E Marketing Service Marketing Campaign

[Guest]

Every time I try to connect to the new Emarketing Service I get a Error.
Failure to connect please try later. This has been occuring for two days.
Does any one know how to resolve or what the issue is?

 

[Clinton Ford [MSFT]]

Thank you for reporting this. We are investigating...

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Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights
Every time I try to connect to the new Emarketing Service I get a Error.
Failure to connect please try later. This has been occuring for two days.
Does any one know how to resolve or what the issue is?

 

[Clinton Ford [MSFT]]

The service is operational. This could be a client connection issue.

Are you using a proxy server? If so make sure that the proxy client software is configured to point to the proxy server.
--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights
Thank you for reporting this. We are investigating...

--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights
Every time I try to connect to the new Emarketing Service I get a Error.
Failure to connect please try later. This has been occuring for two days.
Does any one know how to resolve or what the issue is?

 

[Guest]

Let me see if I can be of help in setting you up with this feature.
Can you outline the steps that you are doing to connect to the Email
marketing Service ?

Can you open http://lb.service.microsoft.com/ from your client using a
browser and ensure that you can connect to this website?
If you can do that ,Close and reopen outlook and try to use Marketing
campaign and verify if you succeed

If you still fail,
Enable Logging (Click Help Menu - About Microsoft Business Contact Manager
For Outlook - There is a check box that says Enable logging , Check the
checkbox)

Repeat the operation.
And provide us with the contents of the logging file after you do your
operation, so that we can understand the problem better.The log file is at
C:\Documents and Settings\<UserName>\Local Settings\Temp and is called
BCMLog_V3.log

Also let us know the the passport Id that you are using?

Thanks

 

[Guest]

BCM Team. I followed this process and it did again fail. I have the BCM Log
file and I can see where it is failing and it looks like an authentication
issue at bcentral. Where may i email this file?

 

[Guest]

Please share the log with us at

(e-mail address removed)

Also let us know the exact account name like (e-mail address removed) that you are
using for this operation.
I assume that you are using the final RTM version and not a Beta version of
the product.

Thanks