Email body blank when moving to PST with Rules (mostly HTML mail)

  • Thread starter Thread starter CorIT
  • Start date Start date
C

CorIT

We are doing an Office 2007 upgrade from Office XP. During the upgrade we
have noticed this problem with Outlook 2007. For some users the content of
html email is not visible when they have rules to move email automatically to
a PST. If the rule is disabled and the email lands in Inbox the content is
visible. We have tried actions like deleting and creating a new rule,
creating a new PST with a new Rule etc. None of it seems to solve the
problem! Any ideas?
 
We are currently running Office 2007 SP1. We have already tried creating a
New PST and delivering the emails there, but that does not help. One
importaint thing is that the content actually appears to be stripped off
because even the message size is smaller than in computers where it is
displaying well.
--
CorIT


Diane Poremsky said:
Are they using a mix of unicode and ansi psts? Do they have all the latest
updates installed?

--
Diane Poremsky [MVP - Outlook]





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CorIT said:
We are doing an Office 2007 upgrade from Office XP. During the upgrade we
have noticed this problem with Outlook 2007. For some users the content of
html email is not visible when they have rules to move email automatically
to
a PST. If the rule is disabled and the email lands in Inbox the content is
visible. We have tried actions like deleting and creating a new rule,
creating a new PST with a new Rule etc. None of it seems to solve the
problem! Any ideas?
Click to expand...
Click to expand...
 
We also just upgraded to office 2007 and I am having the same issue - emails
moved to an external PST is missing the body of the email..

I have noticed that when the email first hits the inbox - before it is
relocatedto the other PST - the email body is populated with the correct
information - once it is moved the body has been deleted.

If I just copy the email to the other PST - the body of the email is present.
 
Steve said:
We also just upgraded to office 2007 and I am having the same issue - emails
moved to an external PST is missing the body of the email..

I have noticed that when the email first hits the inbox - before it is
relocatedto the other PST - the email body is populated with the correct
information - once it is moved the body has been deleted.

If I just copy the email to the other PST - the body of the email is present.
Click to expand...


I'm having this exact same issue. Was a solution ever provided or found?
 
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