dvd drive is stuck

  • Thread starter Thread starter kay
  • Start date Start date
K

kay

Last night HP Update told me it had a recommended update and I let it
install. When I came back to to the computer 5 minutes later it had frozen.
The whole system had frozen and I had no way of either stopping the update or
shutting down the computer. I then manually turned off the computer and then
restarted. Everything seemed fine until this morning when I tried to insert
a disk and the disk drive would not open. When I tried to eject it in
'computer' it told me the drive was in use. I restarted and was told again
that it was in use.
Please help me!
 
kay said:
Last night HP Update told me it had a recommended update and I let it
install. When I came back to to the computer 5 minutes later it had
frozen. The whole system had frozen and I had no way of either stopping
the update or
shutting down the computer. I then manually turned off the computer and
then
restarted. Everything seemed fine until this morning when I tried to
insert
a disk and the disk drive would not open. When I tried to eject it in
'computer' it told me the drive was in use. I restarted and was told again
that it was in use.
Please help me!
Click to expand...

Since you can get into the computer now, I'd do a System Restore to before
the HP Update. Then examine your settings for HP Update and make sure they
aren't automatic. Research whatever that update was and either don't apply
it again or contact HP tech support about what happened. Maybe this is a
known issue but since it's their update, only they would know.

To run System Restore, go to the Start Orb and in the Start Search box type
"System Restore" without the quotes. System Restore will appear in the
Programs result. Click on it, allow the UAC prompt, and follow the wizard.

Malke
 
Thanks Malke I tried to restore but at the end was told it had failed because
of an 'unspecified error' so I still can't get the dvd drive to work. Anymore
ideas?
 
open up Control Panel
look in Programs and Features for the update you did and try to uninstall it.

if no go.
you might give HP tech support a call.




(e-mail address removed)



Last night HP Update told me it had a recommended update and I let it
install. When I came back to to the computer 5 minutes later it had frozen.
The whole system had frozen and I had no way of either stopping the update or
shutting down the computer. I then manually turned off the computer and then
restarted. Everything seemed fine until this morning when I tried to insert
a disk and the disk drive would not open. When I tried to eject it in
'computer' it told me the drive was in use. I restarted and was told again
that it was in use.
Please help me!
 
Thanks Mikeyhsd
I already tried that but the update isnt showing for some reason am going
crazy trying everything if you think of anything else please let me know, if
cant get it by morning have to phone someone out.
 
There's a tiny hole in the front of your DVD drive. Straighten out a paper
clip and gently push it into the hole and that will release the lock on the
drive.
then see if your drive will open and close correctly.
 
thanks C.Skaggs
I have tried that and although it opened, it still didn't open and close
properly after this.
I was online with HP technical support last night and was told I would need
a new drive unfortunately that was the US support so now have to contact the
UK branch- not as easy as they make out!
Thank you to everyone who helped
 
Something wierd going on. I am a House Call Technician for our computer
club. We have had 6 computers in the past 4 days with inoperable CD/DVD RW
drives that were "bad." They were replaced and all is well — for now, at
least. If any of this was caused by software updates, it will probably
reoccur and folks will think we were nuts.
 
Have you tried to eject using the context menu for the drive in Computer?

Did you ask HP (it is a new machine and under warranty)? You may have a
defective unit.
 
There should be a tiny hole in the drive face plate near the eject button.
Straighten out a paper clip, and stick it in the hole. It should eject the
disk when you do. That's what it is there for. Good luck.
 
I have the same drive and under vista the same problem! Sometimes it will
eject the disk, most of the time it will not and I have to do it manually.
Under XP it works fine.
 
Back
Top