Hi There
Hope this helps
Ebates can disable any program that tries to prevent
ebates from running, Thats a dangerous part of the EULA,
In the sense of that wording it could mean it removes
vital parts of antispy programs if it detects the threat
of being removed !
From Ebates:
-------------------
Ebates may disable or uninstall any other product or
software tool that might interfere with the operability
of the Moe Money Maker Software or otherwise preempt or
render inoperative the Moe Money Maker Software in a
manner that might jeopardize the ability of Ebates to
earn you cash back discounts or coupon savings offered by
Ebates. In installing the Moe Money Maker Software, you
authorize Ebates to disable, uninstall, or delete any
application or software that might, in Ebates' opinion
nullify its function and put you at risk of loosing the
cash-back savings that Moe Money Maker Software is
designed to earn you.
The Moe Money Maker Software can be easily uninstalled
through the standard 'add or remove programs' control
panel, or through the Moe Money Maker's preference
settings.
On add/remove screen check for any reference to the files
listed below.
Please be aware that Adwatch blocks any changes being
made to the registry so it needs to be disabled before
trying to fix this,
Open AdAware Se.
Go to AdWatch User Interface.
Go to Tools and Preferences.
At the bottom of the screen you can see two checkable
items:
Active: This will turn Ad-Watch On\Off without closing it
Automatic: Suspicious activity will be blocked
automatically
Uncheck those boxes
Only re-enable it once you are clean again,Same goes for
any other protections products you have,
If your confident using regedit check for these and
remove any found (If not skip this and download Ewido
Security Suite)
HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversi
on\run\blubstersupport
HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversi
on\run\ebatesmoemoneymaker
HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversi
on\run\ebatesmoemoneymaker0
HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversi
on\run\upromiseremindu
HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversi
on\run\websavingsfromebates
Reboot and check for these folders and remove any found:
c:/programfiles/ebatesmoemoneymaker
c:/programfiles/websavings_from_ebates
c:/programfiles/ebates_moemoneymaker
c:/programfiles/websavingsfromebates
c:/programfiles/care2gtu
c:/programfiles/limeshop
c:/programfiles/blue haven media
c:/programfiles/websearch
If you have problems download Ewido Security Suite and
run it in safe mode:
Ewido Security Suite :
----------------------
Please download, install, and update the free version of
Ewido trojan scanner:
http://www.ewido.net/en/download/
When installing, under "Additional Options"
uncheck "Install background guard" and "Install scan via
context menu".
From the main ewido screen, click on update in the left
menu, then click the Start update button.
After the update finishes (the status bar at the bottom
will display "Update successful")
Reboot into Safe Mode.
----------------------
Restart your computer and keep tapping the F8 key on your
keyboard.
When you see the option screen, then choose safe mode
from the list,
Once in safe mode Run Ewido.
Click on the Scanner button in the left menu, then click
on Complete System Scan. This scan can take quite a while
to run.
If ewido finds anything, it will pop up a notification.
If its clearly described as malware(Trojan,Spyware etc..)
have ewido remove the entry,
When the scan finishes, click on "Save Report". This will
create a text file. Save to desktop incase its needed
later.
When ewido has finished, Also run Adaware and MS Antispy
Next clear the prefetch folder
goto start menu then run and type :
prefetch
delete the contents of this folder (left click and
highlight the files by holding the left mouse button and
covering all the files,then right click and choose delete)
Then perform a disk clean up to remove temp and unused
files
goto start run and type
cleanmgr
then press enter and remove what you can from this screen
especially temp files and recycle bin entries
Hopefully that should fix the problem for you but reply
if you have problems
Regards
Andy
