B
Burton J. Greenberg
all my email disappeared and I can only see today's messages. P4
computer with xp pro.
computer with xp pro.
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Frank Saunders, MS-MVP IE/OE
Burton J. Greenberg said:all my email disappeared and I can only see today's messages. P4
computer with xp pro.
Turn off email scanning in your anti-virus. It provides no added
protection.
The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx
Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:
"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPOR...6d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0
"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001100907323806
"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPOR...85256edd00478dbd?OpenDocument&src=bar_sch_nam
See also
http://help.expedient.com/mailnews/norton_antivirus.shtml
So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.
--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/
B
Burton J. Greenberg
I am using Norton corporate edition. Looking up email scanning in the
help screen indicates that this edition does not scan emails per se, but
it does scan email attachments when saved to the hard disk. There is no
check box for scanning or stopping the scan of emails. There is one for
file sytem real time protection and another for microsoft exchange real
time protection. All of my folders in the inbox are present, but they
are empty except for yesterday and today's emails. I have checked the
current size of the dbx files and they are either empty or include only
the last two day's emails. Whatever corruption has occurred, my inbox
and associated folders are intact but the old emails are gone. I have
not yet checked to see if I can send or receive emails. After the
emails disappeared I clicked on "local folders" and the right panel
screen showed that the number of emails in each subfolder was correct as
if the corruption had not occurred. On a subsequent look these numbers
revised themselves and gave a new corrected count of just the last two
day's emails. Looks as if the emails are gone for good! This is on my
wife's computer on which she does only email and internet browsing.
These files are not backed up. On my computer I use Outlook and work
with several business apps. I back up the apps data and my Outlook
directory regularly. Any clue as to what might have happened to her
emails from outlook express?
| | > all my email disappeared and I can only see today's messages. P4
| > computer with xp pro.
|
| Turn off email scanning in your anti-virus. It provides no added
| protection.
|
| The Other E-Mail Threat: File Corruption in Outlook Express
| Published: November 18, 2004
| By Tom Koch
|
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx
|
| Email scanning slows down Sending and Receiving, sometimes enough that
OE
| times out. Since some of the received messages have large (often
virus)
| attachments, which exasperates the problem.
| Some Comcast users have found it necessary to totally uninstall Norton
and
| switch to the free AVG with mail scanning off. Norton invented email
| scanning and here's what they say:
|
| "Disabling Email Scanning does not leave you unprotected against
viruses
| that
| are distributed as email attachments. Norton AntiVirus Auto-Protect
scans
| incoming files as they are saved to your hard drive, including email
and
| email attachments. Email Scanning is just another layer on top of
this. To
| make sure that Auto-Protect is providing the maximum protection, keep
| Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have
| the most recent virus definitions."
|
http://service1.symantec.com/SUPPOR...6d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0
|
| "...your computer is protected if Auto-Protect is enabled.
Auto-Protect
| scans any incoming files, including email attachments, when the files
are
| saved to your hard drive."
| http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001100907323806
|
| "NAV provides multiple layers of protection. Email scanning is just
one of
| those layers. Even if you are not running Email Scanning, your
computer is
| protected against viruses that are distributed as email attachments by
NAV
| Auto-Protect. Auto-Protect will scan any incoming files, including
email
| attachments, as they are saved to your hard drive. To make sure that
| Auto-Protect is providing the maximum protection, keep Auto-Protect
enabled
| and run LiveUpdate regularly to ensure that you have the most recent
virus
| definitions."
|
http://service1.symantec.com/SUPPOR...85256edd00478dbd?OpenDocument&src=bar_sch_nam
|
| See also
| http://help.expedient.com/mailnews/norton_antivirus.shtml
|
| So Symantec used to say this often and clearly. The newer stuff
doesn't
| have the statement included as it was considered an embarrassment. If
you
| know anyone who programs for Norton try to get them to talk about it.
|
| --
| Frank Saunders, MS-MVP, IE/OE
| Please respond in Newsgroup only. Do not send email
| http://www.fjsmjs.com
| Protect your PC
| http://www.microsoft.com./athome/security/protect/default.aspx
| http://defendingyourmachine.blogspot.com/
|
|
help screen indicates that this edition does not scan emails per se, but
it does scan email attachments when saved to the hard disk. There is no
check box for scanning or stopping the scan of emails. There is one for
file sytem real time protection and another for microsoft exchange real
time protection. All of my folders in the inbox are present, but they
are empty except for yesterday and today's emails. I have checked the
current size of the dbx files and they are either empty or include only
the last two day's emails. Whatever corruption has occurred, my inbox
and associated folders are intact but the old emails are gone. I have
not yet checked to see if I can send or receive emails. After the
emails disappeared I clicked on "local folders" and the right panel
screen showed that the number of emails in each subfolder was correct as
if the corruption had not occurred. On a subsequent look these numbers
revised themselves and gave a new corrected count of just the last two
day's emails. Looks as if the emails are gone for good! This is on my
wife's computer on which she does only email and internet browsing.
These files are not backed up. On my computer I use Outlook and work
with several business apps. I back up the apps data and my Outlook
directory regularly. Any clue as to what might have happened to her
emails from outlook express?
| | > all my email disappeared and I can only see today's messages. P4
| > computer with xp pro.
|
| Turn off email scanning in your anti-virus. It provides no added
| protection.
|
| The Other E-Mail Threat: File Corruption in Outlook Express
| Published: November 18, 2004
| By Tom Koch
|
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx
|
| Email scanning slows down Sending and Receiving, sometimes enough that
OE
| times out. Since some of the received messages have large (often
virus)
| attachments, which exasperates the problem.
| Some Comcast users have found it necessary to totally uninstall Norton
and
| switch to the free AVG with mail scanning off. Norton invented email
| scanning and here's what they say:
|
| "Disabling Email Scanning does not leave you unprotected against
viruses
| that
| are distributed as email attachments. Norton AntiVirus Auto-Protect
scans
| incoming files as they are saved to your hard drive, including email
and
| email attachments. Email Scanning is just another layer on top of
this. To
| make sure that Auto-Protect is providing the maximum protection, keep
| Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have
| the most recent virus definitions."
|
http://service1.symantec.com/SUPPOR...6d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0
|
| "...your computer is protected if Auto-Protect is enabled.
Auto-Protect
| scans any incoming files, including email attachments, when the files
are
| saved to your hard drive."
| http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001100907323806
|
| "NAV provides multiple layers of protection. Email scanning is just
one of
| those layers. Even if you are not running Email Scanning, your
computer is
| protected against viruses that are distributed as email attachments by
NAV
| Auto-Protect. Auto-Protect will scan any incoming files, including
| attachments, as they are saved to your hard drive. To make sure that
| Auto-Protect is providing the maximum protection, keep Auto-Protect
enabled
| and run LiveUpdate regularly to ensure that you have the most recent
virus
| definitions."
|
http://service1.symantec.com/SUPPOR...85256edd00478dbd?OpenDocument&src=bar_sch_nam
|
| See also
| http://help.expedient.com/mailnews/norton_antivirus.shtml
|
| So Symantec used to say this often and clearly. The newer stuff
doesn't
| have the statement included as it was considered an embarrassment. If
you
| know anyone who programs for Norton try to get them to talk about it.
|
| --
| Frank Saunders, MS-MVP, IE/OE
| Please respond in Newsgroup only. Do not send email
| http://www.fjsmjs.com
| Protect your PC
| http://www.microsoft.com./athome/security/protect/default.aspx
| http://defendingyourmachine.blogspot.com/
|
|
S
Sandi - Microsoft MVP
Your problems are *definitely* caused by corruption of the dbx files that OE
uses to store emails, and I'm betting Norton is causing that problem.
You will need to check the help files for your version of Norton to work out
how to turn off email scanning if the instructions at the URL already
provided by Frank, being
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001100907323806, don't
help.
Regarding getting your data back, Steve Cochran's DBXtract programme may
help:
http://www.oehelp.com/DBXtract/Default.aspx
--
__________________________________________
Hyperlinks used to ensure advice is current
Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org
Visit the Internet Explorer Community
http://www.microsoft.com/windows/ie/community/default.mspx
uses to store emails, and I'm betting Norton is causing that problem.
You will need to check the help files for your version of Norton to work out
how to turn off email scanning if the instructions at the URL already
provided by Frank, being
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001100907323806, don't
help.
Regarding getting your data back, Steve Cochran's DBXtract programme may
help:
http://www.oehelp.com/DBXtract/Default.aspx
--
__________________________________________
Hyperlinks used to ensure advice is current
Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org
Visit the Internet Explorer Community
http://www.microsoft.com/windows/ie/community/default.mspx