ebuyer?dont bother

[oldbones]

hi there,just a quick note dfor those who r thinking about buying from ebuyer.

* Edited by Mucks *

PS. I shall let you know how speedily it dealt with lol

 

[muckshifter]

Flaming & Derogatory Remarks

Will not be tolerated. Whether it be directed at another forum member or a business. Statements such as 'Don't buy from retailer x as they are a bunch of lying cowboys', and someone replies 'thanks for the warning, I was going to buy from them but will go elsewhere', then the first post has led to a loss of business from the retailer and is therefore DEFAMATION and ILLEGAL. These posts will be deleted. Feel free to give an account of your experience, but please back it up with facts.

Please Read

 

[Ian]

old bones, feel free to tell us how service was with them - but you can't blindly state don't buy from them

 

[itsme]

hi there,just a quick note dfor those who r thinking about buying from ebuyer.

* Edited by Mucks *

PS. I shall let you know how speedily it dealt with lol

It all depends on the facts did you [1] sign for the delivery? [2] inspect the packaging? [3] Speak to them.
now the point about it is do Not sign if the packaging is of a poor state> simply refuse delivery, if you speak to them in a polite manner you will have little or NO problem.like I say be polite?
Ebuyer 0845= 146 1720

 

[floppybootstomp]

E-Buyer have improved, for sure, but I'm still wary of them.

I can confirm their packaging is shoddy.

Always send rma's by recorded delivery at least, then you have a receipt and e-buyer must sign for it, which Royal Mail will have a record of.

Overclockers (Esnet) refunded the cost of sending my last RMA to them, I don't know what e-buyer's policy is.

 

[oldbones]

dont usually flame peeps but ...

Please Read

hi ,i know what u mean but i did follow everything to the letter,they accepted the package back,i recieved a enote of ebuyer confirming they recieved it and shall deal with it in 5 working days.I waited 7/8 working days before i rang them and they said they chase it up.Now its 12 working days and they send me a enote saying they want proof of reciept.Whats that about?they confirmed they got it,so if they misplaced the item or whatever its not down to me to get in touch with royal mail and wait up to 5 days for me to recieve it and then to post it to ebuyer and then ebuyer shall test my mobo.My point is if they misplaced they should act in good faith and send me a replacement and then ask me for proof of reciept so then they can find the person in their workplace that signed for it.That way i can have my pc up n running instead of being boxed up waiting for the mobo.So i have enoted them once they find it and have checked it they can keep the replacement mobo and give me a full refund as ive orderd one today from elsewhere and i wont buy owt from them again becourse i get stressed with lame return departments and stress is not good

 

[itsme]

Phone them and explain dont wait just phone them but be [polite]



Ebuyer 0845= 146 1720

 

[TriplexDread]

Whats that about?they confirmed they got it,so if they misplaced the item or whatever its not down to me to get in touch with royal mail and wait up to 5 days for me to recieve it and then to post it to ebuyer and then ebuyer shall test my mobo.My point is if they misplaced they should act in good faith and send me a replacement and then ask me for proof of reciept so then they can find the person in their workplace that signed for it.

Did you send it recorded delivery?

If so you have proof. Tell them you have proof and will send them a photocopy of the proof (Not the original) That way they have no comeback and its their mistake due to administration error.

Goodluck

 

[itsme]

E-Buyer have improved, for sure, but I'm still wary of them.

I can confirm their packaging is shoddy.

Always send rma's by recorded delivery at least, then you have a receipt and e-buyer must sign for it, which Royal Mail will have a record of.

Overclockers (Esnet) refunded the cost of sending my last RMA to them, I don't know what e-buyer's policy is.

If the cost of postage on a RMA is over £5.00 [Most items are] Ebuyer will collect from you, make sure you have a recipt off the driver. other than that send a copy of the postage cost to them and you have a full refund.

 

[oldbones]

all happy chappy now

hi there, just got e-mail of ebuyer stating they tested the mobo and was faulty and a full refund ,as i send them a enote yesterday asking why i had to proof as they already enoted me 13 days earlier that they had recieved the mobo.Did a bit of sarcasism and within 24 hrs they found the board n tested it.

PS should have my new mobo tomorow from a diffo supplier

 

[drainedsoul]

I know this was 4 days ago, but I understand old doods grieve. (if thats the right word). When I started using ebuyer, all I got were parts that would do part of the job but not the other part. Customer Service used to be really weak 3 years ago. I placed an enote on the account, and I never got a reply so I just left it. The refunds work quite well, the second they see full refund as the subject, it seems they actually open it up! Delivery refunds are constant from them as I have no patience and must have the item yesterday! However, in the last year they have done really good for themselves. The four main sites I look through for computer parts are as follows;

www.ebuyer.co.uk
www.dabs.co.uk
www.aria.co.uk
www.savastore.co.uk

All four sites are relatively similar, different ones give different offers, but for the prices they offer, I can't bring myself to go to pcworld, (unless I need it the day before yesterday - then I'm fooked). Everything I've brought for my 2 main pcs over the last year were mixed and matched from those four sites as some sell things others dont. I.E. the giga byte K8NXP-SLi is the hardest mobo to find!!! but one of them actually stocked it out of a bundle, and its in very close competition with the old god A8NSLI-Deluxe. Of course i needed better so I gots me the GB with Firewire800 (which I'll never use) and 2 RAID Controllers (which I'll never not use!) Just grateful my beautiful Zalman 7700 fit on the damn thing. Had to remove my DPS module though as it kept shorting it (damn gb for not supporting half the good goddamn fans). Anyways I've gone a little off subject.

EBUYER ROCKS!
ds