Hi
Maybe this will help
Problem:
=======
The files are in a network share with full permissions for all
authenticated users. There is no problem with the first file they open,
but after closing one document, any subsequent documents opened will open
as read-only.
Reference link
==============
http://support.microsoft.com/default.aspx?scid=kb;en-us;814112&Product=win20
00
CAUSE
======
This issue may occur if any one of the following conditions is true:
o There is an issue with negotiating SMB signing from a client that is
running Microsoft Windows XP Service Pack 1 (SP1) to a Windows 2000-based
server that requires SMB signing.
o Another process has the file open and locked. For example, this issue may
be caused by either of the following items:
o The network folder is open in Microsoft Windows Explorer and you are
using Details view to display additional details (such as the author or
title) for files in the folder. Windows Explorer reads the contents of the
files in the folder to obtain the additional details. If a program tries to
open a file exclusively and Windows Explorer has the network file open to
extract this additional file information, a sharing violation occurs.
o Another program or process, such as an antivirus program (either on the
client computer or on the server), may have the file locked.
RESOLUTION
==========
To resolve this issue, follow these steps:
1. Download and install the MS02-070 security update that is described in
Microsoft Knowledge Base article 329170 on all Windows 2000-based and
Windows XP-based file servers and client computers.
For additional information about this update, click the following article
number to view the article in the Microsoft Knowledge Base:
329170 - MS02-070: Flaw in SMB signing may permit Group Policy to be
modified -
http://support.microsoft.com/default.aspx?kbid=329170
2. Upgrade any Windows XP-based client computers to Windows XP Service Pack
1 (SP1), and then obtain and install the hotfixes that are described in
Microsoft Knowledge Base articles 328170 and 812937.
For additional information about how to obtain Windows XP SP1, click the
following article number to view the article in the Microsoft Knowledge
Base:
322389 - How to obtain the latest Windows XP service pack -
http://support.microsoft.com/default.aspx?kbid=322389
For additional information about how to obtain the hotfixes, click the
following article numbers to view the articles in the Microsoft Knowledge
Base:
812937 - File Lock or Access Denied error message when you save files over
the network -
http://support.microsoft.com/default.aspx?kbid=812937
328170 - Program opens a file as read-only or returns a sharing violation
or "Access Denied" message when opening from or saving to a network folder
-
http://support.microsoft.com/default.aspx?kbid=328170
3. If you have not resolved the issue, disable network drive scanning in
your antivirus program. To turn off your antivirus program, see the
antivirus program documentation or online help for steps and information
about how to do this.
If the issue is still not resolved, temporarily turn off your antivirus
program. Sometimes, you may have to remove antivirus software on both the
client and the server to troubleshoot this issue. If removing or disabling
your antivirus program resolves the issue, contact the manufacturer of your
antivirus program for additional information about this issue and the steps
that you must take to resolve the issue. For example, visit the following
third-party Web sites for information about how to resolve this issue with
specific antivirus products:
http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=10781
http://service1.symantec.com/SUPPORT/ent-security.nsf/552ba2f7636bedf0882568
18006f78bf/3c71b1248df4580688256ba4007383dd?OpenDocument&sone=nav_76_ce_task
s.html&stg=&prod=Norton%20AntiVirus%20Corporate%20Edition&ver=7.6&base=&next
=&src=ent&pcode=nav_ce&dtype=corp&svy=&prev=
Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
MORE INFORMATION
=================
Network Monitor traces may show "DOS Error, (5) ACCESS_DENIED" or "DOS
Error, (32) SHARING_VIOLATION" error messages after 35 seconds (between
"SMB: C NT create & X" commands for the same file name). The time that the
server waits for an Oplock Break response is controlled by the LanmanServer
parameter OplockBreakWait. By default, this parameter is set to 35 seconds.
For additional information about how to work around logon delays, click the
following article number to view the article in the Microsoft Knowledge
Base:
319440 - Logon delays over slow links if Oplock is not granted for the
policy file -
http://support.microsoft.com/default.aspx?kbid=319440
REFERENCES
==========
For additional information, click the following article numbers to view the
articles in the Microsoft Knowledge Base:
306981 - Level II oplocks are not granted after a file is locked
324002 - Searching files across a network may leave open files
296264 - Configuring opportunistic locking in Windows
812513 - File takes an unexpectedly long time to open through server
message block protocol
829700 - Slow network performance when you open a file that is located in
a shared folder on a remote network computer
826722 - Cannot delete shortcut on a network share: "It is being used by
another person or program"
822227 - Program may raise a sharing violation when a file is opened from
Windows Explorer
811005 - User authentication to services such as Microsoft Exchange Server
may time out on a member server
The information in this article applies to:
o Microsoft Windows XP 64-Bit Edition
o Microsoft Windows XP Professional SP1
o Microsoft Windows XP Professional
o Microsoft Windows XP Tablet PC Edition
o Microsoft Windows 2000 Server
o Microsoft Windows 2000 Server SP1
o Microsoft Windows 2000 Server SP2
o Microsoft Windows 2000 Server SP3
o Microsoft Windows 2000 Professional
o Microsoft Windows 2000 Professional SP1
o Microsoft Windows 2000 Professional SP2
o Microsoft Windows 2000 Professional SP3
o Microsoft Windows 2000 Advanced Server
o Microsoft Windows 2000 Advanced Server SP1
o Microsoft Windows 2000 Advanced Server SP2
o Microsoft Windows 2000 Advanced Server SP3
o Microsoft Excel 2000
o Microsoft Excel 2002
o Microsoft FrontPage 2000
o Microsoft FrontPage 2002
o Microsoft PowerPoint 2000
o Microsoft PowerPoint 2002
o Microsoft Word 2000
o Microsoft Word 2002
o Microsoft Access 2000
o Microsoft Access 2002
Shilpa Sinha
This posting is provided "AS IS" with no warranties, and confers no rights.
