document not readable

[Guest]

Whenever I try to open a document using word (for example I am trying to open
a document that describes shore excursions on a cruise line), the document
isn't readable. It is just characters and numbers rather than normal
English. I have tried troubleshooting. I have used tools, options, the
general tab and made sure that "confirm conversion at open" was checked. I
have used the "other encoding" box and nothing seems to help. How do I make
the documents readable? thank you.

 

[Cindy M -WordMVP-]

Hi =?Utf-8?B?Qkw=?=,

Whenever I try to open a document using word (for example I am trying to open
a document that describes shore excursions on a cruise line), the document
isn't readable. It is just characters and numbers rather than normal
English. I have tried troubleshooting. I have used tools, options, the
general tab and made sure that "confirm conversion at open" was checked. I
have used the "other encoding" box and nothing seems to help. How do I make
the documents readable?

This sounds as if something on your machine has "gone bad". Two things to try:

1. Locate the Normal.dot template and rename it to NormalOLD.dot. Try now.

2. Uninstall, then reinstall the Word application.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

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