Driver deleted by policy

  • Thread starter Thread starter Guest
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G

Guest

I have installed a Canon LaserBase MF5650 via USB on XP with SP1. It is
a multifunktional device with Printer, Scanner and Fax. When I do a
"gpupdate /force" the scanner driver disappears from the Control Panel
Scanners and Cameras. The Printer still works. To reinstall the scanner
driver I have to do > Update Driver > Install from a list or specific
location > Don't search. I will choose the driver to install.
Has anyone got an idea which policy is causing this problem.
Thanks
 
Hi dundee,

Not sure, but pls check if it is the one.

Comp Config\Administrative Templates\Printers\Disallow installation of
printers using kernel-mode drivers

At least Microsoft Windows XP Professional or Windows Server 2003 family

"Determines whether printers using kernel-mode drivers may be installed on
the local computer. Kernel-mode drivers have access to system-wide memory,
and therefore poorly-written kernel-mode drivers can cause stop errors. If
you disable this setting, or do not configure it, then printers using a
kernel-mode drivers may be installed on the local computer running Windows
XP Home Edition and Windows XP Professional. If you do not configure this
setting on Windows Server 2003 family products, the installation of
kernel-mode printer drivers will be blocked. If you enable this setting,
installation of a printer using a kernel-mode driver will not be allowed.
Note: By applying this policy, existing kernel-mode drivers will be disabled
upon installation of service packs or reinstallation of the Windows XP
operating system. This policy does not affect 64-bit Itanium computers,
because kernel-mode drivers cannot be installed on Intel 64-bit Itanium
computers."

br,
Denis
 
Hi Denis
Thanks for your reply.
The policy "Disallow installation of printers using kernel-mode drivers" is
not configured. I am able to install the driver without problems, but when
the policy runs only the scanner driver disappears the printer driver is
still working.
dundee
 
I have found the solution. The policy disabled the service "Windows Image
Acquisition (WIA)".
 
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