Duplicate folders

  • Thread starter Thread starter Robert E Fine
  • Start date Start date
R

Robert E Fine

I just installed Office 2003 and restored my PST file from previous version.
I now show two personal foldersDuplicates. When I right click, the option to
close that flder is greyed out. HOw do i go about deleting this duplicate
entry?
 
It's a ghost of your folder. You can try closing it using File, Data File
management but if that fails, the easiest way to fix it is to create a new
profile using control panel, mail. You can try to edit the registry to
remove the ghost, but it takes guess work and can result in a bad profile,
requiring you to create a new one.

To remove ghosts:

Each pst has two different keys in the profile at
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
Messaging Subsystem\Profiles. The ghost only has one. You need to find the
key for the ghost and remove it. With 1 ghost, you have a 50-50 chance of
deleting the right key.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



Search for answers: http://groups.google.com
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----- Robert E Fine wrote: ----

I just installed Office 2003 and restored my PST file from previous version
I now show two personal foldersDuplicates. When I right click, the option t
close that flder is greyed out. HOw do i go about deleting this duplicat
entry


I had the same problem. I ended up doing just what Dianne suggested plus a little bit more. I created a brand new .PST file and set it as my default profile. I did it just a few days ago but I can't for the life of me find where I set that setting. Then I moved all of my stuff from the old profile to the new one. I have read somewhere that this is really the only way to get your data from the old .PST file format to the new one anyway. Then I went into the registry and searched for all occurrances of the text that was the name of the original primary folder. I can't remember that exactly either.

This seems to have worked for now. However, when I went digging to see where I had assigned my new .PST file as the default inbox I couldn't read the list because it said some info was missing. Perhaps I deleted too much from my registry. What's weird is that it still works but I'm guessing that some other program that wants to sync with Outlook may fail
 
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