Drop Down Menu item

[Guest]

Need help.....An ISP software that I was using has left a drop down menu in
my IE 6.x. The Menu item is under the VIEW menu, TOOLBARS, The item is of
no value and I would like to delete it out of this menu. The ISP provider
refuses to assist. Can someone provide steps to take to delete the Menu
item?

 

[Vincenzo Di Russo [MVP]]

Need help.....An ISP software that I was using has left a drop down menu
in my IE 6.x. The Menu item is under the VIEW menu, TOOLBARS, The item
is of no value and I would like to delete it out of this menu. The ISP
provider refuses to assist. Can someone provide steps to take to delete
the Menu item?

See: http://windowsxp.mvps.org/toolbarcop.htm
"Using ToolbarCop to remove the unwanted Toolbands, Toolbar icons and
Browser Helper Objects".

 

[Guest]

Thank you for your response.

I did download and install Toolbarcop. I ran Toolbarcop.....what opened was
a list. Before I proceeed I want to be sure I explained myself clearly.
When I left Click the VIEW Menu in IE 6.x it opens a menu list....when I
highlite TOOLBARS, another menu list opens. In this opened Menu list there
is a Menu item, lets call it XXX, that is in this menu twice. One of the XXX
does function properly the other does not and I assume was left there by a
poor uninstall of the ISP's uninstall program. I had tried to Uninstall and
re-install the ISP software thinking both XXX would be removed in the Menu
list and the re-install would only re-install "1" XXX. The Uninstall only
removed "1" XXX...not Both. So again, I have two of the XXX, one is useless,
it does nothing.

Is this Toolbarcop software still the program I need to use to delete the
"Useless" second XXX menu item?

When the Toolbarcop opened, the list containe 4 item shown as XXX. Should I
uninstall the ISP spftware then re-run Toolbarcop and if any of the XXX are
shown, delete all of them? Then re-install the ISP Software?

If this is not the way to proceed, what would be the best way to proceed.
Thank You

Dennis
**********************************************

 

[Guest]

Thank you for your response.

I did download and install Toolbarcop. I ran Toolbarcop.....what opened was
a list. Before I proceeed I want to be sure I explained myself clearly.
When I left Click the VIEW Menu in IE 6.x it opens a menu list....when I
highlite TOOLBARS, another menu list opens. In this opened Menu list there
is a Menu item, lets call it XXX, that is in this menu twice. One of the XXX
does function properly the other does not and I assume was left there by a
poor uninstall of the ISP's uninstall program. I had tried to Uninstall and
re-install the ISP software thinking both XXX would be removed in the Menu
list and the re-install would only re-install "1" XXX. The Uninstall only
removed "1" XXX...not Both. So again, I have two of the XXX, one is useless,
it does nothing.

Is this Toolbarcop software still the program I need to use to delete the
"Useless" second XXX menu item?

When the Toolbarcop opened, the list containe 4 item shown as XXX. Should I
uninstall the ISP spftware then re-run Toolbarcop and if any of the XXX are
shown, delete all of them? Then re-install the ISP Software?

If this is not the way to proceed, what would be the best way to proceed.
Thank You

Dennis
**********************************************

 

[Don Varnau]

Hi,
That sounds like a good plan to me. You know that reinstalling the ISP
software will reinstall the item, so you have nothing to lose. Give it a
try.

Don
[MS MVP- IE/OE]

 

[Vincenzo Di Russo [MVP]]

I agree with Don's advice.
Another question is: "Do you need this ISP software? Can you uninstall it?"
Because I suspect that isn'ta good program.

Cheers,

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional
Windows - Internet Explorer/OE 2003/2004/2005
http://support.microsoft.com/newsgroups

 

[Guest]

I am still using the ISP Service, but they refused to assist me in deleting
the Duplicated Menu item......because they will not guide me thru the steps
in the Registry to Delete the Duplicate Menu item.

You have been very helpful, and I can read between the lines, but I will
feel more comfortable proceedting with the conformation that Toolbarcop is
designed to Remove Menu items in IE 6.x. I was hoping toolbarcop would open
listing the same Menus as you see in IE and under those Menus you would see
all the sub Menus in the same order...and it would be as easy as high Liting
the menu item to delete it......

 

[Ramesh, MS-MVP]

denmarfl,

You could try disabling one of those two toolbars, and open IE. This way you
can determine the invalid one (trial and error). Also, generate a log file
(Click the "notepad" icon in the ToolbarCop top most toolbar) and post the
contents here. We would like to know if there are two different CLSIDs
involved.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org

 

[Guest]

Thank You, I know which Menu item is invalid. The two menu items that are
duplicated under VIEW/Toolbars......is Zerobar. The Second Zerobar menu item
is the one that is invalid because when you click on nothing happens.
Whereas when you click on the 1st inline Menu item Zerobar, a Tool Bar opens
in IE........

 

[Guest]

Thank You, I know which Menu item is invalid. The two menu items that are
duplicated under VIEW/Toolbars......is Zerobar. The Second Zerobar menu item
is the one that is invalid because when you click on nothing happens.
Whereas when you click on the 1st inline Menu item Zerobar, a Tool Bar opens
in IE........

 

[Ramesh, MS-MVP]

denmarfl,

I understood that. The log file should give clearer information (both CLSIDs
or only one are listed?).

 

[Guest]

Here is the log, it is quite lenghty....

Browser Add-on Report generated by ToolbarCop v3.4
9/10/2005 2:20:24 PM
--------------------------------------------------------------

Browser Extension: AIM - {AC9E2541-2814-11D5-BC6D-00B0D0A1DE45} - C:\Program
Files\AIM95\aim.exe - Enabled - All Users

Browser Extension: n/a - {CD67F990-D8E9-11D2-98FE-00C0F0318AFE} - n/a -
Enabled - All Users

Browser Extension: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} -
C:\Program Files\Microsoft Money\System\mnyviewer.dll - Enabled - All Users

Browser Extension: Messenger - {FB5F1910-F110-11D2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe - Enabled - All Users

Toolbar: &Address - {01E04581-4EEE-11D0-BFE9-00AA005B4383} -
%SystemRoot%\System32\browseui.dll - Enabled - Current User

Toolbar: &Links - {0E5CBF21-D15F-11D0-8301-00AA005B4383} -
%SystemRoot%\system32\SHELL32.dll - Enabled - Current User

Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll -
Enabled - Current User

Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program
Files\NetZero\toolbar.dll - Enabled - Current User

Toolbar: Norton Internet Security - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} -
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll -
Enabled - Current User

Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program
Files\NetZero\Toolbar.dll - Enabled - Current User

Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program
Files\NetZero\toolbar.dll - Enabled - All Users

Toolbar: Norton Internet Security - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} -
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll -
Enabled - All Users

Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll -
Enabled - All Users

Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program
Files\NetZero\Toolbar.dll - Enabled - All Users

BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll - Enabled - All
Users

BHO: Popup-Blocker Class - {52706EF7-D7A2-49AD-A615-E903858CF284} -
C:\Program Files\NetZero\qsacc\x1IEBHO.dll - Enabled - All Users

BHO: CNisExtBho Class - {9ECB9560-04F9-4BBC-943D-298DDF1699E1} - C:\Program
Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll - Enabled - All
Users

BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program
Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll - Enabled - All
Users

BHO: (Empty) - {FDD3B846-8D59-4FFB-8758-209B6AD74ACC} - C:\Program
Files\Microsoft Money\System\mnyviewer.dll - Enabled - All Users

Menu Extension: Display All Images with Full Quality - - res://C:\Program
Files\NetZero\qsacc\appres.dll/228 - Enabled - Current User

Menu Extension: Display Image with Full Quality - - res://C:\Program
Files\NetZero\qsacc\appres.dll/227 - Enabled - Current User

Menu Extension: E&xport to Microsoft Excel - -
res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000 - Enabled - Current User

Run - Startup: ModemOnHold - - C:\PROGRA~1\DELLMO~1\MOH.exe - Enabled -
Current User

Run - Startup: MoneyAgent - - "C:\Program Files\Microsoft
Money\System\Money Express.exe" - Enabled - Current User

Run - Startup: spc_w - - "C:\Program Files\NZSearch\nzspc.exe" -w - Enabled
- Current User

Run - Startup: HPHUPD05 - - C:\Program
Files\Hewlett-Packard\{5372B9A6-6E51-4f90-9B40-E0A3B8475C4E}\hphupd05.exe -
Enabled - All Users

Run - Startup: HP Component Manager - - "C:\Program
Files\HP\hpcoretech\hpcmpmgr.exe" - Enabled - All Users

Run - Startup: HPHmon05 - - C:\WINDOWS\System32\hphmon05.exe - Enabled -
All Users

Run - Startup: HPDJ Taskbar Utility - -
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe - Enabled - All Users

Run - Startup: UpdReg - - C:\WINDOWS\Updreg.exe - Enabled - All Users

Run - Startup: TkBellExe - - "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot - Enabled - All Users

Run - Startup: ScreenPrint32 - - C:\Program Files\ScreenPrint32
v3\ScreenPrint32.exe -startup - Enabled - All Users

Run - Startup: QuickTime Task - - "C:\Program Files\QuickTime\qttask.exe"
-atboottime - Enabled - All Users

Run - Startup: PinnacleDriverCheck - - C:\WINDOWS\system32\PSDrvCheck.exe
-CheckReg - Enabled - All Users

Run - Startup: MXO Auto Loader - - C:\WINDOWS\MXOALDR.EXE - Enabled - All
Users

Run - Startup: Microsoft Works Update Detection - - C:\Program Files\Common
Files\Microsoft Shared\Works Shared\WkUFind.exe - Enabled - All Users

Run - Startup: MaxtorOneTouch - -
C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe - Enabled - All Users

Run - Startup: LVCOMS - - C:\Program Files\Common
Files\Logitech\QCDriver2\LVCOMS.EXE - Enabled - All Users

Run - Startup: DellTouch - - C:\WINDOWS\DELLMMKB.EXE - Enabled - All Users

Run - Startup: AHQInit - - C:\Program
Files\Creative\SBLive\Program\AHQInit.exe - Enabled - All Users

Run - Startup: RoxioDragToDisc - - "C:\Program Files\Roxio\Easy Media
Creator 7\Drag to Disc\DrgToDsc.exe" - Enabled - All Users

Run - Startup: NvCplDaemon - - RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup - Enabled - All Users

Run - Startup: nwiz - - nwiz.exe /install - Enabled - All Users

Run - Startup: NvMediaCenter - - RUNDLL32.EXE
C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit - Enabled - All Users

Run - Startup: Symantec NetDriver Monitor - -
C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer - Enabled - All Users

Run - Startup: RemoteControl - - "C:\Program
Files\CyberLink\PowerDVD\PDVDServ.exe" - Enabled - All Users

Run - Startup: HP Software Update - - C:\Program Files\Hewlett-Packard\HP
Software Update\HPWuSchd2.exe - Enabled - All Users

Run - Startup: ViewMgr - - C:\Program Files\Viewpoint\Viewpoint
Manager\ViewMgr.exe - Enabled - All Users

Run - Startup: ccApp - - "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe" - Enabled - All Users

Run - Startup: UserFaultCheck - - %systemroot%\system32\dumprep 0 -u -
Enabled - All Users

Run - Startup: Logitech Utility - - Logi_MwX.Exe - Enabled - All Users

Run - Startup: gcasServ - - "C:\Program Files\Microsoft
AntiSpyware\gcasServ.exe" - Enabled - All Users

Run - Startup: dvd43 - - C:\Program Files\dvd43\dvd43_tray.exe - Enabled -
All Users



List of running Processes
--------------------------------------------------------------
\SystemRoot\System32\smss.exe
\??\C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\WINDOWS\system32\gearsec.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\System32\hphmon05.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\ScreenPrint32 v3\ScreenPrint32.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\MXOALDR.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
C:\WINDOWS\DELLMMKB.EXE
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\DELLMO~1\MOH.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software
Updater.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\SecurityTools\Toolbarcop.exe


Operating System details

 

[Ramesh, MS-MVP]

Two different CLSIDs are there. So I'd try this:

Disable these two items temporarily, using ToolbarCop.

Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program
Files\NetZero\toolbar.dll - Enabled - Current User
Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program
Files\NetZero\toolbar.dll - Enabled - All Users

Open IE, and see if the invalid one is gone. If not, enable the above two
items back, and disable the following two items:

Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program
Files\NetZero\Toolbar.dll - Enabled - Current User
Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program
Files\NetZero\Toolbar.dll - Enabled - All Users

 

[Guest]

I hope I can explain the results so you will understand....

When I disabled the two F573.....then opened IE, under VIEW/Toolbars...only
one Zerobar appeared. When I clicked on, nothing happened. This menu item
when it is working properly toggles on and off a Toolbar.

I then Enabled the two F573 items, Closed IE and disabled the two
FOF...items. Opened IE, VIEW/Toolbars....again only one ZeroBar appeared.
When I clicked on it nothing happened.

I then disabled all 4 ....re-opened IE, VIEW/Toolbars....NO Zerobar menu
ites appeared.

I then Enabled all 4 again, re-opened IE.....there were the two Zerobar menu
items and when I clicked on the 1st one.....it toggled the Zerobar on and off
on my IE. When I clicked on the Second Zerobar, nothing happened.

Is this strange or not?

 

[Guest]

I hope I can explain the results so you will understand....

When I disabled the two F573.....then opened IE, under VIEW/Toolbars...only
one Zerobar appeared. When I clicked on, nothing happened. This menu item
when it is working properly toggles on and off a Toolbar.

I then Enabled the two F573 items, Closed IE and disabled the two
FOF...items. Opened IE, VIEW/Toolbars....again only one ZeroBar appeared.
When I clicked on it nothing happened.

I then disabled all 4 ....re-opened IE, VIEW/Toolbars....NO Zerobar menu
ites appeared.

I then Enabled all 4 again, re-opened IE.....there were the two Zerobar menu
items and when I clicked on the 1st one.....it toggled the Zerobar on and off
on my IE. When I clicked on the Second Zerobar, nothing happened.

Is this strange or not?

 

[Ramesh, MS-MVP]

This is really strange!

 

[Guest]

Should I go ahead and delete the ISP Software that ZeroBar is associated
with, and was created by the ISP's software install. Then run Toolbarcop,
delete any Zerobar entries I see.... Then of course, I would re-install the
ISP Software........

 

[Ramesh, MS-MVP]

Sounds like a good idea to me. If after reinstallation, the same thing
happens, then NetZero should be able to answer why the two GUIDs are
inter-dependant on each other ?

 

[PA Bear]

<kibbitz>

You'll want to *Uninstall* NetZero via Add/Remove Programs and reboot. If
its program folder persists (C:\Program Files\*NetZero*), delete it.

AFAIK you cannot use NetZero as your no- or low-cost ISP without installing
the NetZero software, and you cannot install the software without installing
the toolbar, pop-up stopper and the image resolution handler (appres.dll),
whatever it is.

</kibbitz>
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Should I go ahead and delete the ISP Software that ZeroBar is associated
with, and was created by the ISP's software install. Then run Toolbarcop,
delete any Zerobar entries I see.... Then of course, I would re-install
the ISP Software

<snip>