duplicate personal folders in navigation pane

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Somehow, I have not set up my navigation pane correctly. It has two personal
folders, one with a house icon, one with a box of folders icon. Their
contents are identical. I can't close either one as the "close personal
folders" choice is grayed out for both of them. Can you tell me the
difference between the two of them and if there is anyway to get rid of one
of them?

Thank you
 
Leslie said:
Somehow, I have not set up my navigation pane correctly. It has two
personal folders, one with a house icon, one with a box of folders
icon. Their contents are identical. I can't close either one as the
"close personal folders" choice is grayed out for both of them. Can
you tell me the difference between the two of them and if there is
anyway to get rid of one of them?
Click to expand...

You've corrupted you mail profile, perhaps by importing a PST, and have two
entries pointing to the exact same message store. Time for a new mail
profile.
http://www.howto-outlook.com/Faq/newprofile.htm
 
Thanks for the reply Brian. I have created a new profile, but when I add the
pst file to it, it opens another personal folder. Do you know what I can do
to get the pst files to open in the original personal folder?
Thanks,
 
Another point..emails are not going into the inbox or sent items in the
favorite folders section of the navigation pane..
 
Leslie said:
Thanks for the reply Brian. I have created a new profile, but when I
add the pst file to it, it opens another personal folder. Do you know
what I can do to get the pst files to open in the original personal
folder?
Click to expand...

That link I sent should have been enough, but to continue from where you
are, click Tools>E-mail Accounts>Next and in the "Delivery new e-mail to the
following location" drop-down at the bottom left, choose the old PST (the
one you just added back in) and click FInish. Then stop and restart
Outlook.

If you have any messages that got delivered to the other PST, just copy them
back to what is not your correct default folders, right-click the root of
that extra PST and choose Close.
 
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