DVD Drive not recogniseable

[Guest]

Hi

Only bought a new laptop two days ago. I found no problems on the first day,
but now whenever i put in a disk (whether it be a game, cd etc) the computer
doesn't recognise it's there, or even recognise the dvd drive at all!

any ideas of what i can do?

thanks

will

 

[Bill Blanton]

Hi

Only bought a new laptop two days ago. I found no problems on the first day,
but now whenever i put in a disk (whether it be a game, cd etc) the computer
doesn't recognise it's there, or even recognise the dvd drive at all!

Can you hear the drive spin up? What does Device Manager show? What happens
when you try to access the drive in explorer?

any ideas of what i can do?

One thing you can do is test the drive with a bootable CD. If that works, then at
least you know it isn't the drive itself. (note you may have to change the device
boot order in the BIOS).

If it's a hardware problem, I'd say return it. Electronic components are known to have a
higher percentage fail rate at the beginning and end of their life cycles.

 

[Daphne Foldes]

Hello Mr. William

Your Lower and Upper filters are in question. Just follow the instructions in the below KB and it should rectify your issue. Do not pay attention to the Error cause and description of the said KB. Just do the fix there as described.. Please let me know if it helped.

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060


Bye