Downloading service pack 2

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Guest

I have a Dell computer with Microsoft windows XP home edition. I downloaded
Service pack 2 a year ago and my whole computer crashed. It took me a full
day to redo my whole computer while I was on the phone with Dell. I also had
downloaded the 2006 version of Norton antivirus before I downloaded the
service pack 2. I keep getting updates to download the service pack 2. I
have no support anymore for service pack 1. What do I do to download the
pack2? I'm afraid I might crash again. Could it have been the mixture of
the antivirus and the service pack 2? I am not a computer wiz, it is all
confusing to me so please be very specific. Any help would be deeply
appreciated. Thanks.
 
steene5 said:
I have a Dell computer with Microsoft windows XP home edition. I
downloaded
Service pack 2 a year ago and my whole computer crashed. It took me a
full
day to redo my whole computer while I was on the phone with Dell. I also
had
downloaded the 2006 version of Norton antivirus before I downloaded the
service pack 2. I keep getting updates to download the service pack 2. I
have no support anymore for service pack 1. What do I do to download the
pack2? I'm afraid I might crash again. Could it have been the mixture of
the antivirus and the service pack 2? I am not a computer wiz, it is all
confusing to me so please be very specific. Any help would be deeply
appreciated. Thanks.
Click to expand...

You may also want to ask this question in a group dedicated to Windows XP,
such as:

microsoft.public.windowsxp.help_and_support

First, I suggest that you download the entire SP2 here:

http://www.microsoft.com/downloads/...BE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

Second, make sure *nothing* Norton is running on your computer when
installing SP2. If I were you, I'd uninstall Norton completely, install SP2,
then reinstall Norton.

You can also just use Windows Update to download and install SP2:

http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us
 
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