R
Ruth
I have a Toshiba laptop with Vista. Before I engage with Toshiba tech
support, I would like to see if anyone here has had this issue and how it
was resolved.
I keep having blue screens with various messages and when I investigate, it
appears that SP1 will solve the issues of the blue screens. I have not been
offered SP1 in Windows Update. The only update being offerend is an optional
one for Vista64. I have no idea why it wants me to install that update, I
have Vista 32, so I hid that update.
I looked at the following link to try to figure out what is causing me not
to be offered SP1 http://support.microsoft.com/kb/948343
I have one of the drivers that is supposed to be causing the issue of not
being offered SP1. The driver is a display driver, Igdkmd32.sys and I have
the most recent version Toshiba offers for that driver. However, that most
recent version is included in the range of versions that MS says is a
problem.
Would it be a good idea to download the whole SP1 package and install it or
should I keep hunting for a newer version of the driver?
Thanks in advance
support, I would like to see if anyone here has had this issue and how it
was resolved.
I keep having blue screens with various messages and when I investigate, it
appears that SP1 will solve the issues of the blue screens. I have not been
offered SP1 in Windows Update. The only update being offerend is an optional
one for Vista64. I have no idea why it wants me to install that update, I
have Vista 32, so I hid that update.
I looked at the following link to try to figure out what is causing me not
to be offered SP1 http://support.microsoft.com/kb/948343
I have one of the drivers that is supposed to be causing the issue of not
being offered SP1. The driver is a display driver, Igdkmd32.sys and I have
the most recent version Toshiba offers for that driver. However, that most
recent version is included in the range of versions that MS says is a
problem.
Would it be a good idea to download the whole SP1 package and install it or
should I keep hunting for a newer version of the driver?
Thanks in advance