Doesn't work

  • Thread starter Thread starter Brad
  • Start date Start date
B

Brad

Thanks for taking the time to read my question.

I have outlook 2003. I've never used BCM before and thought I'd try it as it
came with my Office 2003 Pro package. I've installed it, I've updated it as
much as possible, it is in my Add/Remove programs, I've enabled it (found the
..exe in the program files), it is not under Help - Disabled add-ins in
Outlook, there is no BCM help menu item in the Help menu... um what other
suggestions have I found on the internet... BCM is not in Outlook. When I
first installed it, and then opened Outlook, it did not ask me to create a
database. I think I read somewhere that it should do that.

So at the moment I have no BCM menu in Outlook, and if I go to File - Data
File Management and add BCM I get an error message over and over and over
again and then Outlook closes. I can remove it if I go into the Mail settings
in Control pannel. I don't use Outlook for e-mail, but I did set it up to
receive Gmail messages through IMAP. I've tried different profiles in
Outlook, same result.
I'd really like to use it. Any suggestions on what is going wrong? I've
been in IT for over 10 years, and would consider myself a super user in MS
products, but am completely stumped on this one. I've also read that if you
uninstall it and reinstall it, it leaves behind a lot of leftovers. I don't
want to uninstall and reinstall as I only have Dial-up internet at home and
to download the updates again take forever.

Thanks again,
Brad
 
Brad:

What kind of errors do you get when adding it to the Profile in Control
Panel Mail settings? That should have done it so those errors "should" tell
you where it's failing, in an ideal world!

Lon

___________________________________________________________
Lon Orenstein
pinpointtools, llc
(e-mail address removed)
Author of Outlook 2007 Business Contact Manager For Dummies
Author of the eBook: Moving from ACT! to Business Contact Manager
www.pinpointtools.com
 
Hi Lon,

Sorry for the slow reply.

Here is what I do and the error I get.

In Outlook:
File - Data File Management
Add button
Select Business Contact Manager Data Base
Click OK
Error: Could not initialize CLR
Unknown error 0x8013150A

The error comes up 3 times, then I get the Microsoft dialog box asking if I
want to send this error to Microsoft. There is also a check box that says
retart Outlook. I can click send or don't send, the box goes away then my
error message comes back 3 times and Outlook closes. When it opens the error
message comes back 5 times, then a new error msg dialog box opens with the
same error message over top of the current one, I close that, then continue
to close one more (7 in total) then Outlook closes. The only way to stop this
is to go through the Control pannel and use the mail icon there and remove
the BCM DB data file from my Outlook.

Thanks again for replying to my post.

Brad
 
Brad:

Are you creating an email account first? I'd definitely try that. If you
have, then we need to get Luther to look at this or one of the BCM Team who
knows more about the CLR errors than I do.

Lon

___________________________________________________________
Lon Orenstein
pinpointtools, llc
(e-mail address removed)
Author of Outlook 2007 Business Contact Manager For Dummies
Author of the eBook: Moving from ACT! to Business Contact Manager
www.pinpointtools.com
 
Hi Lon,

Thanks again for the reply.

For clarification, setting up an e-mail account would mean that I have a
profile, or that I get e-mail from an Exchange server? I do have the Outlook
profile and a Brad profile. I don't get my e-mail from an Exchange server.
That is, I don't get e-mails from my ISP, I have an IMAP link to my gmail
account.

I can't get to this link to verify that it is the correct one as work is
blocking it but I'm sure this is the right one that outlines how to set up
Outlook 2003 and gmail.
http://mail.google.com/support/bin/answer.py?hl=en&answer=77661

Does that count as an "e-mail account"?

Brad
 
Brad:

Are you creating an email account first?  I'd definitely try that.  Ifyou
have, then we need to get Luther to look at this or one of the BCM Team who
knows more about the CLR errors than I do.

Lon

___________________________________________________________
Lon Orenstein
pinpointtools, llc
(e-mail address removed)
Author of Outlook 2007 Business Contact Manager For Dummies
Author of the eBook:  Moving from ACT! to Business Contact Managerwww.pinpointtools.com











- Show quoted text -
Click to expand...

If the CLR won't start, try uninstalling and reinstalling .NET 2.0.
 
Hi Luther,

I tried uninstalling .Net 2.0 but it won't I tried repairing it, I tried
installing the .net 2.0 redistributable package over top, and that didn't
work either. I started in safe mode and tried as well. Every time I got an
error message saying it was unable to either repair or uninstall. I have .net
3 on my PC, will that be getting in the way?

Thanks again,

Brad
 
Hi Luther,

I tried uninstalling .Net 2.0 but it won't I tried repairing it, I tried
installing the .net 2.0 redistributable package over top, and that didn't
work either. I started in safe mode and tried as well. Every time I got an
error message saying it was unable to either repair or uninstall. I have .net
3 on my PC, will that be getting in the way?

Thanks again,

Brad






- Show quoted text -
Click to expand...

3.0 may keep 2.0 from getting uninstalled, because 3.0 is just
additional libraries; 3.0 uses the 2.0 CLR (Common Language Runtime).

So, try uninstalling 3.0, then 2.0. Then try installing BCM again. BCM
do a fresh install of .NET 2.0.
 
Back
Top