DVD/CD Drive not reading CDs

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  • Start date Start date
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Guest

I'm trying to install Microsoft PowerPoint 2000 from an original Microsoft
Office 2000 Professional CD onto my Window XP Home laptop.

My drive shows up under My Computer but when I click on it it says:
"Windows cannot read from this disk. The disk might be corrupted, or it
could be using a format that is not compatible with Windows"

I have tried:
-restaring the laptop.
-uninstalling and reinstalling the device drivers
-cleaning the CD
-a different (original) CD with something else on it.

With no joy.

TIA for any suggestions.
 
Jo said:
I'm trying to install Microsoft PowerPoint 2000 from an original
Microsoft Office 2000 Professional CD onto my Window XP Home laptop.

My drive shows up under My Computer but when I click on it it says:
"Windows cannot read from this disk. The disk might be corrupted, or
it could be using a format that is not compatible with Windows"

I have tried:
-restaring the laptop.
-uninstalling and reinstalling the device drivers
-cleaning the CD
-a different (original) CD with something else on it.

With no joy.

TIA for any suggestions.
Click to expand...

DVD's and CD's use a different laser to read the content, maybe the laser
for the CD is dirty(dust) have you tried using a lens cleaner? something
like this:
http://www.amazon.com/gp/product/B00005T3Z4/sr=1-3/qid=1143164767/ref=sr_1_3
/104-7592787-7721568?%5Fencoding=UTF8&s=electronics
 
Jo said:
I'm trying to install Microsoft PowerPoint 2000 from an original Microsoft
Office 2000 Professional CD onto my Window XP Home laptop.

My drive shows up under My Computer but when I click on it it says:
"Windows cannot read from this disk. The disk might be corrupted, or it
could be using a format that is not compatible with Windows"

I have tried:
-restaring the laptop.
-uninstalling and reinstalling the device drivers
-cleaning the CD
-a different (original) CD with something else on it.

With no joy.

TIA for any suggestions.
Click to expand...

Did the other CD work?
 
Evils Dark said:
Did the other CD work?
Click to expand...
No. None of the things I tried worked.

Furhter information: when I insert a CD the drive spins up, whirs fora bit,
then spins down.
 
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