E-mail attachments won't download

  • Thread starter Thread starter Nikki
  • Start date Start date
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Nikki

When I click on an e-mail attachment, the file download box appears and then
hangs. There is no estimated time, location where file will be saved to,
etc. The file never downloads. These files are basic word and exel. I've
tried disarming mcafee and checked with Yahoo Mail, and the problem doesn't
appear to be there. I've also cleaned up files. Help would be appreciated.
 
Oh, sorry, I use ATT Yahoo Mail accessed through IE7 and I'm running Windows
XP Media Edition 2004. I receive an e-mail with an attachment, and can open
the e-mail but cannot open or save the attachment. The process hangs after
the Yahoo virus scan, during the file download. The file never downloads.
I've never had this problem before, it started happening in the past month or
so. Please let me know if more info is needed.
 
Nikki said:
Oh, sorry, I use ATT Yahoo Mail accessed through IE7 and I'm running
Windows
XP Media Edition 2004. I receive an e-mail with an attachment, and can
open
the e-mail but cannot open or save the attachment. The process hangs
after
the Yahoo virus scan, during the file download. The file never downloads.
I've never had this problem before, it started happening in the past month
or
so. Please let me know if more info is needed.
Click to expand...
It is not needed since you should contact ATT Yahoo! support:
http://helpme.att.net/emailus.php . If they cannot help you via email you
will be directed to voice support with a technician.
 
Yes, I've disabled McAfee and am using the classic Yahoo mail. I understand
that the file was virus scanned before dropping in my inbox. It just hangs
in file download mode with no path, no estimated time, etc. I'll try Allan's
suggestion of contacting att support. Thank you for your support.
 
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