Duplicate icons on Welcome Screen

  • Thread starter Thread starter Cynthia
  • Start date Start date
C

Cynthia

I have a new Lenovo laptop with Vista Home Premium installed. I set
up only one user account during the setup wizard and have not added
any since. For the first several restarts there was one icon on the
welcome screen. Now there are two copies of the same user icon. They
both show "logged in" or "locked" and it doesn't matter which one I
choose, I get into the same profile. They are truly duplicates. My
laptop has an Omnipass finger scanner, which is setup, but the
duplicate login icon didn't show up right afterwards, I'm pretty sure,
so this may be superfluous info. I've googled every keyword I can
think of. I'm assuming that we're still calling the login screen the
"Welcome Screen", even though it's not labeled that way. Anyway, has
anyone else had this issue and found a resolution to it? Thanks in
advance!
 
Cynthia

This appears to be a recent problem that is affecting a few users. It may
have been caused by a recent update or?

There isn't a lot of information, so far and no apparent fixes.

If you could give us some more information, it would be helpful.

When you go to Control Panel/User Accounts, do you see both user accounts
there? Are they a member of the same group? (ie: Standard or Administrator)

Go to Start and type cmd.exe. In the results, right click the cmd.exe link
and select the Run As Administrator option. In the command window, type:

net user

and press Enter.

What are the names of all the accounts shown below the dotted line?

Thanks,
 
--
james
I am having similar problem with duplicate icons. I am running vista on a
Packard Bell and like previous user have Omnipass scanner fitted, I have
checked user accounts etc but there are no duplicates showing.
 
I have the same problem. I have a new Fujitsu A6025 with the OmniPass as
well. My double icons appeared right after I did the first update with
Microsoft. (It has Windows Vista Home Premium) When I look in Control
Panel/User Accounts it only shows one.On the Welcome screen it doesn't matter
which one I click, they both have the exact same programs running, etc.

Is Microsoft working on a fix for this? I'm not sure if I'm up to deleating
drivers and reinstalling them like some have said to do to get rid of it.

Suzie
 
From Ronnie Vernon, MVP:

Many people are having this same problem. The problem has been identified as
a conflict between the OmniPass fingerprint reader software and Vista.

If you have a fingerprint reader with the OmniPass software installed, here
is the latest information posted by another user who fixed the problem.

See:
http://groups.google.com/group/micr...ation_accounts_passwords/msg/7643d05ec621e262

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com



Does anyone know if a fix has been create for the duplicate icon yet? I
have a Lenovo running Vista Home Premium and the problem appeared after
I ran the first Microsoft update.
 
Back
Top