Edited registry to remove IE, nothing changes

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Guest

I am using a Dell Dimension 4600 computer running Win XP 2002 SP2 Home
Edition, MS Internet Explorer/Outlook Express v6.0.2900. I am having problems
printing emails and after trying many things have decided to uninstall and
reinstall IE and OE as a potential fix.

I followed the instructions in the MS support article 318378, changing the
registry key values for IsInstalle from 1 to 0 for both the OE and IE keys
noted in the support article. I have confirmed this, I think, by exiting and
reentering REGEDIT and checking those values.

After doing this, IE and OE still run and I could not reinstall either
because I get a msg, "Setup has detected a newer verion of IE already
installed. Setup cannot continue." I rebooted and got a msg, "IE and OE have
been removed from this computer. Do you want to cleanup personalize
settings?" Once I chose no, then, after no change, rebooted again and chose
yes to the same message. Nothing changed--I cannot install IE and both IE and
OE still run.

Some potential issues: 1. the support article mentions XP SP1, not SP2; on
the OE registry key, there is a CloneUser DWORD value set at 1 which I did
not change to 0 (no clone user or additional DWORD value on the IE key).

So, rather than messing further with the registry, could someone tell me
what I'm doing wrong?
 
The article you quote is clear to me.
There is a section for XP SP2.
You seem to have followed the section for XP/XP SP1 only and you know
that.
That appears to be what you are doing wrong.

....Alan
 
LarryM said:
I am using a Dell Dimension 4600 computer running Win XP 2002 SP2 Home
Edition, MS Internet Explorer/Outlook Express v6.0.2900. I am having
problems printing emails and after trying many things have decided to
uninstall and reinstall IE and OE as a potential fix.

I followed the instructions in the MS support article 318378,
changing the registry key values for IsInstalle from 1 to 0 for both
the OE and IE keys noted in the support article. I have confirmed
this, I think, by exiting and reentering REGEDIT and checking those
values.

After doing this, IE and OE still run and I could not reinstall either
because I get a msg, "Setup has detected a newer verion of IE already
installed. Setup cannot continue." I rebooted and got a msg, "IE and
OE have been removed from this computer. Do you want to cleanup
personalize settings?" Once I chose no, then, after no change,
rebooted again and chose yes to the same message. Nothing changed--I
cannot install IE and both IE and OE still run.

Some potential issues: 1. the support article mentions XP SP1, not
SP2; on the OE registry key, there is a CloneUser DWORD value set at
1 which I did not change to 0 (no clone user or additional DWORD
value on the IE key).

So, rather than messing further with the registry, could someone tell
me what I'm doing wrong?
Click to expand...

The article very clearly tells you what to do if you have SP2 if you read
the whole article.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
 
Gentlemen,

After rereading the article, and the SP2 section, it seems to say that I
have to reinstall Windows completely--is that how you read it? I would rather
not go to those lengths.

My root problem is that I cannot print emails from OE. I get the message,
"An error has occurred in the script on this page.
Line 1344
Char 1
Error Unspecified error
Code 0
URL res://C:\WINXP\system32\shdoclc.dll/preview.dlg

Let me know if you think that reinstall in place of XP is my solution.
 
LarryM said:
Gentlemen,

After rereading the article, and the SP2 section, it seems to say that I
have to reinstall Windows completely--is that how you read it? I would
rather not go to those lengths.

My root problem is that I cannot print emails from OE. I get the message,
"An error has occurred in the script on this page.
Line 1344
Char 1
Error Unspecified error
Code 0
URL res://C:\WINXP\system32\shdoclc.dll/preview.dlg

Let me know if you think that reinstall in place of XP is my solution.
Click to expand...

Try this (IE/OE closed).
Start -> Run -> Type "regsvr32 ole32.dll" (without quotes) in the box -> Ok.
If still no joy try reinstalling 5.6 Scripting Engine:
http://www.microsoft.com/downloads/...43-7e4b-4622-86eb-95a22b832caa&DisplayLang=en
-> Short link: http://snipurl.com/4tm1
"Windows Script 5.6 for Windows XP and Windows 2000".

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional
Windows - Internet Explorer since 2003
http://support.microsoft.com/newsgroups

 
Excellent! Thanks! The first command worked perfectly. And so much easier
than messing with the registry or reinstalling XP.

Thanks to all who helped with this.
 
LarryM said:
Excellent! Thanks! The first command worked perfectly. And so much easier
than messing with the registry or reinstalling XP.

Thanks to all who helped with this.
Click to expand...

YW. Glad it worked.
Cheers,

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional
Windows - Internet Explorer since 2003
http://support.microsoft.com/newsgroups

 
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