Does anyone know how to fix Windows Mail program?

[Guest]

This is a serious problem. Why isn't it addressed by Microsoft?

 

[Dave]

Bill is working on it....

 

[Dustin Harper]

What is the problem? What issues are you having? It may just be an easy fix.
Let us know and we can see if we can get you up and running!

 

[Steve Cochran]

The only timely fixes you are going to find will be in this newsgroup.

steve

 

[Guest]

I, like everyone else, am saying the same thing. The mail program will not
allow deletions. It says there is an unknown error occurring.

 

[Frank Saunders, MS-MVP OE/WM]

I, like everyone else, am saying the same thing. The mail program will not
allow deletions. It says there is an unknown error occurring.

Have you tried marking the message as read and then deleting it? That's
what I've been doing and so far it has always worked. Other things:

Try repairing the database with WMUtil from www.oehelp.com

There are two copies of WindowsMail.MSMessageStore, One in
%USERPROFILE%\AppData\Microsoft\Windows Mail
and one in
%USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
If you delete both of these the database will be rebuilt. However, while no
messages should be lost, some may be downloaded again and you may lose some
record of which have been read. I recommend that you only do this when they
are causing you trouble, like when they are in the Outbox. Otherwise I now
just mark them as read and ignore them.

 

[Guest]

<I successfully deleted some 500 emails from my computer but am still left
with about 40 that refuse to go. All that are left are marked "Sender
unspecified" [despite the address displayed being already in my address
book!] and all will not open, showing "Message cannot be displayed" I've
tried almost everything I can think of but nothing seems to work. I would
have preferred to stay with XP but the new laptop came with Vista already
loaded.

 

[Steve Cochran]

First thing is to remove McAfee or Norton AV and antispam from the computer
if they exist. You may need to visit their website to fully uninstall the
product (for Norton see here:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039.
Then get something less invasive. There are a number of free
antivirus programs, but with any you have to disable email scanning. See
www.oehelp.com/OETips.aspx#3

You can also try compacting and repairing the database using my WMUtil
program (www.oehelp.com/WMUtil/).

After that, the only solution so far is to wipe out the database. So go to
Tools | Options | Advanced | Maintenance | Store Folder to find the message
store location. Then move everything under that Windows Mail directory to
another directory, so that the Windows Mail directory is completely empty.
Then restart WinMail and it will open fresh with nothing
in the database. You can then add your accounts and if they work correctly
then you can drag messages from the directory to which you moved the files
back into WinMail.

steve

<I successfully deleted some 500 emails from my computer but am still left
with about 40 that refuse to go. All that are left are marked "Sender
unspecified" [despite the address displayed being already in my address
book!] and all will not open, showing "Message cannot be displayed" I've
tried almost everything I can think of but nothing seems to work. I
would
have preferred to stay with XP but the new laptop came with Vista already
loaded.

This is a serious problem. Why isn't it addressed by Microsoft?