 4000+), it's important that the email look as "personal" as possible.
It's my experience that the likelihood of the email being read relies
heavily
on the recipient seeing their full name in the TO, rather than just an
email
address that could have been gleaned from any database.

Is there a solution do you think? Thanks for your time Russ.

-Lola

Then I don't understand your question.
Why is what appears in the To: field of any consequence in a mail merge?
--
Russ Valentine
[MVP-Outlook]

Hello Russ,

I'm sorry, I neglected to mention it's during the funtion of a mail
merge,
with a Word document.

-Lola



:

So when you open a Contact Record in Outlook 2002, there is no Display
as:
field just beneath the e-mail field? That cannot happen by default.
You
must
be using a custom Contact form.

--
Russ Valentine
[MVP-Outlook]
WIN XP, Outlook 2002

When composing a new message, to a group of contacts, their email
addresses
show in the TO, rather than the name as displayed in their contact
records.

Also, in viewing individual contact records, I don't have the field
option
of "Display as"...as do my other colleagues in the office.

Thanks in advance,
Lola

 

[Guest]

Hi Russ.

My Display Name field in each contact defaults to display the name I enter
in the record. Perfect. When I create new messages to those contacts
individually, the name is displayed perfectly. It's only when I do a mail
merge, that for some reason, it ignores the name in the Display Name field,
and displays the recipient's email address instead.

Funky, eh?
Lola

Well if you've set the Display Name correctly for each Contact, that's what
will appear in the To: field.
--
Russ Valentine
[MVP-Outlook]

Good question. When sending a newsletter to a number of subscribers (in
this
case 4000+), it's important that the email look as "personal" as possible.
It's my experience that the likelihood of the email being read relies
heavily
on the recipient seeing their full name in the TO, rather than just an
email
address that could have been gleaned from any database.

Is there a solution do you think? Thanks for your time Russ.

-Lola

Then I don't understand your question.
Why is what appears in the To: field of any consequence in a mail merge?
--
Russ Valentine
[MVP-Outlook]
Hello Russ,

I'm sorry, I neglected to mention it's during the funtion of a mail
merge,
with a Word document.

-Lola



:

So when you open a Contact Record in Outlook 2002, there is no Display
as:
field just beneath the e-mail field? That cannot happen by default.
You
must
be using a custom Contact form.

--
Russ Valentine
[MVP-Outlook]
WIN XP, Outlook 2002

When composing a new message, to a group of contacts, their email
addresses
show in the TO, rather than the name as displayed in their contact
records.

Also, in viewing individual contact records, I don't have the field
option
of "Display as"...as do my other colleagues in the office.

Thanks in advance,
Lola

 

[Russ Valentine [MVP-Outlook]]

Really? How odd. It must pull from a different field, then. I'll see if I
can reproduce that the next time I need to do a mail merge. The personalized
part of a mail merge is in the message, not the To: field, so I never pay
attention to the To: field. What the recipient sees still may be something
else entirely.
--
Russ Valentine
[MVP-Outlook]

Hi Russ.

My Display Name field in each contact defaults to display the name I enter
in the record. Perfect. When I create new messages to those contacts
individually, the name is displayed perfectly. It's only when I do a mail
merge, that for some reason, it ignores the name in the Display Name
field,
and displays the recipient's email address instead.

Funky, eh?
Lola

Well if you've set the Display Name correctly for each Contact, that's
what
will appear in the To: field.
--
Russ Valentine
[MVP-Outlook]

Good question. When sending a newsletter to a number of subscribers
(in
this
case 4000+), it's important that the email look as "personal" as
possible.
It's my experience that the likelihood of the email being read relies
heavily
on the recipient seeing their full name in the TO, rather than just an
email
address that could have been gleaned from any database.

Is there a solution do you think? Thanks for your time Russ.

-Lola

:

Then I don't understand your question.
Why is what appears in the To: field of any consequence in a mail
merge?
--
Russ Valentine
[MVP-Outlook]
Hello Russ,

I'm sorry, I neglected to mention it's during the funtion of a mail
merge,
with a Word document.

-Lola



:

So when you open a Contact Record in Outlook 2002, there is no
Display
as:
field just beneath the e-mail field? That cannot happen by default.
You
must
be using a custom Contact form.

--
Russ Valentine
[MVP-Outlook]
WIN XP, Outlook 2002

When composing a new message, to a group of contacts, their email
addresses
show in the TO, rather than the name as displayed in their
contact
records.

Also, in viewing individual contact records, I don't have the
field
option
of "Display as"...as do my other colleagues in the office.

Thanks in advance,
Lola

 

[Guest]

Eureka! I've found the solution which puts the ignorance squarely on the
user <read: me>. It's actually a function in Word, at the very last moment
before merging the doc to Outlook. There is a drop-down selection in the
Merge/Set-up, that designates how it's presented in the TO field. In my
case, the desired Full-Name.

Sorry if I've wasted your time Russ. I have gained alot of knowledge
through many other posts whereby you and your colleagues have kindly
volunteered your expertise.

Thanks for your help!
Lola

Really? How odd. It must pull from a different field, then. I'll see if I
can reproduce that the next time I need to do a mail merge. The personalized
part of a mail merge is in the message, not the To: field, so I never pay
attention to the To: field. What the recipient sees still may be something
else entirely.
--
Russ Valentine
[MVP-Outlook]

Hi Russ.

My Display Name field in each contact defaults to display the name I enter
in the record. Perfect. When I create new messages to those contacts
individually, the name is displayed perfectly. It's only when I do a mail
merge, that for some reason, it ignores the name in the Display Name
field,
and displays the recipient's email address instead.

Funky, eh?
Lola

Well if you've set the Display Name correctly for each Contact, that's
what
will appear in the To: field.
--
Russ Valentine
[MVP-Outlook]
Good question. When sending a newsletter to a number of subscribers
(in
this
case 4000+), it's important that the email look as "personal" as
possible.
It's my experience that the likelihood of the email being read relies
heavily
on the recipient seeing their full name in the TO, rather than just an
email
address that could have been gleaned from any database.

Is there a solution do you think? Thanks for your time Russ.

-Lola

:

Then I don't understand your question.
Why is what appears in the To: field of any consequence in a mail
merge?
--
Russ Valentine
[MVP-Outlook]
Hello Russ,

I'm sorry, I neglected to mention it's during the funtion of a mail
merge,
with a Word document.

-Lola



:

So when you open a Contact Record in Outlook 2002, there is no
Display
as:
field just beneath the e-mail field? That cannot happen by default.
You
must
be using a custom Contact form.

--
Russ Valentine
[MVP-Outlook]
WIN XP, Outlook 2002

When composing a new message, to a group of contacts, their email
addresses
show in the TO, rather than the name as displayed in their
contact
records.

Also, in viewing individual contact records, I don't have the
field
option
of "Display as"...as do my other colleagues in the office.

Thanks in advance,
Lola

 

[Russ Valentine [MVP-Outlook]]

Not a waste of time at all. One of the things that make mail merges so
challenging to troubleshoot is that it's difficult to distinguish which
functions are Outlook's and which are Word's. We're all specialists in one
or the other. Few know both well enough to solve these questions at first
glance.
In my world, that's why it's better to start with a primary care physician
instead of heading straight for a specialist. The problem with software is
that there are no PCP's anymore.
--
Russ Valentine
[MVP-Outlook]

Eureka! I've found the solution which puts the ignorance squarely on the
user <read: me>. It's actually a function in Word, at the very last
moment
before merging the doc to Outlook. There is a drop-down selection in the
Merge/Set-up, that designates how it's presented in the TO field. In my
case, the desired Full-Name.

Sorry if I've wasted your time Russ. I have gained alot of knowledge
through many other posts whereby you and your colleagues have kindly
volunteered your expertise.

Thanks for your help!
Lola

Really? How odd. It must pull from a different field, then. I'll see if I
can reproduce that the next time I need to do a mail merge. The
personalized
part of a mail merge is in the message, not the To: field, so I never pay
attention to the To: field. What the recipient sees still may be
something
else entirely.
--
Russ Valentine
[MVP-Outlook]

Hi Russ.

My Display Name field in each contact defaults to display the name I
enter
in the record. Perfect. When I create new messages to those contacts
individually, the name is displayed perfectly. It's only when I do a
mail
merge, that for some reason, it ignores the name in the Display Name
field,
and displays the recipient's email address instead.

Funky, eh?
Lola


:

Well if you've set the Display Name correctly for each Contact, that's
what
will appear in the To: field.
--
Russ Valentine
[MVP-Outlook]
Good question. When sending a newsletter to a number of subscribers
(in
this
case 4000+), it's important that the email look as "personal" as
possible.
It's my experience that the likelihood of the email being read
relies
heavily
on the recipient seeing their full name in the TO, rather than just
an
email
address that could have been gleaned from any database.

Is there a solution do you think? Thanks for your time Russ.

-Lola

:

Then I don't understand your question.
Why is what appears in the To: field of any consequence in a mail
merge?
--
Russ Valentine
[MVP-Outlook]
Hello Russ,

I'm sorry, I neglected to mention it's during the funtion of a
mail
merge,
with a Word document.

-Lola



:

So when you open a Contact Record in Outlook 2002, there is no
Display
as:
field just beneath the e-mail field? That cannot happen by
default.
You
must
be using a custom Contact form.

--
Russ Valentine
[MVP-Outlook]
WIN XP, Outlook 2002

When composing a new message, to a group of contacts, their
email
addresses
show in the TO, rather than the name as displayed in their
contact
records.

Also, in viewing individual contact records, I don't have the
field
option
of "Display as"...as do my other colleagues in the office.

Thanks in advance,
Lola

 

[Guest]

Good analogy Russ. You may have experienced that, users often consider you
(and your peers) as "all knowing". When help is near...it's easy to confuse
the PCP with the Specialist.

I appreciate your time, and find the MS NGs a valuable tool, simply by
perusing different forums from time to time.

Cherrio!
Lola

Not a waste of time at all. One of the things that make mail merges so
challenging to troubleshoot is that it's difficult to distinguish which
functions are Outlook's and which are Word's. We're all specialists in one
or the other. Few know both well enough to solve these questions at first
glance.
In my world, that's why it's better to start with a primary care physician
instead of heading straight for a specialist. The problem with software is
that there are no PCP's anymore.
--
Russ Valentine
[MVP-Outlook]

Eureka! I've found the solution which puts the ignorance squarely on the
user <read: me>. It's actually a function in Word, at the very last
moment
before merging the doc to Outlook. There is a drop-down selection in the
Merge/Set-up, that designates how it's presented in the TO field. In my
case, the desired Full-Name.

Sorry if I've wasted your time Russ. I have gained alot of knowledge
through many other posts whereby you and your colleagues have kindly
volunteered your expertise.

Thanks for your help!
Lola

Really? How odd. It must pull from a different field, then. I'll see if I
can reproduce that the next time I need to do a mail merge. The
personalized
part of a mail merge is in the message, not the To: field, so I never pay
attention to the To: field. What the recipient sees still may be
something
else entirely.
--
Russ Valentine
[MVP-Outlook]
Hi Russ.

My Display Name field in each contact defaults to display the name I
enter
in the record. Perfect. When I create new messages to those contacts
individually, the name is displayed perfectly. It's only when I do a
mail
merge, that for some reason, it ignores the name in the Display Name
field,
and displays the recipient's email address instead.

Funky, eh?
Lola


:

Well if you've set the Display Name correctly for each Contact, that's
what
will appear in the To: field.
--
Russ Valentine
[MVP-Outlook]
Good question. When sending a newsletter to a number of subscribers
(in
this
case 4000+), it's important that the email look as "personal" as
possible.
It's my experience that the likelihood of the email being read
relies
heavily
on the recipient seeing their full name in the TO, rather than just
an
email
address that could have been gleaned from any database.

Is there a solution do you think? Thanks for your time Russ.

-Lola

:

Then I don't understand your question.
Why is what appears in the To: field of any consequence in a mail
merge?
--
Russ Valentine
[MVP-Outlook]
Hello Russ,

I'm sorry, I neglected to mention it's during the funtion of a
mail
merge,
with a Word document.

-Lola



:

So when you open a Contact Record in Outlook 2002, there is no
Display
as:
field just beneath the e-mail field? That cannot happen by
default.
You
must
be using a custom Contact form.

--
Russ Valentine
[MVP-Outlook]
WIN XP, Outlook 2002

When composing a new message, to a group of contacts, their
email
addresses
show in the TO, rather than the name as displayed in their
contact
records.

Also, in viewing individual contact records, I don't have the
field
option
of "Display as"...as do my other colleagues in the office.

Thanks in advance,
Lola