dvd drive not showing up

  • Thread starter Thread starter Virender Sangha
  • Start date Start date
V

Virender Sangha

Hi
I am having problem with my D drive ( dvd rom) which
has suddenly disappeared from my computer menu and
is not detected by any applications either.My Antivirus
program (NAV 2003)did not detect any virus in
system but I noticed a red mark (crossed) next to TOSHIBA
DVD-ROM SD-M1612 which is drive-in-question.I
also tried to update driver and scan for hardware
changes but with no sucess.DEVICE STATUS:This device
is disabled-code 22.Iam also posting hijack log in case
it might help but I am very helpless in this
situation am an newbie.Any help will be greatly
appreciated - Thanks
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Build 2600
OS Manufacturer Microsoft Corporation
System Name POORSNAKE
System Manufacturer VIA Technologies, Inc.
System Model KT400-8235
System Type X86-based PC
Processor x86 Family 6 Model 6 Stepping 2
AuthenticAMD ~1666 Mhz
BIOS Version/Date Phoenix Technologies, LTD 6.00
PG, 9/23/2002
SMBIOS Version 2.2
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.0
(xpclient.010817-1148)"
User Name POORSNAKE\Virender Sangha
Time Zone Pacific Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 267.89 MB
Total Virtual Memory 1.72 GB
Available Virtual Memory 1.32 GB
Page File Space 1.22 GB
Page File C:\pagefile.sysScan saved at 8:34:17 PM,
on 2/13/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Logfile of HijackThis v1.97.7
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
C:\WINDOWS\System32\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\program files\audio & video\quicktime\qttask.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Common Files\Microsoft
Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\PROGRA~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\System32\devldr32.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Spies r us\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet
Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS13
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start
Page = http://yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start
Page =
http://red.clientapps.yahoo.com/customize/ie/defaults/stp/
ymsgr*http://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Search Bar =
http://red.clientapps.yahoo.com/customize/ie/defaults/sb/y
msgr/*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,
(Default) =
http://red.clientapps.yahoo.com/customize/ie/defaults/su/y
msgr/*http://www.yahoo.com
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0
\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-
000874180BB3} - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-
FADC6B084872} - C:\Program Files\Norton
AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-
209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-
00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-
7859DF00B1D6} - C:\Program Files\Norton
AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Ink Monitor] C:\Program
Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common
Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common
Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1
\NORTON~2\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\program
files\audio & video\quicktime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32
\NeroCheck.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32
\ctfmon.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment
Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3
\E_SRCV02.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000}
(Shockwave ActiveX Control) -
http://download.macromedia.com/pub/shockwave/cabs/director
/swdir.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE}
(Symantec AntiVirus scanner) -
http://security.symantec.com/sscv6/SharedContent/vc/bin/Av
Sniff.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB}
(YInstStarter Class) -
http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {51045741-8C4E-4EAC-8F03-08E43A6FBB29} -
http://aft.ancestry.com/aftfiles/files/install/AncestryFam
ilyTree.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} -
http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.inf
o.apple.com/mickey/us/win/QuickTimeInstaller.exe
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5}
(Symantec RuFSI Utility Class) -
http://security.symantec.com/sscv6/SharedContent/common/bi
n/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61}
(HouseCall Control) -
http://a840.g.akamai.net/7/840/537/2003120501/housecall.an
tivirus.com/housecall/xscan53.cab
O16 - DPF: {763C10EE-E4C6-49AA-9325-F15ABF1C52B0} (X1
DownloadControl Class) -
http://www.x1.com/download/X1WebInstall.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update
Class) -
http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuct
l.CAB?37952.860474537
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000}
(YahooYMailTo Class) -
http://download.yahoo.com/dl/mail/ymmapi.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000}
(Shockwave Flash Object) -
http://download.macromedia.com/pub/shockwave/cabs/flash/sw
flash.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN
Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
 
go to the knowledge database, and get article # 314060.
be sure to follow it exactly!

Should fix your problem
-----Original Message-----
Hi
I am having problem with my D drive ( dvd rom) which
has suddenly disappeared from my computer menu and
is not detected by any applications either.My Antivirus
program (NAV 2003)did not detect any virus in
system but I noticed a red mark (crossed) next to TOSHIBA
DVD-ROM SD-M1612 which is drive-in-question.I
also tried to update driver and scan for hardware
changes but with no sucess.DEVICE STATUS:This device
is disabled-code 22.Iam also posting hijack log in case
it might help but I am very helpless in this
situation am an newbie.Any help will be greatly
appreciated - Thanks
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Build 2600
OS Manufacturer Microsoft Corporation
System Name POORSNAKE
System Manufacturer VIA Technologies, Inc.
System Model KT400-8235
System Type X86-based PC
Processor x86 Family 6 Model 6 Stepping 2
AuthenticAMD ~1666 Mhz
BIOS Version/Date Phoenix Technologies, LTD 6.00
PG, 9/23/2002
SMBIOS Version 2.2
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.0
(xpclient.010817-1148)"
User Name POORSNAKE\Virender Sangha
Time Zone Pacific Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 267.89 MB
Total Virtual Memory 1.72 GB
Available Virtual Memory 1.32 GB
Page File Space 1.22 GB
Page File C:\pagefile.sysScan saved at 8:34:17 PM,
on 2/13/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Logfile of HijackThis v1.97.7
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
C:\WINDOWS\System32\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\program files\audio & video\quicktime\qttask.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Common Files\Microsoft
Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\PROGRA~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\System32\devldr32.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Spies r us\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet
Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS13
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start
Page = http://yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start
Page =
http://red.clientapps.yahoo.com/customize/ie/defaults/stp /
ymsgr*http://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Search Bar =
http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ y
msgr/*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,
(Default) =
http://red.clientapps.yahoo.com/customize/ie/defaults/su/ y
msgr/*http://www.yahoo.com
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0
\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-
000874180BB3} - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-
FADC6B084872} - C:\Program Files\Norton
AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-
209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-
00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238- 8AD1-
7859DF00B1D6} - C:\Program Files\Norton
AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Ink Monitor] C:\Program
Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common
Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common
Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1
\NORTON~2\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\program
files\audio & video\quicktime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32
\NeroCheck.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32
\ctfmon.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment
Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3
\E_SRCV02.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000}
(Shockwave ActiveX Control) -
http://download.macromedia.com/pub/shockwave/cabs/directo r
/swdir.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE}
(Symantec AntiVirus scanner) -
http://security.symantec.com/sscv6/SharedContent/vc/bin/A v
Sniff.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB}
(YInstStarter Class) -
http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {51045741-8C4E-4EAC-8F03-08E43A6FBB29} -
http://aft.ancestry.com/aftfiles/files/install/AncestryFa m
ilyTree.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} -
http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.in f
o.apple.com/mickey/us/win/QuickTimeInstaller.exe
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5}
(Symantec RuFSI Utility Class) -
http://security.symantec.com/sscv6/SharedContent/common/b i
n/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61}
(HouseCall Control) -
http://a840.g.akamai.net/7/840/537/2003120501/housecall.a n
tivirus.com/housecall/xscan53.cab
O16 - DPF: {763C10EE-E4C6-49AA-9325-F15ABF1C52B0} (X1
DownloadControl Class) -
http://www.x1.com/download/X1WebInstall.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update
Class) -
http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuc t
l.CAB?37952.860474537
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000}
(YahooYMailTo Class) -
http://download.yahoo.com/dl/mail/ymmapi.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000}
(Shockwave Flash Object) -
http://download.macromedia.com/pub/shockwave/cabs/flash/s w
flash.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN
Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab



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