John,I had a similar problem with Outlook Express.. Below
is a few things you can try... Keep in mind this is
for "Outlook Express" not "OUTLOOK"..
Conne
Cornelia,
Thank you for writing to
When you have a "stuck" message, you will receive a copy
of each message before the "stuck" one each time you try
to download your email. For example, if message number 10
is stuck and you try to download your mail 10 times, you
will receive 10 copies of messages 1 through 9.
To resolve this issue, you will need to either delete
the "stuck" message from the server by going to the
Comcast Mail Center at
www.comcast.net and deleting it or
reconfigure Outlook Express using the SSL settings below.
If you choose the first option, make sure you delete it
from your Trash folder after deleting it from the Inbox.
Open Outlook Express and click Tools, Accounts, Mail.
Then highlight the email account you are going to use,
and click Properties.
In the General tab, ensure that the email address and
Reply address are set to your @comcast.net email address.
You can use these settings to check email when you are
away from home or using your Comcast High Speed Internet
connection. Note that there will be a slight delay when
sending and receiving email while authentication is
performed.
On the Servers tab, enter mail.comcast.net for the
Incoming mail server and smtp.comcast.net for the
Outgoing mail server. Click My Server Requires
Authentication and then click Settings. Please note: Do
NOT check the "Log On Using Secure Password
Authentication" box. In the Outgoing Mail Server window,
select Log On Using, enter your @comcast.net email
address and password and click OK.
On the Advanced tab, enter 465 in the Outgoing mail port
number field and 995 in the Incoming mail port number
field. For both, click This Server Requires A Secure
Connection (SSL). Click Apply for the settings to take
effect, then click OK.
You should now be able to send and receive mail using
your comcast.net mail account using Outlook Express when
you are not on the Comcast High Speed Internet network.
Please remember, however, that this method is not
supported either when at home or when away from home. If
you cannot get Outlook Express to work using the above
settings, you will be directed to input the normal
settings when at home and to use the Comcast Mail Center
at
www.comcast.net when not at home.
When you are finished "unstucking" your mail, place the
regular settings back into Outlook Express. Below are the
regular settings.
If this does not resolve your issue, please reply with
the exact and complete error message from Outlook Express.
Configuring Outlook Express for Windows:
1. Launch Outlook Express from icon on desktop or
Start/Programs/Outlook Express
2. If dialog box requesting password appears, click
Cancel
3. Click X to close error window
4. Click Tools, and then select Accounts from pull down
menu
5. Pull Mail tab forward, then select Comcast High-Speed
Internet account by clicking on it*
6. Click Properties
7. On General tab of Properties, verify and correct if
necessary:
a. Mail Account name should be mail.comcast.net, but can
be anything
b. Name should be your name
c. E-mail address should be your email address:
(e-mail address removed)
d. Include this account when receiving mail or
synchronizing MUST be checked
8. Click Apply
9. Pull Servers tab forward
10. Verify the following:
a. My incoming mail server is a 'POP3' server (If
not, click cancel to get back to Internet Accounts,
delete this account, then click 'Add' to add new mail
account)
b. Incoming mail (POP3): mail.comcast.net
c. Outgoing mail (SMTP): smtp.comcast.net
d. Incoming Mail Server
i. Account name: your username (without
@comcast.net)
ii. Password: will appear populated with ****, type
over them with what your known working password
iii. Remember Password should be checked
iv. Log on using Secure Password Authentication
should NOT be checked
e. Outgoing Mail Server - My server requires
authentication should NOT be checked
11. Click Apply
12. Pull Connections tab forward
13. Always connect to this account using: should be
checked and Local Area Network should be selected from
the pull down menu
14. Click Apply
15. Pull the Advanced tab forward
16. Verify the following:
a. Outgoing mail (SMTP):
b. This server requires a secure connection (SSL) is
NOT checked
c. Incoming mail (POP3):
d. This server requires a secure connection (SSL) is
NOT checked
e. Server Timeouts is approximately 1 minute.
f. Sending - Break apart messages is NOT checked
17. Click Apply
18. Click OK
*If you do not have an account listed, click Add, Mail
and follow the prompts in the Mail Wizard to configure an
email account.
**************************************************
Subject: Re: Service -
Error:
"your connection to the email server has been terminated
due to inactivity of your account".
This is the message i get when i try to check for new
messages using outlook express. How can my account be
inactive if I am logging into from the website everyday
and at home.... Why am i getting the above error message?
We apologize for the e-mail error issues you are > > 1.
Double click the INTERNET EXPLORER icon to launch the
browser
