Does anyone have the same problem(Duplicate Contacts)

  • Thread starter Thread starter Mike
  • Start date Start date
M

Mike

I have a small office that is running Exchange 2000 and Outlook 2000 and
2002. I have the public contact list e-mail all recipients the any new or
updated contacts so they can add them to their personal folder. When they
go to save the contact (if it exists already) It creates a duplicate
contact. I have check the option to replace duplicate contacts and it does
not seem to work. I also have the most recent SP install for OUTLOOK. This
has been an ongoing issue for a few months and I really need some help
addressing the issue. Please help. Thank you.
P.S. I have already tried the Hotfix and it did not work.
 
My first question is, why do they need to add the public contacts to their
private contacts folder? If they want to use the PF as an address book in
Outlook, they can. If they want to sync the PF to an OST file, they can. If
they want to sync the PF to a handheld, a lot of handheld sync software will
let them do this (altho' it's best to make it a one-way sync so they can't
change anything on the handheld, or you'll likely end up with conflicts when
they sync).

Secondly...re dupes, something on contact1 in the PF doesn't match the item
on contact1 in the contacts folder. There are duplicate contact removal
tools you can use if you want to - see
http://www.teamscope.com/otherpro/freeutil.asp#scrubber for one option.
 
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