download problem

  • Thread starter Thread starter Rick
  • Start date Start date
R

Rick

have home premium 32bit. When trying to download 15 day trial from
www.itsyourplane.com iget the pop up widow to allow however the file listed
is dfsvc.exe and not the program file. The program owner and I have tried to
find the error but can't. Have scaneed withe AVG,Spybot and a couple of
online programs and all say no threat. Using regedit I can't find this dfsvc
file. To see if this problem would repeat I downloaded a board game and no
problem. Your thoughts please
 
Rick said:
have home premium 32bit. When trying to download 15 day trial from
www.itsyourplane.com iget the pop up widow to allow however the file
listed is dfsvc.exe and not the program file. The program owner and I
have tried to find the error but can't. Have scaneed withe AVG,Spybot
and a couple of online programs and all say no threat. Using regedit I
can't find this dfsvc file. To see if this problem would repeat I
downloaded a board game and no problem. Your thoughts please
Click to expand...

Right click the download link, Save As to a folder of your choice, then
execute the program after the download is complete.

Charlie42
 
Tried that Charlie. Thanks. When I opened it error saying it couldn't open as
was missing stuff and to contact the administrator which I have now done
 
Rick said:
Tried that Charlie. Thanks. When I opened it error saying it couldn't
open as was missing stuff and to contact the administrator which I have
now done
Click to expand...

If repeated downloads all result in a corrupt file, the problem is either
with your Internet connection, security software or the download server.

Since you are in contact with the administrator of the site, I suggest you
ask him or her to email you the file. If the problem persists, take a look
at the real-time settings in your anti-virus/firewall (not likely to be the
culprit).

Charlie42
 
Question is can you download anything else properly? other than this
application or maybe the just that the file itself is corrupted.
 
Milo said:
Question is can you download anything else properly? other than this
application or maybe the just that the file itself is corrupted.
Click to expand...

The OP downloaded other files without problems.

Charlie42
 
Hi Rick,

I'm an administrator at It's Your Plane and have just read of your difficulties.

Was this problem solved or did you give up in despair? We pride ourselves in offering the best products and giving the best customer service, so if you threw your hands up in the air, please visit the Its Your Plane Support Forum and let us help you. We hate to lose a customer!

Go to www.itsyourplane.com and enter your problem in the Forum. One of our guys will work with you to find the a solution.

It's Your Plane has been a legitimate online business for more than a year, with many very satisfied members worldwide (you can link to some of the testimonials from our front page).

We look forward to hearing from you.
 
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