eFax

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Guest

I began to download eFax, and decided to cancel. Since then my telephone
won't work. When you call it, you hear fax squelch. When I began working on
the problem, efax wasn't anywhere to be found on my computer. I installed
and uninstalled, I sent efax an email describing the problem (no help so
far). I don't have a home telephone because of efax. I need help.
 
I take it this happens when you call your home phone from a different phone.
If that's the case, check in "Printers and Faxes" to see if you have a
printer called "Fax". If you do, right click the Fax printer icon and
select "Properties", go to the "Devices" tab, click the modem shown in the
"Device Name" window to highlight it, and click the "Properties" button.
Click the "Receive" tab and check which radio button is selected in the
"Answer mode" section. If the "Automatic after" button is lit, click the
"Manual" button and click "Apply". this will prevent your modem from
automatically answering every incoming phone call and will allow you the
option of manually answering.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
Dear Mr. Hostetler:
Thank you for taking the time to respond to my question. Unfortunately, I
don't have a printer called "Fax". I still don't have a home telephone. I
contacted the phone company, and they suggested I unplug everything for 20
minutes in the hopes that things would "reset themselves". Of course I
wasn't that lucky. eFax has taken control of my phone line. I have asked
them in several emails to do something. Nothing yet.
 
I'll just throw a few things out:

-- Is it possible eFax set up some kind of call forwarding on your number?
You might try whatever keypad combination it takes on your phone to cancel
call forwarding.

-- This is happening with your phone plugged into the computer? Does it
happen with the phone only going directly to the wall?

-- Do you have online access to your account with your phone company? If
so, do the call logs there show anything odd going on?

Sorry, if it's not much help.

Dave
 
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