DVD Error & Broadband Problem

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Three months ago my husband's 6 month old PC had a NVidia 7300SE fitted
(replacing a 6500) and it hasn't worked properly ever since. We've tried PC
World who r about as helpful as a 1 legged man at an ass kicking party.

Here's his specs:
------------------
System Information
------------------
Time of this report: 4/6/2007, 13:36:16
Machine name: GENESIS
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack
2 (2600.xpsp.050928-1517)
Language: English (Regional Setting: English)
System Manufacturer: FUJITSU SIEMENS
System Model: P5LD2-FM
BIOS: BIOS Date: 03/21/06 14:28:08 Ver: 08.00.10
Processor: Intel(R) Pentium(R) D CPU 3.20GHz (2 CPUs)
Memory: 2048MB RAM
Page File: 195MB used, 3745MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 7300 LE
Manufacturer: NVIDIA
Chip type: GeForce 7300 LE
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_01D1&SUBSYS_20FD19F1&REV_A1
Display Memory: 512.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9371 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/22/2006 12:22:00, 4527488 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/22/2006 12:22:00, 3994624 bytes
Device Identifier: {D7B71E3E-4291-11CF-DA5E-F70000C2CB35}
Vendor ID: 0x10DE
Device ID: 0x01D1
SubSys ID: 0x20FD19F1
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {212DC724-3235-44A4-BD29-E1652BBCC71C}:
Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:
Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}:
Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:
Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}:
Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:
Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}:
Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:
Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x27CB
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 9/16/2004 21:06:46, 57856 bytes
| Driver: usbd.sys, 8/4/2004 13:00:00, 4736 bytes
|
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x1241, 0x1166
| | Location: USB Device
| | Matching Device ID: usb\class_03&subclass_01
| | Service: HidUsb
| | Driver: hidclass.sys, 8/4/2004 13:00:00, 36224 bytes
| | Driver: hidparse.sys, 8/4/2004 13:00:00, 24960 bytes
| | Driver: hid.dll, 8/4/2004 13:00:00, 20992 bytes
| | Driver: hidusb.sys, 8/4/2004 13:00:00, 9600 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x1241, 0x1166
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid
| | | Driver: mouclass.sys, 8/4/2004 13:00:00, 23040 bytes
| | | Driver: mouhid.sys, 8/4/2004 13:00:00, 12160 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 91.1 GB
Total Space: 152.6 GB
File System: NTFS
Model: ST3160812AS

Drive: D:
Free Space: 146.6 GB
Total Space: 152.6 GB
File System: NTFS
Model: ST3160812AS

Drive: E:
Model: _NEC DVD_RW ND-4551A
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180
(English), 8/4/2004 13:00:00, 49536 bytes
--------------
System Devices
--------------
Name: Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Device ID: PCI\VEN_8086&DEV_27DF&SUBSYS_81791043&REV_01\3&11583659&0&F9
Driver: C:\WINDOWS\system32\DRIVERS\intelide.sys, 5.01.2600.2180
(English), 8/3/2004 21:59:42, 5504 bytes
Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.2180
(English), 8/3/2004 21:59:42, 25088 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.2180 (English),
8/3/2004 21:59:44, 95360 bytes

Name: Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA
Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_81791043&REV_01\3&11583659&0&FB
Driver: n/a

Name: Microsoft UAA Bus Driver for High Definition Audio
Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_81A11043&REV_01\3&11583659&0&D8
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 5.10.0001.5013
(English), 1/7/2005 16:07:18, 138752 bytes

Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0
Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_00000000&REV_01\3&11583659&0&E0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.2180 (English),
8/3/2004 22:07:48, 68224 bytes

Name: Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_81791043&REV_01\3&11583659&0&EF
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.2783
(English), 10/26/2005 00:39:41, 27264 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2783
(English), 10/26/2005 00:39:41, 143104 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/3/2004
23:56:48, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2515 (English),
9/16/2004 21:06:46, 57856 bytes
Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.2180 (English),
8/4/2004 13:00:00, 7168 bytes

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_81791043&REV_01\3&11583659&0&EB
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180
(English), 8/3/2004 22:08:38, 20480 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2783
(English), 10/26/2005 00:39:41, 143104 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/3/2004
23:56:48, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2515 (English),
9/16/2004 21:06:46, 57856 bytes

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_81791043&REV_01\3&11583659&0&EA
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180
(English), 8/3/2004 22:08:38, 20480 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2783
(English), 10/26/2005 00:39:41, 143104 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/3/2004
23:56:48, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2515 (English),
9/16/2004 21:06:46, 57856 bytes

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_81791043&REV_01\3&11583659&0&E9
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180
(English), 8/3/2004 22:08:38, 20480 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2783
(English), 10/26/2005 00:39:41, 143104 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/3/2004
23:56:48, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2515 (English),
9/16/2004 21:06:46, 57856 bytes

Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_81791043&REV_01\3&11583659&0&E8
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180
(English), 8/3/2004 22:08:38, 20480 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2783
(English), 10/26/2005 00:39:41, 143104 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/3/2004
23:56:48, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2515 (English),
9/16/2004 21:06:46, 57856 bytes

Name: Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage
Controller - 27C0
Device ID: PCI\VEN_8086&DEV_27C0&SUBSYS_26011043&REV_01\3&11583659&0&FA
Driver: C:\WINDOWS\system32\DRIVERS\intelide.sys, 5.01.2600.2180
(English), 8/3/2004 21:59:42, 5504 bytes
Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.2180
(English), 8/3/2004 21:59:42, 25088 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.2180 (English),
8/3/2004 21:59:44, 95360 bytes

Name: Intel(R) 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8
Device ID: PCI\VEN_8086&DEV_27B8&SUBSYS_00000000&REV_01\3&11583659&0&F8
Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.0000 (English),
8/17/2001 12:58:02, 35840 bytes

Name: Intel(R) 945G/GZ/P/PL PCI Express Root Port - 2771
Device ID: PCI\VEN_8086&DEV_2771&SUBSYS_00000000&REV_81\3&11583659&0&08
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.2180 (English),
8/3/2004 22:07:48, 68224 bytes

Name: Intel(R) 945G/GZ/P/PL Processor to I/O Controller - 2770
Device ID: PCI\VEN_8086&DEV_2770&SUBSYS_00000000&REV_81\3&11583659&0&00
Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_E1\3&11583659&0&F0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.2180 (English),
8/3/2004 22:07:48, 68224 bytes

Name: PCI SoftV92 Data Fax Modem with SmartCP
Device ID: PCI\VEN_14F1&DEV_2F20&SUBSYS_200014F1&REV_00\4&CF81C54&0&48F0
Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSF_CNXT.sys, 7.04.0005.0000
(English), 11/13/2003 18:18:36, 679808 bytes
Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSFHWBS2.sys, 7.04.0005.0000
(English), 11/13/2003 18:19:48, 210304 bytes
Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSF_DP.sys, 7.04.0005.0000 (English),
11/13/2003 18:17:00, 1042816 bytes
Driver: C:\WINDOWS\SYSTEM32\DRIVERS\mdmxsdk.sys, 1.00.0002.0005
(English), 1/16/2004 14:21:48, 12970 bytes
Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSFProf.cty, 11/13/2003 18:30:12,
128333 bytes
Driver: C:\WINDOWS\system32\mdmxsdk.dll, 1.00.0002.0005 (English),
1/16/2004 15:14:50, 86016 bytes
Driver: C:\Program
Files\CONEXANT\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200014F1\HXFSetup.exe,
2.01.0007.0000 (English), 10/11/2003 01:18:58, 524288 bytes
Driver: C:\WINDOWS\system32\HSFCI008.dll, 7.04.0002.0000 (English),
11/5/2003 15:02:02, 32218 bytes

Name: Realtek RTL8139/810x Family Fast Ethernet NIC
Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_81091043&REV_10\4&CF81C54&0&20F0
Driver: C:\WINDOWS\system32\DRIVERS\Rtnicxp.sys, 5.639.0118.2006
(English), 1/18/2006 18:41:58, 80512 bytes

Name: NVIDIA GeForce 7300 LE
Device ID: PCI\VEN_10DE&DEV_01D1&SUBSYS_20FD19F1&REV_A1\4&3CF68F1&0&0008
Driver: C:\WINDOWS\system32\DRIVERS\nv4_mini.sys, 6.14.0010.9371
(English), 10/22/2006 12:22:00, 3994624 bytes
Driver: C:\WINDOWS\system32\nv4_disp.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 4527488 bytes
Driver: C:\WINDOWS\system32\nvsvc32.exe, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 159810 bytes
Driver: C:\WINDOWS\system32\nvhwvid.dll, 6.14.0010.9371 (), 10/22/2006
12:22:00, 581632 bytes
Driver: C:\WINDOWS\system32\nvapi.dll, 6.14.0010.9371 (), 10/22/2006
12:22:00, 212992 bytes
Driver: C:\WINDOWS\system32\nvoglnt.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 5644288 bytes
Driver: C:\WINDOWS\system32\nvcpl.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 7700480 bytes
Driver: C:\WINDOWS\system32\nvmctray.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 86016 bytes
Driver: C:\WINDOWS\system32\nvwddi.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 81920 bytes
Driver: C:\WINDOWS\system32\nvnt4cpl.dll, 6.14.0010.11060 (English),
10/22/2006 12:22:00, 286720 bytes
Driver: C:\WINDOWS\system32\nvmccs.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 229376 bytes
Driver: C:\WINDOWS\system32\nvdisps.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 5619712 bytes
Driver: C:\WINDOWS\system32\nvdispsr.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 5255168 bytes
Driver: C:\WINDOWS\system32\nvgames.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 3047424 bytes
Driver: C:\WINDOWS\system32\nvgamesr.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 3203072 bytes
Driver: C:\WINDOWS\system32\nvmccss.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 188416 bytes
Driver: C:\WINDOWS\system32\nvmccssr.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 458752 bytes
Driver: C:\WINDOWS\system32\nvmobls.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 888832 bytes
Driver: C:\WINDOWS\system32\nvmoblsr.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 2859008 bytes
Driver: C:\WINDOWS\system32\nvvitvs.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 2924544 bytes
Driver: C:\WINDOWS\system32\nvvitvsr.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 2973696 bytes
Driver: C:\WINDOWS\system32\nvwss.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 1236992 bytes
Driver: C:\WINDOWS\system32\nvwssr.dll, 6.14.0010.9371 (English),
10/22/2006 12:22:00, 1732608 bytes
Driver: C:\WINDOWS\help\nvcpl.hlp, 10/22/2006 12:22:00, 177897 bytes
Driver: C:\WINDOWS\help\nvwcplen.hlp, 10/22/2006 12:22:00, 55444 bytes
Driver: C:\WINDOWS\system32\nvcod.dll, 1.00.0000.0035 (English),
10/22/2006 12:22:00, 35840 bytes
Driver: C:\WINDOWS\system32\nvcodins.dll, 1.00.0000.0035 (English),
10/22/2006 12:22:00, 35840 bytes

Name: Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Device ID: PCI\VEN_104C&DEV_8023&SUBSYS_815B1043&REV_00\4&CF81C54&0&18F0
Driver: C:\WINDOWS\system32\DRIVERS\ohci1394.sys, 5.01.2600.2738
(English), 8/13/2005 01:11:00, 61312 bytes
Driver: C:\WINDOWS\system32\DRIVERS\1394bus.sys, 5.01.2600.2180
(English), 8/4/2004 13:00:00, 53248 bytes
Driver: C:\WINDOWS\system32\DRIVERS\nic1394.sys, 5.01.2600.2180
(English), 8/4/2004 13:00:00, 61824 bytes
Driver: C:\WINDOWS\system32\DRIVERS\arp1394.sys, 5.01.2600.2180
(English), 8/4/2004 13:00:00, 60800 bytes
Driver: C:\WINDOWS\system32\DRIVERS\enum1394.sys, 5.01.2600.0000
(English), 8/17/2001 14:46:40, 6400 bytes

Here's a msg he gets every time he boots up:

[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787

And the info on the DVD drive is:

Drive: E:
Model: _NEC DVD_RW ND-4551A
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180
(English), 8/4/2004 13:00:00, 49536 bytes

He plays a LOT of games, and I'd estimate about only 1 in 10 of the disks he
tries to play works. The drive either doesn't recognise any info on the disk
(tried the disks on mine and they work like a charm - same thing goes for the
ones he gets installation errors on - cyclic redundancy or files missing or
not verifiable, but none of this happens on my pc)

BT Broadband Errors

We're both connected to the same BT Home Hub, me by a Belkin Wireless, and
mine works fine. I've tried his with an ethernet and 2 different USB cables
but his runs so slow u can c snails go past. Patches that take 12 mins on
mine take 132 HOURS on his!!!
I've done a destructive system recovery on his PC (to put it back to how it
was in the box) and updated the drivers.Thanx - sorry 4 the length of the post
S_W_R
 
Snow White Raven said:
Three months ago my husband's 6 month old PC had a NVidia 7300SE fitted
Click to expand...
<snip>> Card name: NVIDIA GeForce 7300 LE

Well, is the card the LE or the SE?
 
He plays a LOT of games, and I'd estimate about only 1 in 10 of the disks he
tries to play works. The drive either doesn't recognise any info on the disk
(tried the disks on mine and they work like a charm - same thing goes for the
ones he gets installation errors on - cyclic redundancy or files missing or
not verifiable, but none of this happens on my pc)
Click to expand...

You could try a drive cleaner but it sounds like he needs to get a new
CD/DVD reader (or burner). There are multiple lasers on these devices. One
for CDs and one for DVDs. It's not unusual for one to "burn out" before the
other. Just replaced one of mine because the CD portion was becoming
unreliable although the DVD portion worked perfectly.
 
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