C
carmen
After using the DVD RW 3 times it stopped working.
Message was " cannot connect to video device. I tought
that it was the firewire so I returned it and got a new
one, but still continue to give the same error. I
contacted HP and they said that microsoft has a hotfix
for the problem which is Knowledge base article 826377
but I cannot find it in the website. I have searched
everywhere but the only thing i find is the text only but
no download. Do I have to contact microsoft directly or
is there any other place online that I can download this
fix. Please help. MY OP system is XP home and I just
purchased the PC about a month ago.
Message was " cannot connect to video device. I tought
that it was the firewire so I returned it and got a new
one, but still continue to give the same error. I
contacted HP and they said that microsoft has a hotfix
for the problem which is Knowledge base article 826377
but I cannot find it in the website. I have searched
everywhere but the only thing i find is the text only but
no download. Do I have to contact microsoft directly or
is there any other place online that I can download this
fix. Please help. MY OP system is XP home and I just
purchased the PC about a month ago.