H
hector
I was having a problem with my Epson printer and they wanted to charge me
for tech support.
for tech support.
H
hector
I was getting horizontal lines in my photo prints with many different
software's and head cleaning/alignment did not help.
there are many other good printers out there.
software's and head cleaning/alignment did not help.
there are many other good printers out there.
H
hector
Epson doesn't care about it's loyal customers
T
Thomas Ferguson
Yes, there are many good printers available from several different
makers/rebranders. Epson is one of them in my opinion. Sorry you are having
problems with yours.
Most of the time, by a large margin, streaking or horizontal lines in
printed output is caused by nozzle misalignment or 'dirty' nozzles. The
usual cure is the alignment or cleaning routine which can be started from a
control in the printer driver settings or a separate utility supplied by the
printer manufacturer. Note that the cleaning routine just goes through
several cycles of pumping ink through the nozzles and so consumes a lot of
ink.
If that does not clear up the problem, usually the printer needs to be
serviced. The servicing is considered maintenance and is not free.
Tom
MSMVP-DTS
PS
Some report success through use of a cleaning kit. Here is one example.
http://www.maxpatchink.com/epsonclean.shtml
makers/rebranders. Epson is one of them in my opinion. Sorry you are having
problems with yours.
Most of the time, by a large margin, streaking or horizontal lines in
printed output is caused by nozzle misalignment or 'dirty' nozzles. The
usual cure is the alignment or cleaning routine which can be started from a
control in the printer driver settings or a separate utility supplied by the
printer manufacturer. Note that the cleaning routine just goes through
several cycles of pumping ink through the nozzles and so consumes a lot of
ink.
If that does not clear up the problem, usually the printer needs to be
serviced. The servicing is considered maintenance and is not free.
Tom
MSMVP-DTS
PS
Some report success through use of a cleaning kit. Here is one example.
http://www.maxpatchink.com/epsonclean.shtml
H
hector
Thanks Tom ,
I ran the cleaning and alignment utility many times before contacting Epson.
If it needs to be serviced then fine.
My issue however is before Epson would even speak to me they wanted money.
And judging by the circumstances, after I paid them they probably would have
told me exactly what you told me, that the printer needs service. They have
the best reputation as a company producing computer peripherals and they
want to whack their customers for a few extra bucks when they need
assistance.
I have been using Epson printers and scanners for years but I think I will
try someone else. I am urging other potential customers to send Epson a
message. don't become like Microsoft.
I ran the cleaning and alignment utility many times before contacting Epson.
If it needs to be serviced then fine.
My issue however is before Epson would even speak to me they wanted money.
And judging by the circumstances, after I paid them they probably would have
told me exactly what you told me, that the printer needs service. They have
the best reputation as a company producing computer peripherals and they
want to whack their customers for a few extra bucks when they need
assistance.
I have been using Epson printers and scanners for years but I think I will
try someone else. I am urging other potential customers to send Epson a
message. don't become like Microsoft.
P
Parley
I have an Epson C82 and the print quality is great. My complaints are:
1. It's noisy
2. It sometimes takes several tries to pick up paper from the input tray.
I bought a HP 4215 and it picks up the first time/everytime and is whisper
quiet compared to the Epson.
With comparable print quality and an extra $50 bucks for copy/scan/fax
capabilities = worth every dime.
There are fax settings for almost every imaginable set up. It can share a
fax/voice line with or without distinctive ring and it can send/receive
faxes in color. I had my brother in law fax me a Pizza Hut flyer just to
test it out and it came through in full color.
(I don't know when I will
ever really need that capability since most people don't have color fax
machines. But, it's great for conversation.
HTH
BTW - $148
1. It's noisy
2. It sometimes takes several tries to pick up paper from the input tray.
I bought a HP 4215 and it picks up the first time/everytime and is whisper
quiet compared to the Epson.
With comparable print quality and an extra $50 bucks for copy/scan/fax
capabilities = worth every dime.
There are fax settings for almost every imaginable set up. It can share a
fax/voice line with or without distinctive ring and it can send/receive
faxes in color. I had my brother in law fax me a Pizza Hut flyer just to
test it out and it came through in full color.
(I don't know when I willever really need that capability since most people don't have color fax
machines. But, it's great for conversation.
HTH
BTW - $148
T
Thomas Ferguson
Of course, as a consumer, you are entitled to purchase from whomever you
wish. I hope you are pleased with your next printer, whatever it is.
Among my printers, I have an Epson Stylus Color 600. I am very happy with
it. It has seen steady use since it was new. I found servicing superb. Not
that there has not been more than one occasion I cold have cheerfully taken
it to the roof of this 14 floor building and thrown it over the side.
However, note that printer makers, not just Epson, now typically sell their
consumer ink-jet printers at below cost. They make their profit on the sale
of consumables such as ink cartridges. Usually, they see no profit unless
two or more sets of such refills are sold.
With such a pricing structure, you can understand why makers cannot afford
to give free live support for these products. When printer prices were
higher, they included the cost-to-maker of providing support.
It is usual for there be a variety of means for first-line support such as a
web site with FAQ, some type of automated support and e-mail support. Also,
most live support will get a credit card number "up front" but, depending on
what help is needed and circumstances, might actually make no charge to the
card.
I write this not to try to suggest that your frustration is not legitimate.
It is understandable. However, like all things, there is another
perspective.
All the best.
Tom
MSMVP-DTS
;-) Hewlett Packard makes excellent printers. How about one of the low-cost
colour lasers?
wish. I hope you are pleased with your next printer, whatever it is.
Among my printers, I have an Epson Stylus Color 600. I am very happy with
it. It has seen steady use since it was new. I found servicing superb. Not
that there has not been more than one occasion I cold have cheerfully taken
it to the roof of this 14 floor building and thrown it over the side.
However, note that printer makers, not just Epson, now typically sell their
consumer ink-jet printers at below cost. They make their profit on the sale
of consumables such as ink cartridges. Usually, they see no profit unless
two or more sets of such refills are sold.
With such a pricing structure, you can understand why makers cannot afford
to give free live support for these products. When printer prices were
higher, they included the cost-to-maker of providing support.
It is usual for there be a variety of means for first-line support such as a
web site with FAQ, some type of automated support and e-mail support. Also,
most live support will get a credit card number "up front" but, depending on
what help is needed and circumstances, might actually make no charge to the
card.
I write this not to try to suggest that your frustration is not legitimate.
It is understandable. However, like all things, there is another
perspective.
All the best.
Tom
MSMVP-DTS
;-) Hewlett Packard makes excellent printers. How about one of the low-cost
colour lasers?