Karin
This link goes to the HP website:
http://snipurl.com/jvh3
Select the automatic driver checker after temporarily changing the
setting to allow PopUps. In Internet Explorer select Tools, Internet
Options, Privacy.
By history I was asking when was the printer installed and was this
shortly before the problem started. How frequently is the problem with
dwwin.exe occurring and for how long.
dwwin.exe is the Dr Watson debugging tool so either there is a problem
with the tool or it does like what it is finding.
If the HP driver check reveals nothing then look in Event Viewer for
Error Reports around the time the problem with dwwin.exe has arisen and
post copies here. BTW you can End Task dwwin.exe in Task Manager, which
will put off the problem until the next time.
You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer.
When researching the meaning of the error, information regarding Event
ID, Source
and Description are important.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp
A tip for posting copies of Error Reports! Run Event Viewer and double
click on the
error you want to copy. In the window, which appears is a button
resembling two
pages. Double click the button and close Event Viewer. Now start your
message
(email) and do a paste into the body of the message. This will paste the
info from the
Event Viewer Error Report complete with links into the message. Make
sure this is
the first paste after exiting from Event Viewer.
--
Hope this helps.
Gerry
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