DVD-RAM Drives = BSOD with Vista

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I bought my Dell E510 about a year ago and switched out the DVD-ROM drive for
a LG GSA-4163B ATA drive because I work with DVD-RAM. The files produced oon
DVD-RAM discs with recorded video have a filename extension VRO (instead of
VOB). I was able to work with the drive in XP, but recently upgraded to
Vista.

Now, If I try to do anything with a VRO file, like even copy it from the
disc to a HDD, I either get a freeze to zombie state (can't shut down) or
BSOD. I couldn't find a revized driver, which I presumed was my need, so I
bought a new burner - the LG GSA-H42LI DVD Multi Burner (Feb '07 Mfgr date)
and am getting the same performance (BSOD) whenever I try to so anything with
a DVD-RAM disc. I'm now thinking that this may be a Vista problem. LG
support is virtually non-exixtent.

What can I do other than reverting back to XP? I've looked for a revised
driver but can't find any. My problems may not be related to the OS change,
but how can I tell? No ! in Device manager and says everything's okay.

Also, I'm thinking that there is a log created somewhere when you get a
crash. Where do I look for that? It may provide some clues as to what's
going on.

Thanks.
 
Lee said:
I bought my Dell E510 about a year ago and switched out the DVD-ROM drive for
a LG GSA-4163B ATA drive because I work with DVD-RAM. The files produced oon
DVD-RAM discs with recorded video have a filename extension VRO (instead of
VOB). I was able to work with the drive in XP, but recently upgraded to
Vista.

Now, If I try to do anything with a VRO file, like even copy it from the
disc to a HDD, I either get a freeze to zombie state (can't shut down) or
BSOD.
Click to expand...

My Vista registry doesn't have any reference to .vro files, so I assume
that you use a third-party program to work with these files. My first
guess would be that your program isn't Vista-ready. You may need to buy
a Vista-ready program to get your work done -- if there is one available
yet.
I couldn't find a revized driver, which I presumed was my need, so I
bought a new burner - the LG GSA-H42LI DVD Multi Burner (Feb '07 Mfgr date)
Click to expand...

I doubt it would be a DVD driver that you need -- more likely a video
card driver, if anything.

and am getting the same performance (BSOD) whenever I try to so anything with
a DVD-RAM disc.
Click to expand...

Important distinction: do you mean "do anything with .vro files", or
just anything at all with the DVD drive? I'm wondering if Vista is
attempting to open your .vro files with a program which won't run on
Vista.
I'm now thinking that this may be a Vista problem. LG
support is virtually non-exixtent.

What can I do other than reverting back to XP? I've looked for a revised
driver but can't find any. My problems may not be related to the OS change,
but how can I tell? No ! in Device manager and says everything's okay.

Also, I'm thinking that there is a log created somewhere when you get a
crash. Where do I look for that? It may provide some clues as to what's
going on.
Click to expand...

Control Panel > System and Maintenance > Administrative Tools > Event
Viewer. Guaranteed to be some surprises in there if you have several
hours to spend ;o)
 
Lee Beck said:
Now, If I try to do anything with a VRO file, like even copy it from the
disc to a HDD, I either get a freeze to zombie state (can't shut down) or
BSOD. I couldn't find a revized driver, which I presumed was my need, so
I
bought a new burner - the LG GSA-H42LI DVD Multi Burner (Feb '07 Mfgr
date)
and am getting the same performance (BSOD) whenever I try to so anything
with
a DVD-RAM disc. I'm now thinking that this may be a Vista problem. LG
support is virtually non-exixtent.

What can I do other than reverting back to XP? I've looked for a revised
driver but can't find any. My problems may not be related to the OS
change,
but how can I tell? No ! in Device manager and says everything's okay.
Click to expand...

I'm running with a HL-DT-ST GSA 4163B and a HL-DT-ST GSA H10N and no issues
with DVD RAM function, so there isn't something fundementally wrong with the
LG DVD-RAM drive + Vista combo, unless there's something very specific to
your H42LI going on (but then, you had problems with a 4163B and I'm
perfectly happy here so maybe not).

Was this an upgrade install? From XP with the old DVD RAM drivers in place?
That _could_ be your problem. I'm not using any special drivers at all.
Properties of the 4163B show the following drivers loaded
c:\windows\system32\drivers\cdrom.sys (Microsoft Vista RTM driver)
c:\windows\system32\drivers\GearASPIwdm.sys (? iTunes or Nero I guess)
Also, I'm thinking that there is a log created somewhere when you get a
crash. Where do I look for that? It may provide some clues as to what's
going on.
Click to expand...

Event Viewer - Control Panel, System and Maintenance, scroll down to
"Administrative Tools" and choose "View Event Logs".
 
Great responses. Thanks to you both.

I don’t think that it is a problem with just the .vro files. Though working
with DVD-RAM is generally where I get the most frequent crashes, and it’s
consistent (never has opened a .vro and always crashes). The reason that I
don’t think it’s the file per se is that I can copy the file on a different
(XP) computer (using the LG HL-DT-ST GSA 4163B that I removed from the Vista
machine) to an external HDD. The .vro will copy fine from the external drive
to the vista machine, and I can open it from there. It’s only when I mount
any DVD-RAM disc from a resident DVD-RAM drive on the vista machine that I
have the problem. That’s why I’m thinking that it is either Vista or some
incompatibility with my configuration.

It very well may be a bad driver. I’m away from the Vista machine at the
moment and will check my driver when I get home this evening. Robert, are
there any other driver details (e.g., date and version number) that I can
compare. I’m especially interested in your experience since you are
operating 2 LG multi-drives with no problems. Have you ever tried copying
DVD-RAM video files to your Vista machine using your LG burner? I need also
to add that both of my drives read/write most other files fine. Although I
did get the same BSOD when trying to mount an install disc created from an
ISO file burned to a DVD+R. There was an autorun.exe file that crashed the
computer every time it was inserted on my LG/Vista combo but ran fine on XP
machines.

Don – Technical advice from a Dell forum also suggested that it was likely a
Graphics card driver. I have an 128 MB PCIe ATI Radeon X300 SE video card
and updated to the latest Vista driver (version 7.3) and it was no help – no
discernable difference. The fact that your registry doesn’t show .vro files
may be because some of my installed software has written .vro to my registry?
I’ll check this out also. I’m not a registry expert, but I can open it with
regedit and do a word search to see which program(s) are associated with the
file.

I’ll also look at the Control Panel/event viewer to try to dig up more clues.

This is the most responsive post that I have received. DON’T LEAVE ME! I
promise to be back this evening or tomorrow with additional info.

BTW – does LG have any technical support at all?? I couldn’t find anything
 
It very well may be a bad driver. I'm away from the Vista machine at the
moment and will check my driver when I get home this evening. Robert, are
there any other driver details (e.g., date and version number) that I can
compare.
Click to expand...

No problem
cdrom.sys is 6.0.6000.16386 (vista rtm.031101-2205), provided by Microsoft.
GearAspiWDM.sys is 2.0.6.1, provided by GEAR Software Inc (whoever that is).
I'm especially interested in your experience since you are
operating 2 LG multi-drives with no problems. Have you ever tried copying
DVD-RAM video files to your Vista machine using your LG burner?
Click to expand...

Not VROs and VOBs, I tend to copy all kinds of rubbish around the place
including computer specific video formats such as avi, quicktime, but not
DVD-Video components like that, sorry.
I need also
to add that both of my drives read/write most other files fine. Although
I
did get the same BSOD when trying to mount an install disc created from an
ISO file burned to a DVD+R. There was an autorun.exe file that crashed
the
computer every time it was inserted on my LG/Vista combo but ran fine on
XP
machines.
Click to expand...

Most odd. There are some parts of Vista where dragons appear to hide and you
disturb them at your peril, and video appears to be one of these places.
Leading on from Don's reply, I play games a lot (the only reason I've not
replaced my desktop Windows machine with a Mac to be honest) and I've had
quite a few problems with video card drivers - and this isn't just ATI who
have dropped the ball, the other big video card manufacturer appears to be
equally floundering here. Not that I've got anything specific to add to your
comments, just a feeling that video card drivers are a bit fragile in
general at the moment so I wouldn't be surprised if that was part of your
issue.
BTW - does LG have any technical support at all?? I couldn't find
anything
on their website regarding vista drivers or the like. My LG GSA-H42LI DVD
Multi Burner is of course still under warranty.
Click to expand...

The only technical support I've ever got off LG was updating drive firmware
to the latest version (by the way have you done this?) and even then this
usually results in downloading updates from the LG Germany website that I
can only find using Google, which is great in the sense that I got what I
wanted but hardly an endorsement of their support setup!
 
Robert – I do have the driver and version number that you cite cdrom.sys is
6.0.6000.16386. I also have two additional drivers listed but there is an
icon with a check mark beside I wrestled with the BSOD problem again last
night. I’m assuming that the cdrom.sys is the one being used because of the
check mark, and that the other two are older or are used on an as-needed
basis? I didn’t delete them since at my level of expertise I try to do as
little as possible unless there is a very strong reason for deleting drivers
or changing my registry, though I have done both and saved the original
entries in case I want to return. I also make a System Restore point prior
to system changes.

Still no solution, but I think the Event Manager appears to be a great
diagnostic tool and one up ‘til now I’ve been unaware of. One thing on my
side is that this is not an intermittent problem. Each time I try to
drag/drop a .vro file onto any of my disc drives I get the crash. I can
access event manager after my system reboots and there are a lare number of
entries, most with “Event ID: 7026†and most identified as
“Informationâ€. Though some are identified as “Error.†The information
entries appear to log every decision the computer makes like loading***,
unloading***, boot following *** etc. I tried comparing my boots after
crashes and am still in the midst of that. The only thing that I have found
so far is that there is a repeated reference to “The following boot-start or
system-start driver(s) failed to load: Asapi†And EM has a link to a
Microsoft URL that explains this may be some conflict with an Adaptec device.
And to try moving the card. I don’t have any adaptec devices that I know of,
but as I said, this is an upgrade to a dirty system that I have been using
for years, and it may be a carryover from a previous install. The only
“card†that didn’t come preinstalled is a Pinnacle AV/DV capture card. I
tried removing the card and it didn’t remove the crash problem.

Other suspicious error entries are :

Task Compatibility module failed to upgrade existing scheduled tasks.
Additional Data: Error Value: 2147750671.

The previous system shutdown at 9:31:00 PM on 4/9/2007 was unexpected.
Event Xml:

The MSSQL$PINNACLESYS service failed to start due to the following error:
The system cannot find the path specified.

The Symantec Core LC service failed to start due to the following error:
The service did not respond to the start or control request in a timely
fashion.
Event Xml:


Like I said, there are many entries. I’ll continue to work with EM to see
which entries follow a normal boot and which follow a crash. I think that it
will be a good diagnostic tool. If I find something that appears
particularly strange or suspicious, I may be able to Google a solution.

Let me know if any other suggestions are offered.

Thanks.
 
Robert – I do have the driver and version number that you cite cdrom.sys is
6.0.6000.16386. I also have two additional drivers listed but there is an
icon with a check mark beside I wrestled with the BSOD problem again last
night. I’m assuming that the cdrom.sys is the one being used because of the
check mark, and that the other two are older or are used on an as-needed
basis? I didn’t delete them since at my level of expertise I try to do as
little as possible unless there is a very strong reason for deleting drivers
or changing my registry, though I have done both and saved the original
entries in case I want to return. I also make a System Restore point prior
to system changes.

Still no solution, but I think the Event Manager appears to be a great
diagnostic tool and one up ‘til now I’ve been unaware of. One thing on my
side is that this is not an intermittent problem. Each time I try to
drag/drop a .vro file onto any of my disc drives I get the crash. I can
access event manager after my system reboots and there are a lare number of
entries, most with “Event ID: 7026” and most identified as
“Information”. Though some are identified as “Error.” The information
entries appear to log every decision the computer makes like loading***,
unloading***, boot following *** etc. I tried comparing my boots after
crashes and am still in the midst of that. The only thing that I have found
so far is that there is a repeated reference to “The following boot-start or
system-start driver(s) failed to load: Asapi” And EM has a link to a
Microsoft URL that explains this may be some conflict with an Adaptec device.
And to try moving the card. I don’t have any adaptec devices that I know of,
but as I said, this is an upgrade to a dirty system that I have been using
for years, and it may be a carryover from a previous install. The only
“card” that didn’t come preinstalled is a Pinnacle AV/DV capture card. I
tried removing the card and it didn’t remove the crash problem.

Other suspicious error entries are :

Task Compatibility module failed to upgrade existing scheduled tasks.
Additional Data: Error Value: 2147750671.

The previous system shutdown at 9:31:00 PM on 4/9/2007 was unexpected.
Event Xml:

The MSSQL$PINNACLESYS service failed to start due to the following error:
The system cannot find the path specified.

The Symantec Core LC service failed to start due to the following error:
The service did not respond to the start or control request in a timely
fashion.
Event Xml:


Like I said, there are many entries. I’ll continue to work with EM to see
which entries follow a normal boot and which follow a crash. I think that it
will be a good diagnostic tool. If I find something that appears
particularly strange or suspicious, I may be able to Google a solution.

Let me know if any other suggestions are offered.

Thanks.
Click to expand...

My DVD-Ram has only one driver, cdrom.sys.
Did you install DVD-Ram drivers?
If so remove them, they are not needed under vista
I had to install DVD-Ram drivers under XP, meiudf.sys as I recall.
Mine is a older scsi dvd-ram,but shouldn't matter,actually I believe
meiudf.sys wasn't a driver per say but a installable file system or
filter to use udf formatted disks.
All that is supported out of the box on vista...

good luck
 
Lee said:
Robert – I do have the driver and version number that you cite cdrom.sys is
6.0.6000.16386. I also have two additional drivers listed but there is an
icon with a check mark beside I wrestled with the BSOD problem again last
night. I’m assuming that the cdrom.sys is the one being used because of the
check mark, and that the other two are older or are used on an as-needed
basis? I didn’t delete them
Click to expand...

I have just the one driver, same version. I would want to investigate
where those other two drivers came from. If a third-party application
installed them I'd be suspicious.

...Each time I try to
drag/drop a .vro file onto any of my disc drives I get the crash.
Click to expand...

You mean dragging *from* your DVD, and not from a regular disk, right?
I would try burning a disk with a phony .vro file (i.e. some small text
file which has been re-named to a .vro file) and see if you get the same
crash.
...“The following boot-start or
system-start driver(s) failed to load: Asapi†And EM has a link to a
Microsoft URL that explains this may be some conflict with an Adaptec device.
Click to expand...

In my mind, Adaptec is synonymous with SCSI, so I'm wondering if your
DVD drive is listed as SCSI in Device Manager.
 
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