E-Trust AntiVirus

  • Thread starter Thread starter Roland Stiner
  • Start date Start date
R

Roland Stiner

I renewed my license on line last night for the E-Trust Antivius but they
did not send my new license number. Is this a common problem with them?
Worse yet, they do not reply to e-mail and they don't have a telephone
number. Is there any customer service at all?

Roland
 
Roland Stiner said:
I renewed my license on line last night for the E-Trust Antivius but they
did not send my new license number. Is this a common problem with them?
Worse yet, they do not reply to e-mail and they don't have a telephone
number. Is there any customer service at all?
Click to expand...

Not sure.....I have renewed mine twice at least and got the information
right away. But my infamous brother-in-law......he who puts a whole new
slant on computer illiterate......paid for it and couldn't download it. His
subsequent *many* (he fibs too, probably just one) emails to EZ Trust
support were not returned he said......but if true, they are slipping badly.

So said BIL has now found a 'really nice tech' at McAfee who explained
things to him 'simply' (he accuses me of confusing him, so I pity that
McAfee tech, grin).......and he bought their antivirus program. (he had a 3
month trial on there that he hated.....prior to this really nice tech.)

Oh yes......they told him he had a load of trojans on his old computer coz
he used EZ Trust......funny, I don't have any. Wonder what sites he has
been looking at.....LOL!!

Epistle for Feb. 11...had to get it in before midnight, grin.

Cheers.....Heather
 
Roland,

Have you gone to the support center to log a web support request? If so,
email me off list with the request number that you received and I'll see
what i can do.

Regards,
James
 
I renewed my license on line last night for the E-Trust Antivius but they
did not send my new license number. Is this a common problem with them?
Worse yet, they do not reply to e-mail and they don't have a telephone
number. Is there any customer service at all?
Click to expand...
Renewed mine this morning and had confirming e-mail within minutes.
Did you use the link they provided in your "subscription expiring"
warning mail?


**********Signature**********

Jerry Ennis
 
Roland said:
I renewed my license on line last night for the E-Trust Antivius but they
did not send my new license number. Is this a common problem with them?
Worse yet, they do not reply to e-mail and they don't have a telephone
number. Is there any customer service at all?

Roland
Click to expand...

Usually no problems .

Odile
 
Are you using eTrust Antivirus v7 or eTrust EZ Antivirus? Depending on
the
version, your support options may be different.
Click to expand...

Well, it is eTrust EZ Antivirus but I can't get a response from customer
service. It looked like my credit card info went though but no license came
back. The screen went back to the biginning when you log in. I never got
my new license. I can't get C. James since his mail bounces...

Roland
 
Renewed mine this morning and had confirming e-mail within minutes.
Did you use the link they provided in your "subscription expiring"
warning mail?
Click to expand...

Yes, and the site looked like it took my credit card number but did not get
the new license key.

Roland
 
Usually no problems .

How do you get a customer service rep? I filled out an on line e-mail form
and got no response. If this is the case, perhaps this is not a good
company to deal with.

Roland
 
Roland.....I only have an address for Canada, but try writing Sales.....not
Support. I have had better luck with that department. But as I said
before, my brother-in-law couldn't get a reply out of them either. Yet I
have had no problem since the old days when it was the free
one.......InoculateIT PE.

Heather
 
Well, it is eTrust EZ Antivirus but I can't get a response from customer
service.
Click to expand...

If you haven't done so, open an issue using this link.

https://www.my-etrust.com/services/serviceDesk.cfm

If you have opened an issue and received no response, try the following
number in the US:

To report problems with your billing or to obtain billing information,
please call 1-800-637-5858, 9:00 a.m. to 5:00 p.m. EST, Monday through
Friday.

If you are in Germany, you can find local contact information using this
link:

http://ca.com/offices/germany/english/ger_cont.htm
 
... I can't get C. James since his mail bounces...
Click to expand...

Did you remove the "JUNK" sub-string he includes in his address to (possibly)
fool spammers (well, at least the real stupid spammers...).
 
Roland.....I only have an address for Canada, but try writing
Sales.....not
Support. I have had better luck with that department. But as I said
before, my brother-in-law couldn't get a reply out of them either. Yet I
have had no problem since the old days when it was the free
one.......InoculateIT PE.
Click to expand...

This is the first time that I've had a problem and needed support, and it's
not with the product...

All I want to know is if my credit card went through, if not, I'll try
again. I'll try the sales route.

Roland
 
If you have opened an issue and received no response, try the following
number in the US:

To report problems with your billing or to obtain billing information,
please call 1-800-637-5858, 9:00 a.m. to 5:00 p.m. EST, Monday through
Friday.
Click to expand...

Thanks, I'll see if that works.

Roland
 
Did you remove the "JUNK" sub-string he includes in his address to
(possibly)
fool spammers (well, at least the real stupid spammers...).
Click to expand...

Didn't see it in his e-mail. Perhaps he will e-mail me.

Roland
 
Hi Roland,

Check your email, you should see something from my-eTrust Customer Service.
There's a link in there for your support request, click on that and you'll
be able to view supports response to you.

Check your spam filters also since it looks like any email from CA is
getting trapped there.

-James
 
Back
Top