email link opens multiple windows

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Guest

I have the same problem and searched the registry for the following as
advised: [HKEY_CLASSES_ROOT\mailto]. I don't have it. What can I do. I am
running Win XP.

Thanks
 
Thanks. I tried all of the suggestions but still get the same results.

Don Varnau said:
Hi,
You may have found some of these pages, but...
http://www.oehelp.com/oedef.aspx
http://www.oehelp.com/oelnk.aspx
http://windowsxp.mvps.org/MailtoProtocol.htm

If these links don't help, post back to this thread.

Hope this helps,
Don
[MS MVP- IE]

pastor4themaster said:
I have the same problem and searched the registry for the following as
advised: [HKEY_CLASSES_ROOT\mailto]. I don't have it. What can I do. I am
running Win XP.

Thanks
Click to expand...
Click to expand...
 
[HKEY_CLASSES_ROOT\mailto]. I don't have it.

You must re-create that key. If not the mailto: links won't work.

Click Start, Run and type:

REG EXPORT HKCR\Mailto C:\mailtoinfo.txt

Then open C:\mailtoinfo.txt using Notepad and post the contents here (in
your reply).

In some cases, the key would be present, but the user don't have "Read"
access to that key/sub-keys. Check the key Permissions as well.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


message Thanks. I tried all of the suggestions but still get the same results.

Don Varnau said:
Hi,
You may have found some of these pages, but...
http://www.oehelp.com/oedef.aspx
http://www.oehelp.com/oelnk.aspx
http://windowsxp.mvps.org/MailtoProtocol.htm

If these links don't help, post back to this thread.

Hope this helps,
Don
[MS MVP- IE]

pastor4themaster said:
I have the same problem and searched the registry for the following as
advised: [HKEY_CLASSES_ROOT\mailto]. I don't have it. What can I do. I
am
running Win XP.

Thanks
Click to expand...
Click to expand...
 
I did as instructed and did a search for the file, finds nothing. No file
found.

Thanks

Ramesh said:
[HKEY_CLASSES_ROOT\mailto]. I don't have it.
Click to expand...
Click to expand...

You must re-create that key. If not the mailto: links won't work.

Click Start, Run and type:

REG EXPORT HKCR\Mailto C:\mailtoinfo.txt

Then open C:\mailtoinfo.txt using Notepad and post the contents here (in
your reply).

In some cases, the key would be present, but the user don't have "Read"
access to that key/sub-keys. Check the key Permissions as well.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


message Thanks. I tried all of the suggestions but still get the same results.

Don Varnau said:
Hi,
You may have found some of these pages, but...
http://www.oehelp.com/oedef.aspx
http://www.oehelp.com/oelnk.aspx
http://windowsxp.mvps.org/MailtoProtocol.htm

If these links don't help, post back to this thread.

Hope this helps,
Don
[MS MVP- IE]

pastor4themaster said:
I have the same problem and searched the registry for the following as
advised: [HKEY_CLASSES_ROOT\mailto]. I don't have it. What can I do. I
am
running Win XP.

Thanks
Click to expand...
Click to expand...
Click to expand...
 
Type:

CMD /K REG EXPORT HKCR\Mailto C:\mailtoinfo.txt

Do you see any error message on the console?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


message I did as instructed and did a search for the file, finds nothing. No file
found.

Thanks

Ramesh said:
[HKEY_CLASSES_ROOT\mailto]. I don't have it.
Click to expand...
Click to expand...

You must re-create that key. If not the mailto: links won't work.

Click Start, Run and type:

REG EXPORT HKCR\Mailto C:\mailtoinfo.txt

Then open C:\mailtoinfo.txt using Notepad and post the contents here (in
your reply).

In some cases, the key would be present, but the user don't have "Read"
access to that key/sub-keys. Check the key Permissions as well.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com
Click to expand...
 
I have the same problem

I have found that the registry keys for mailto are locked or corrupted. The
command line below gives: "Access is denied".

Opening the registry gives "cannot open mailto: Error while opening the key"
when the mailto key is clicked. It cannot be renamed or deleted from the
registry.

other user accounts on the same machine are fine!

any help or advice welcomed!

thanks


Ramesh said:
Type:

CMD /K REG EXPORT HKCR\Mailto C:\mailtoinfo.txt

Do you see any error message on the console?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


message I did as instructed and did a search for the file, finds nothing. No file
found.

Thanks

Ramesh said:
[HKEY_CLASSES_ROOT\mailto]. I don't have it.
Click to expand...

You must re-create that key. If not the mailto: links won't work.

Click Start, Run and type:

REG EXPORT HKCR\Mailto C:\mailtoinfo.txt

Then open C:\mailtoinfo.txt using Notepad and post the contents here (in
your reply).

In some cases, the key would be present, but the user don't have "Read"
access to that key/sub-keys. Check the key Permissions as well.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com
Click to expand...
Click to expand...
 
Jeremy,

See paragraph titled "Important note for Windows 2000/XP systems" in this
article:
http://windowsxp.mvps.org/mailtoprotocol.htm

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/?kbid=310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I have the same problem

I have found that the registry keys for mailto are locked or corrupted. The
command line below gives: "Access is denied".

Opening the registry gives "cannot open mailto: Error while opening the key"
when the mailto key is clicked. It cannot be renamed or deleted from the
registry.

other user accounts on the same machine are fine!

any help or advice welcomed!

thanks


Ramesh said:
Type:

CMD /K REG EXPORT HKCR\Mailto C:\mailtoinfo.txt

Do you see any error message on the console?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


message I did as instructed and did a search for the file, finds nothing. No file
found.

Thanks

Ramesh said:
[HKEY_CLASSES_ROOT\mailto]. I don't have it.
Click to expand...

You must re-create that key. If not the mailto: links won't work.

Click Start, Run and type:

REG EXPORT HKCR\Mailto C:\mailtoinfo.txt

Then open C:\mailtoinfo.txt using Notepad and post the contents here (in
your reply).

In some cases, the key would be present, but the user don't have "Read"
access to that key/sub-keys. Check the key Permissions as well.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com
Click to expand...
Click to expand...
 
Thank you - yes this eventually worked.
The permissions on mailto in the registry were broken in three places:
HCR\mailto, HLM\Software\Classes\mailto. When these were fxed, I then had to
fix permissions on HCR\mailto\shell\open\command which was also still
orphaned.

The URL Protocol string was ok once the permissions were fixed

Have you any idea how these permissions were changed? There are no
indications from any of my virus checking and spyware tools. It seems that a
number of folk are suffering similar problems!

cheers
Jeremy

Ramesh said:
Jeremy,

See paragraph titled "Important note for Windows 2000/XP systems" in this
article:
http://windowsxp.mvps.org/mailtoprotocol.htm

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/?kbid=310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I have the same problem

I have found that the registry keys for mailto are locked or corrupted. The
command line below gives: "Access is denied".

Opening the registry gives "cannot open mailto: Error while opening the key"
when the mailto key is clicked. It cannot be renamed or deleted from the
registry.

other user accounts on the same machine are fine!

any help or advice welcomed!

thanks


Ramesh said:
Type:

CMD /K REG EXPORT HKCR\Mailto C:\mailtoinfo.txt

Do you see any error message on the console?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


message I did as instructed and did a search for the file, finds nothing. No file
found.

Thanks

Ramesh said:
[HKEY_CLASSES_ROOT\mailto]. I don't have it.

You must re-create that key. If not the mailto: links won't work.

Click Start, Run and type:

REG EXPORT HKCR\Mailto C:\mailtoinfo.txt

Then open C:\mailtoinfo.txt using Notepad and post the contents here (in
your reply).

In some cases, the key would be present, but the user don't have "Read"
access to that key/sub-keys. Check the key Permissions as well.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com
Click to expand...
Click to expand...
Click to expand...
 
Nice to hear that, Jeremy. Though I have no idea why this happenned in the
first place.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thank you - yes this eventually worked.
The permissions on mailto in the registry were broken in three places:
HCR\mailto, HLM\Software\Classes\mailto. When these were fxed, I then had
to
fix permissions on HCR\mailto\shell\open\command which was also still
orphaned.

The URL Protocol string was ok once the permissions were fixed

Have you any idea how these permissions were changed? There are no
indications from any of my virus checking and spyware tools. It seems that
a
number of folk are suffering similar problems!

cheers
Jeremy

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