This issue is commonly due to UDP connectivity problems. New email
notifications are pushed from the Exchange Server via UDP; should a problem
arise with UDP connectivity, Outlook will behave in exactly the fashion you
describe, new email won't appear you change folders.
http://support.microsoft.com/?kbid=159302
XCLN: Exchange Server Push Notifications Generate ICMP Messages
http://support.microsoft.com/?kbid=270065
XADM: How to Troubleshoot New Mail Notification Issues
http://support.microsoft.com/?kbid=264035
XADM: No Way to Configure Port for UDP New Mail Notification Packets
Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
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"Exchange Server and Outlook 03" <Exchange Server and Outlook
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