dropped connection to the Internet on start up

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Guest

Outlook is in my start-up folder and is set to 'automatically dial during a background send and receive' so that as soon as I start up my computer, it connects to the Internet, via my Broadband connection, automatically and does a send and receive. The 'hang up when finished with a manual send and receive' box is NOT checked

When that first send and receive is carried out, on start up, it automatically disconnects from the Internet. It also does the same for scheduled send and receives. However, if I do a manual send and receive (or access the Internet from my browser) it stays connected and subsequent scheduled send and receives do not then result in disconnection

Can anyone tell me how to stop my initial connection from being dropped?
 
You must at least provide your Outlook version and the connection type you
designated for your mail accounts as well as how many mail accounts are in
your profile and what type.

--
Russ Valentine
[MVP-Outlook]
airhead said:
Outlook is in my start-up folder and is set to 'automatically dial during
Click to expand...
a background send and receive' so that as soon as I start up my computer, it
connects to the Internet, via my Broadband connection, automatically and
does a send and receive. The 'hang up when finished with a manual send and
receive' box is NOT checked.
When that first send and receive is carried out, on start up, it
Click to expand...
automatically disconnects from the Internet. It also does the same for
scheduled send and receives. However, if I do a manual send and receive (or
access the Internet from my browser) it stays connected and subsequent
scheduled send and receives do not then result in disconnection.
 
....and why you have configured Outlook to dial when you have broadband.

--
Russ Valentine
[MVP-Outlook]
airhead said:
Outlook is in my start-up folder and is set to 'automatically dial during
Click to expand...
a background send and receive' so that as soon as I start up my computer, it
connects to the Internet, via my Broadband connection, automatically and
does a send and receive. The 'hang up when finished with a manual send and
receive' box is NOT checked.
When that first send and receive is carried out, on start up, it
Click to expand...
automatically disconnects from the Internet. It also does the same for
scheduled send and receives. However, if I do a manual send and receive (or
access the Internet from my browser) it stays connected and subsequent
scheduled send and receives do not then result in disconnection.
 
But if you moved to broadband, why are you using dial up/phone line
settings?
Your connection type should be LAN.
--
Russ Valentine
[MVP-Outlook]
airhead said:
Thank you for replying.

Sorry, about the lack of inforamtion, but as you can tell, I'm a novice at this.

I'm running Office Professional XP on Windows XP. My account types are
Click to expand...
POP/SMTP, and there are four accounts. The connection tab on my Internet
E-mail settings for the accounts has the 'connect using my phone line' radio
button checked, and states 'use the following dial-up networking connection:
BT Broadband' On the Options section of the Tools menu, under Mail Setup,
it says 'send immediately when connected', 'always use and existing dial-up
connection' and 'automatically dial during a background send and receive'
Do you need any additional information? There are so many screens in so
Click to expand...
many different parts of the system that I get toally confused, and I have
only just moved to XP and Broadband.
 
Probably because I don't know what I am doing!! I thought LAN's were for networked machines. This is just a single pc with 4 profiles and 4 related e-mail accounts.
 
You can use the LAN setting with any connection type. The LAN setting is
what tells Outlook not to manage the connection and just to use whatever
connection exists.
--
Russ Valentine
[MVP-Outlook]
airhead said:
Probably because I don't know what I am doing!! I thought LAN's were for
Click to expand...
networked machines. This is just a single pc with 4 profiles and 4 related
e-mail accounts.
 
I can't really help without more information from you.
What type of accounts are these? What type of authentication do they
require? Most ISP's require you to be on their backbone to authenticate to
their server. Therefore, one connection will likely only be able to
authenticate to one mail server. To authenticate to others, you'd need to
switch to their backbone.
--
Russ Valentine
[MVP-Outlook]
airhead said:
OK. I've changed the settings for my account to 'connect using my local
Click to expand...
area network' and have tried it both with and without the 'connect via modem
when Outlook is offline' box checked. Either way, whilst the connection -
once established - stays on now (Outlook doesn't seem to give you the option
which Explorer gives you of 'connect automatically' to tick), I get an error
message - before the connection is in place - saying that my server cannot
be found. Once the connection is established, it then goes on to check the
other 3 accounts, but not mine. However, I can then do a manual send and
receive on my account without problem.
Why does this have to be so complicated?

Could you possibly give me more specific information as to what should be
Click to expand...
in all the boxes? I know what my server names etc are, and it was all
working perfectly before except for the dropping of the connection on
automatic send and receives.
 
Sorry, but I give up.

You are asking me questions that I don't understand. I am not a techinical person. I just followed the instructions from BT to install their modem for broadband, and then did my best to fill in all the relevant bits of Outlook to make my new e-mail accounts work - which they did apart from the dropped connection on start-up

It's obviously not a simple problem/solution. Sorry to have wasted your time

Thank you.
 
It's not a waste of time, and it's not that hard to figure out. Just tell me
what service hosts your 4 email accounts.
--
Russ Valentine
[MVP-Outlook]
airhead said:
Sorry, but I give up.

You are asking me questions that I don't understand. I am not a
Click to expand...
techinical person. I just followed the instructions from BT to install
their modem for broadband, and then did my best to fill in all the relevant
bits of Outlook to make my new e-mail accounts work - which they did apart
from the dropped connection on start-up.
 
I have my own domain name registered, so my server (both incoming and outgoing is 'mail.' followed by my domain name. The accounts are held with Eurofasthost.com, if that helps - ie it's them I pay the bill to for registering the domain name and running the e-mail service

Incidentally, this morning, I couldn't get the system to check my mail at all, so I have currently reverted to the dial-up settings I had before

I don't have this problem with Explorer. Once the system is connected to the Internet, even if I close explorer, my connection stays intact. It's only with the automatic (as opposed to manual) send and receives that the problem occurs.
 
Define what you mean by broadband connection. What type of connection is
this?
--
Russ Valentine
[MVP-Outlook]
airhead said:
I have my own domain name registered, so my server (both incoming and
Click to expand...
outgoing is 'mail.' followed by my domain name. The accounts are held with
Eurofasthost.com, if that helps - ie it's them I pay the bill to for
registering the domain name and running the e-mail service.
Incidentally, this morning, I couldn't get the system to check my mail at
Click to expand...
all, so I have currently reverted to the dial-up settings I had before.
I don't have this problem with Explorer. Once the system is connected to
Click to expand...
the Internet, even if I close explorer, my connection stays intact. It's
only with the automatic (as opposed to manual) send and receives that the
problem occurs.
 
I don't know

I have signed up to BT broadband, and have a modem on top of my computer which says 'BT voyager 100 USB ASDL modem' on it. I then have filters connected to all of the BT sockets in my house which I am told separate out the voice calls from the internet calls.
 
Aha. No wonder. You should still be able to do what you want if you set the
connection type to LAN and make sure that each mail account is configured to
use exactly the same connection.
--
Russ Valentine
[MVP-Outlook]
airhead said:
I don't know!

I have signed up to BT broadband, and have a modem on top of my computer
Click to expand...
which says 'BT voyager 100 USB ASDL modem' on it. I then have filters
connected to all of the BT sockets in my house which I am told separate out
the voice calls from the internet calls.
 
I can't help, then. Your problems are with British Telecom. Setting to LAN
works for the rest of the world since ADSL should work more like cable
modem, i.e., always on. However, my colleague on the other side of the pond
tells me that BT often uses dial up and PPPoE. Quoting further:
"Yes its good old British Telecom. I know the modem type is PPPoE. As
everyone has mentioned he should be set to LAN, we have had some issues with
BT modems dropping connection (not in Outlook but ISA) and there should be a
dialup connection for them. The filter may be a red herring as we don't tend
to bother with them and they have only started coming into use because BT no
longer visit the premises to install ADSL they now just send out the modem
and a filter and all the rest of the work is done at the Exchange. He may
have to go into the Properties of the dialup to ensure he hasn't got it set
to disconnect."
--
Russ Valentine
[MVP-Outlook]
airhead said:
No. Sorry. I have changed the connection to LAN for all accounts, and
Click to expand...
again tried this both with and without the 'connect via modem when Outlook
is offline' box checked (when it isn't checked, the reference to BT
Broadband is greyed out, when it is checked, it is operational). Now, for
all accounts, I get a message which reads as follows:
"Task 'airhead's e-mail - Sending and Receiving' reported error
Click to expand...
(0x800CCC0D): 'Unable to find the e-mail server. Please verify the server
information in your account properties.'"
If only (when it was working before) the 'connect to Broadband' dial up
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window had the same options as it does when I connect to Explorer - ie
'remember password' and 'connect automatically', these could be checked and
the problem would likely go away. I don't understand why I get a slightly
different window with Outlook.
 
Thank you for all the time you have spent on this.

I suppose I should have guessed that BT would be the problem, although it still seems odd to me that the same problems do not arise with Explore. Come to think of it though, I believe the same problem did occur when I tried putting Explorer in my start-up menu, so it's as if the connection follows a different 'route' where the item is in the start-up menu as opposed to just being an icon on the desk-top which you double click on

PS Interesting that your colleague thinks that anyone with the display name of airhead could possibly be male!!
 
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