R
Richard Steinfeld
This problem involves two computers:
- A Dell Optiplex GX110 with Windows XP Prof SP2, both native USB1 and
aftermarket USB2 card.
- A Dell Optiplex GX240 with Windows XP Prif SP1, native USB1
Both connections are via USB.
I downloaded the install file for this printer from the HP web site onto
the GX110, which is the only one that's on the net. I copied the file
onto a CDRW, took it to the GX240, copied it to the hard drive, and ran
it. The installation went perfectly, and the printer worked normally.
I then moved the printer to the room with the GX110. The same install
routine will not work properly.
- Windows can find the printer, but it doesn't appear that the HP
routine can find the printer (uncertain). I have to exit the
installation; the routine calls for a reboot to reverse what it's done.
- I find a message that two files either couldn't be installed or
couldn't be found (varies).
These files are: HPHACR.EXE, and HPHUNI0E.EXE.
- These files exist on the successful GX240.
- After the aborted installation, the files are missing from the
printer's program directory in c:\program files\
- When I examine the same program directory during the attempted
installation, these files are present. It appears that the installation
routine is copying these two files into the directory, and is then
deleting them.
I had been using an HP 940c printer on the GX110. I left that
installation in place and experienced this problem, so I then deleted
the 940c installation using Total Uninstall (with which I'd installed
it). This did not help.
Can anyone shed light on this problem and/or give me guidance about
fixing the problem?
I've not been able to get any insight about this on the HP site.
Thanks.
Richard
- A Dell Optiplex GX110 with Windows XP Prof SP2, both native USB1 and
aftermarket USB2 card.
- A Dell Optiplex GX240 with Windows XP Prif SP1, native USB1
Both connections are via USB.
I downloaded the install file for this printer from the HP web site onto
the GX110, which is the only one that's on the net. I copied the file
onto a CDRW, took it to the GX240, copied it to the hard drive, and ran
it. The installation went perfectly, and the printer worked normally.
I then moved the printer to the room with the GX110. The same install
routine will not work properly.
- Windows can find the printer, but it doesn't appear that the HP
routine can find the printer (uncertain). I have to exit the
installation; the routine calls for a reboot to reverse what it's done.
- I find a message that two files either couldn't be installed or
couldn't be found (varies).
These files are: HPHACR.EXE, and HPHUNI0E.EXE.
- These files exist on the successful GX240.
- After the aborted installation, the files are missing from the
printer's program directory in c:\program files\
- When I examine the same program directory during the attempted
installation, these files are present. It appears that the installation
routine is copying these two files into the directory, and is then
deleting them.
I had been using an HP 940c printer on the GX110. I left that
installation in place and experienced this problem, so I then deleted
the 940c installation using Total Uninstall (with which I'd installed
it). This did not help.
Can anyone shed light on this problem and/or give me guidance about
fixing the problem?
I've not been able to get any insight about this on the HP site.
Thanks.
Richard