G
Guest
I just recently read 12 posts from Jan 2005, but still have a
question/concern. I use the auto link and link emai history functions.
However, this seems to happen. If I set up a BCM contact AFTER I have sent
several emails to a contact, then link history, only incoming emails are
linked, not ones previously sent. After the contact is set up all NEW sent
emails are recorded in the history. Is this correct or can I make a change
somewhere and eliminate this issue. It is very time consuming going back to
link those sent emails.
Addtionally, when I do go and check a contact in outlook, set up after the
fact, the activities tab does include those same sent emails that do not show
up in the BCM history. Again, this only happens to those emails sent before
the BCM contact is set up - and trying to link the history after the fact.
question/concern. I use the auto link and link emai history functions.
However, this seems to happen. If I set up a BCM contact AFTER I have sent
several emails to a contact, then link history, only incoming emails are
linked, not ones previously sent. After the contact is set up all NEW sent
emails are recorded in the history. Is this correct or can I make a change
somewhere and eliminate this issue. It is very time consuming going back to
link those sent emails.
Addtionally, when I do go and check a contact in outlook, set up after the
fact, the activities tab does include those same sent emails that do not show
up in the BCM history. Again, this only happens to those emails sent before
the BCM contact is set up - and trying to link the history after the fact.